Cracked screen MacBook Pro with Touch Bar

Devastated to say that my relatively new MacBook Pro with Touch Bar has a cracked display/LCD at the bottom on the screen. I'm not particularly rough with my MacBook and presumably this occurred due to closing the screen with something between the keys and the screen. I recall the moment the crack appeared, so this would have been a dust speck. Although I have AppleCare, the cost of repair is $680, since this is "accidental damage" and "out of warranty"


The new machine seems much more fragile than my older MacBook Pro's which are still going strong 5 years in!


Have others had problems with a fragile displays?

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.5), null

Posted on Jun 26, 2017 12:01 PM

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Posted on May 15, 2018 9:56 AM

TL:DR -- Apple covered mine without charge. Only because I cited this thread for backup, took photos from start to progressive damage, and was politely insistent. The Apple store staff is probably not your friend. Call in first, and request a Senior Advisor to handle your claim.


If this happens to you, being armed with photos and this thread is your best shot at having it covered.

I opened my MacBook Pro one morning and saw a small spidery line inside the LCD on the lower right near the hinge. I had not dropped it, hadn't moved it from the table in days. Then it spread. Then it got worse. Then a second line began. My speculation: it's a fragile LCD and there was something amiss with the assembly at the hinge putting pressure on the LCD. No physical signs on the outside of the screen.
FWIW, mine is one of the "popping" 2016 MLH42LL/A laptops, right out of the box. Popping Sound, MBP 2016


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After seeing this thread, I called Apple to get a case number. The rep said it would be covered, and if the store genius gave me a hard time to ask for a manager. The Apple store experience was the dispiriting time suck I expected: they told me $680 for the repair and told me I had dropped it; then admitted they couldn't find any point of impact; then when pressed to give me their hypothetical scenario, finally speculated that I must have closed it with -- please clutch your pearls here -- a grain of rice I didn't notice. Come on, guys.


Know when you are dealing with unreasonable people. I returned home, called in again, had a long talk with a sympathetic rep who escalated it to a senior advisor. I sent photos while we were on the phone. The SA said they look for a point of impact, and a spiderweb, and there was none. He said he was entering notes in the case to be covered at no charge, but to be aware that the techs might disagree upon exam. Apple overnighted me a box, I overnighted it back, and they replaced the screen and overnighted it back. No charge.


Flawless top notch CS... once you get to the right person.


So -- be informed, be reasonable, be firm, and know to walk away and talk to someone else. I believe that Apple will eventually send out a quality report about the LCDs. They know about this, but they are going to stonewall when they can.


The other thing to note is that early adopters of the MBP touchbar are under the older AppleCare Protection Plan. Apple rolled out AppleCare Protection Plus in June of 2017, which includes 2 incidents of accidental damage. There are no plans to grandfather the earlier MBPs, nor to offer the Plus for a upcharge (which I would happily pay) to bring all of this model under consistent coverage. It's frustrating to be effectively punished for being an early adopter of the new models, where all of the design flaws are showing up with use.

810 replies

Apr 14, 2020 7:42 PM in response to TB1266

It's important to take better care and not close the lid leaving debris between the screen and the keyboard or the hinge. Someone on Reddit today cracked his screen by putting a webcam cover over the MacBook Pro camera. Closed the lid and stuffed in a sleeve that applied pressure and cracked the screen.


"Yes there are a lot of accidents with Mac books."


I've been using Macs for 25 years exclusively and have never cracked a screen and I have the 16" and use it normally daily to run my business. I just take care of it. Some people just don't.

May 25, 2020 6:51 PM in response to saman247

" In my Mac not even a scratch from outside. But there in an internal crack. How could this be possible. "


Pressure can produce cracks in glass without any direct impact. For example, placing the MacBook in a snug sleeve. Please don't reply saying you didn't put it in a sleeve. I'm only stating an example to address your question...or your rhetoric.

Jun 30, 2020 1:39 AM in response to MFMauceri

Yes, it is mostly definitely a design flaw. Since my original post I've had an addition hole open up on my screen. This one is right over a tiny hinge. I actually saw a bread crumb in the spot where the new hole opened. And before someone criticizes me for having a BREAD CRUMB near my MacBook Pro I have to say I am 90% bedridden due to a heart condition. So yes I saw a bread crumb in the space where the laptop is closed and it caused a second hole. I use a soft makeup brush to clean this area before powering off. Always! But the flaw is responsible and not the user! The glass they used when building this MacBook is much thinner than than the electrical tape I've had to use to keep dust etc. out of the holes. I am so upset about it, it literally brings me to tears. The other glaring flaw in keyboard function is them placing the Siri key right above the delete key. I type rapidly and by touch and accidentally hit the Siri key many times a day. Then I have to stop trying and either close Siri or shout at her to go away! As for Apple standing behind their product, It is outrageous. There is no Apple store in the small town where I live. A military town at that so taking it in isn't even an option. This abomination needs to be replaced. Period. And since it has design flaws I should not have to pay for a replacement. Also I might add the giant mouse pad has a zoom function but no matter how I've tried using internet instructions, not once have I been able to zoom on purpose! Plenty of times I have been typing along and it sudden zooms but never, ever can I get it to intentionally zoom. This MacBook Pro was 3K + and the absolute WORST Apple product I have. My new Pro Max 11 phone is much better. With it I can get the zoom to work ON PURPOSE by swiping upwards on the screen with 2 fingers. This MacBook should be replaced by Apple. I should not be limping by with electrical tape now covering two holes in the screen, both over hinges so fragile I don't have anything to compare it to. Thinner than plastic wrap? Certainly 10X more fragile!

Oct 12, 2020 5:07 PM in response to Grant Bennet-Alder

There's already two class action legal firms investigating this issue. Ones previously successful in getting Apple customers recompensed; they DON'T require payment of a retainer fee.


This entire thread (all 42 pages) has been downloaded and cataloged, along with others across various platforms. Also captured are Apple's removal of posts critical of this product and warranty response. Who knows who'll be deposed? Maybe even some "Level 10" experts offering their "objective" opinions.


Feel free to post your contact info if you feel like Apple let you down and made you feel as if you were at fault for your MacBook's screen failure.

Oct 12, 2020 5:48 PM in response to MFMauceri

Many class action lawsuits are files against manufacturers every year.


Few are ultimately successful, and in the few cases when they are, the legal fees (taken out first) often consume almost all of the proceeds.


But if you paid to have this fixed, and Apple later decides it is a defect, Apple has a policy of reimbursing Users who paid for the repairs.

Oct 20, 2020 9:10 AM in response to ansh2402

I have the same MacBook Pro 2019. As I have said before I have two holes in my screen, both in front of the hinges. Teeny tiny hinges. I repaired mine with black electrical tape and reinforced the 2 holes with an extra layer of tape. However that entire bezel with the "MacBook Pro" on it is replaceable. I watched a video where a man was showing how he replaced the bezel. It seems simple to me. The part itself? The Bezel? I have not been able to find anywhere. The closest was a 2017 and I don't know if that will be the right fit. I wish it would fit because I would apply it in a heartbeat. I will keep looking.

Dec 29, 2020 2:44 PM in response to NicoletteBG

I have the same kind of damage and was told the same thing. Tiny grains of dirt or even dust can crack the screen, even a piece of paper being there when you close it part way can do it. Seems like a huge flaw in the design for something that is supposed to be portable. The tech who fixed mine claims it's pretty common. I know two other people with the same issue.

Jan 11, 2021 12:43 AM in response to BrothaBlueBoard

You have my sympathies. I will never forget the night I closed mine and heard that sound. It was like a tiny crunch and while looking in the area where the sound came from all I found was a few shards of glass that was so fragile I could scarcely believe anything could be constructed of it. I kept the shards on a piece of white piece of paper on my nightstand. It was so tiny! Then a few days later the same sound came from the other hinge. Impossibly fragile glass. SMH

Feb 2, 2021 10:21 AM in response to DindaaPutri

First of all it's the bezel that is broken with mine. And yes, the electrical tape seals the two holes. You just have to be very careful in applying it. If you don't cover the holes properly I believe the entire screen would break or the holes would lead to more cracks in the screen. As I have said repeatedly the electrical tape was my only option to cover the holes. The tape covers and insulates. This is what I am left with. I don't have the option of replacing the screen and even if I did there are reports that the new screen doesn't guarantee a permanent fix. This MBP is defective and Apple knows it.

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Cracked screen MacBook Pro with Touch Bar

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