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iPhone 6 screen freezes after iOS 10.3.1 update

It's the first time it happens to me, after updating to the latest IOS the phone started working wrong, the screen freezes, it turns off alone and it opens apps and chats without touching the screen. I think it's a problem of the update as many iphone 6 an iphone 6 plus are having the same issue. I tried almost everything but it didn't worked.

I'll be very grateful if you can solve it.

iPhone 6, iOS 10.3.1

Posted on Apr 7, 2017 7:50 PM

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Question marked as Top-ranking reply

Posted on Apr 8, 2017 2:47 PM

Hi, ff80uru!

Thanks for using the Apple Support Communities.

After reading your post, I understand that the touch screen on your iPhone 6 is not functioning as expected; it will become unresponsive at times, and other times it will select apps without input from you. You've also noticed that the iPhone will unexpectedly shut down. I rely on my iPhone every day, so I know it's important for it to work as expected. I'd be happy to help.


To troubleshoot the touch screen of your iPhone, I recommend utilizing this article: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

You can use the instructions here to help with the iPhone unexpectedly shutting down: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly


If you continue to have trouble with your iPhone 6 after using those articles, please get in touch with Apple Support directly for additional assistance. You can reach them here: Contact Apple Support

Have a lovely day.

202 replies

Sep 22, 2017 7:12 AM in response to Jonathan Christensen

Well..I have the same issue.After upgrading to ios11, it worked all fine until last night and started to freeze again since this morning.

I also noticed that now my iPhone has started to go into deep sleep intermittently and i have to press my home and lock button multiple times to wake it up.


But now at least I am confident and sure that its the iOS issue not the hardware issue.


Looks like rotten-Apple has read our conversation and dont want our issue to be resolved so that we can upgrade to iPhone 8.Sorry rotten-Apple , you have lost me , a loyal customer since iPhone3g.


I am going to TRASH my iPhone 6s Plus and buy Galaxy S8.

Sep 22, 2017 2:11 PM in response to Avyaan

Thanks for info, glad I didn't update now even though the apple nerd had said "the engineers have told us that the update will fox the issue". Pretty sure lying to customers is illegal.. anyway.

Did anyone figure out if replacing the screen solves the issue? I don't want to go there but that is a cheeper alternative to getting a new handset. Cheers.

Sep 22, 2017 3:18 PM in response to susltd

Hello there, when I mentioned before that ghost typing issue was resolved after replacing the screen I was referring to the iPhone 6s Plus which had the touch IC chips removed from the back of the mainboard and placed in the screen itself. I replaced my screen a few weeks back now and have not had any issues with ghost typing or screen becoming unresponsive since then. Hope this helps. Definitively a cheaper option to buying a new phone.

Oct 20, 2017 7:17 AM in response to dkha126

I have a 6s and it often freezes on the native system apps too. I don't think that any of the later models are going to be immune to this. I can attest that older apps are often the culprit to stability and battery issues when new major iOS revisions are deployed. However, a new bug i noticed today was after using the official Reddit app, the system did not fade to black/screensaver and was on all night and ran the battery down for me (noticed this at 6:30 am, it was still on the Front Page- phone died 20 minutes later). The Reddit app was just updated a few days ago after the iOS11 version came out.


Freezes on the 6s that I have encountered are mostly native app related:
Email: native email client- freezes when trying to open, swipe to delete, or moving between folders- it's not a waiting on the network freeze, the whole screen and home button is unresponsive. Occurrence 20-30%

Photos: I do not open the photos folder very often, but after 11.0.3, it now takes me 1-3 tries to get it to open. Same issue when trying to add a photo within text message. Occurrence 30%

Messages: tapping the icon to launch the text messages does not always respond. Other times when it does respond, it loads a white screen with grey circles on the left (the contact initials/image). This is occurring frequently, 30%

Logging on to the device: most of the time the finger print reader activates, but other times when inputting the number code, the system freezes after the last digit. So there is a 3-5 second black/grey screen before you move to the home screen. Not a deal killer but more of the same issue.


Note: iPhone 6s, 16Gb (6Gb free space), iOS 11.0.3

Device was purchased new, not a refurbish and has never had a replacement part

I backup and restore to factory defaults after each major iOS revision, which I've found is the only way to keep the device in good running shape. I backed up/restored after iOS11, but do not usually have to do this after each patch update.


Apple guys: Something's not right with this one guys, there's a lot of unresponsive UI issues here.

Nov 8, 2017 2:14 AM in response to ff80uru

As I have exactly the same problem with my iphone 6, I've now detected that this random behaviour is a bit due to temperature. As soon as I have the phone at me being warm, it is working quite properly. If it lays on the table (23 degree C) it goes weird. As soon as I am outside going into the cold, it doesn't work at all anymore. Is this something anybody else has discovered?

iPhone 6 screen freezes after iOS 10.3.1 update

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