Cracked screen MacBook Pro with Touch Bar

I had the same problem and it is very upsetting I did not expect this $2,000 laptop to break so easily. I opened my laptop up and it was broken after I had one single piece of printer paper inside of it, its upsetting because im still paying this off and now I have to pay more to fix my screen im already a broke college student. not worth it..

I am disappointed also with Apple first time. they made them screen faulty or very fragile. It happen to me 2 times in last 6 month. I had previous mac book and air nothing never happen how roughly I used. This one is very fragile and I think apple should discontinue it. First time I am not happy with purchase. Them display is very bad this time in terms of durability.

Dear BobTheFirsherman,

If I don't leave my keyboard cover on, living as I do in Mumbai currently with near 100% humidity at times, and smog that won't let you see the sun until the weekend, the keyboard will start to cake dust, no matter how much I try to keep it clean. My MacBook Pro is only 3 months old and I've had the keyboard cover on for about 2, my screen has started to show the same signs as my previous one did after 3 years of use (which incidentally never had a keyboard cover touch it); which is, colorful lines at starting or waking. So, your response is that I should take out the cover? So be it. Don't blame me if I take it in for changing the keyboard in 6 months.

Second, this is a 'laptop.' By definition, I should be able to work with it on my lap. But lo and behold, if I rest my wrists on the MacBook, all kinds of things happen, including but not limited to, hot corners being activated and the cursor moving to some random point. This is the not quality I expected to receive for $2,000+ and least of all from Apple!

Thanks.

VS.

I can't believe so many of us have the same problem. I got mine a month ago and even got applecare. I brought it back to Apple today and they insisted that I have to pay to have it fixed. I am furious about this as I have been quite gentle with my macbook and why do I have to pay for repairing because of cheap materials being used for an expensive laptop!!

I had the same problem last week, with a sudden crack right under the display where it says MacBook Pro which appeared when I cleaned it with a cloth. Took it to the Genius Bar, and they repaired it under warranty. The fact that they worsened the crack during their inspection might have something to do with that, but I would urge people dealing with this problem to insist that it is convered under warranty. A shame that such an expensive device is so fragile

I hear you Dr. A hairpin fell into the larger open space between the hinges of my new MacBook Pro with touch bar without me noticing and I closed it and heard a crunch. I swore and opened my laptop to have the exact problem - the screens surrounds are just not as robust for busy users, and I too, believe I care for my Apple products, it was just a working too late at night unlucky event. To top it off my touch bar, for no apparent reason has just crumbled in one tiny spot on the edge and now I cannot use any functions! Being an apple user and avid owner for years with iPhones, iPads, MacBook Pros, Airs & old Books lying around everywhere none of them have ever been this fragile!! First ever breaks. So do not buy unless you can treat it like a princess!

My 3 month old Macbook Pro 15" (Touch Bar)just got a devastating crack - under the screen - that has rendered the screen dead and the computer useless. How did this happen you ask?!? Dropping it on the ground? Shutting the screen with something blocking the screen? No, simply closing the laptop up... Possibly too aggressively (?) while closing it?

The remedy - $600 and the loss of the computer for 3-4 days while it is returned to Apple. It's accidental damage of course... AppleCare would help but this should never have happened and it is not "accidental damage".

This laptop is way too delicate and nothing like previous Apple laptops I have had and enjoyed. It will be sold as soon as the $600 is paid and I have a new screen. Ridiculous.

My screen did not even crack, but it stopped working and shows rainbow color streams. I have used previous 15” model for three years and carried in the same bag and did not face a single issue. But this model seems to be fragile and not practical. I bought my mac in April and under warranty, but still they refuse to replace my screen. Instead asking me $700. Frustrated student here.

I haven't even touched the screen. I were working on it. It automatically get cracked. Actually the nothing happened to top glass. The LCD underneath the glass get broken. If I have done something, then it must affect the top glass. How it is possible to crack inner LCD. And getting broken even without touching display. I think so cheap material from apple. And the customer care executives are not ready to accept that it is broken without any contact. I lose faith from Apple.

Same in my case as well, upper screen was intact but underneath display was craked, even maple people agreed on such wierd case but were helpless due to apple physical damage policy and our indian customer care is worst, same automated response they will utter. Someone from US should lodge a complaint those countries take things seriously on complaints or else apple will be sued...

The same happened to me I was watching cloud related video, As I was asleep I put the laptop in a place where it is safe I keep my MacBook in the same place everyday, morning I was opening for some work I was surprised to see the screen was cracked I had no clue what is the mistake I did. This is a absolutely a fragile product that apple has built when I searched there seems many people facing the same issue that too at the same place. Is apple listening to this community content.

There would be many silent instances which is not being reported, not everyone is capable of reporting in community feedback. I also submitted a feedback to Apple product.

I know if I take this ALab they will say this is accident will not be covered in warranty if so this will be my last laptop I am buying from apple as this absolutely lacks durability. For the same cost I could have bought 2-3 laptops.

MacBook Pro (15-inch, 2017) purchased in July.

No one pointed out before I bought it:

the super new 4 ports...are not magnetic and don't release easily...

So of course, when I accidentally stepped on the cord, it pulled the laptop right off the desk instead of releasing the way my other Mac laptops always did.

Though I like the 4 ports, I would have preferred the easy release feature.

The helpful guy at the Boca Raton Apple store knew all about this...

after I brought it in to yes, complain about the fragility, not only of the screen but in general.

If you look at the new models from the side angle it is very slender...so perhaps logical that it is more fragile?

This was not mentioned or pointed out.

The screen is now broken= $600 to fix. (apple wanted $1000+)

The speaker stopped working back in November, probably the result of the fall.

There have been keyboard issues since the beginning, have reported them regularly but I haven't had time to troubleshoot. Keyboard doesn't work well if it is cold in the house. (not talking freezing!)

This is my 3rd mac laptop, my 2nd mac book pro.

Have never had damage on the others, and have had 2 Mac desktops, ditto.

My first mac book pro was great...have had it since 2009, it is

and lasted much longer better than this.

Did not want a new laptop but was talked into it because just the MacBook Pro (15-inch, 2017) had the

super new system...the desktops did not yet have it last summer.

Seriously, seriously disappointed now.

I have same problem as well. And I don't know where this crack coming from. I have treated my MacBook Pro gently and have never seen anything in between when I was closing the screen. After I found this forum I am kind of sure something is wrong with the material. I think apple should do something to reimburse the cost of this problem. It cost about $800 which is a lot. Plus, who can guarantee that something is not happening to the new screen? The other day I was talking to an apple specialist online and they were trying to convince me that this thing happen because something was in between while it wasn't anything.

My 2 year old MacBook Air screen looked similar to this, only more of the screen had weird markings. No visible exterior damage, and no one else had used the computer. About 3 weeks before, I turned it on to find my screen partially obscured. Called Apple support and they spent two hours on my computer remotely, but they got it fixed. Couldn’t tell me what it was, but they definitely had seen it before because they seemed to have a very clear protocol of accelerated steps to try. When this occurred about 3 weeks later, they tried the same things, but this time no luck. Said my display was “cracked” and had to be replaced. Again, no outward signs of damage to the screen or any other part of the laptop. Took it in, and had to pay almost $600 for a new display. Pretty unhappy. I’ve had Apple laptops and a desk top for years, and this was just too weird. I’m SO careful. This made no sense to me.

My daughter has a 2017 15" MacBook Pro with Touch Bar (MacBook Pro, C02V262VHTD6), that was purchased new in August 2017. In June 2018 the bezel and screen cracked for no apparent reason, and the screen went dead, except for some faint lines on the right side. Apple says something must have been between the main body and the cover when the cover was closed to cause the cracks. Apple wants over $1,000 to repair it.

My daughter used the laptop for about 2.5 hours straight in school, ending at about 6:00 p.m., on June 12, 2018. She did have a hard protective case around the laptop at the time. She put it in her laptop case and brought it home. She did not open it until about 8:00 p.m. that night, and I personally saw her remove it from the case and open it and try to use it. The screen was virtually all black with cracks in the bezel and screen. She did not close the laptop at school with any foreign object in the laptop to cause the cracked bezel and screen. I personally saw that there was no foreign object in the laptop when she opened it at home. If there was any such foreign object when she closed it, I would have seen it later at home. This is a serious issue that Apple should take care of, especially when the laptop is still under warranty.

I took the laptop to a Genius Bar and they sent it to a repair facility, but because of the $1,000+ quote, I am having it sent back without the repair. I will try again to find somebody at Apple who will honor their warranty.