Cracked screen MacBook Pro with Touch Bar

Apple Technician at Washington Square Mall Oregon gave me a $475 quote to repair this small crack at the bottom right corner. This is too much, for a brand new 2018 laptop that I just paid almost 2k for 😪

I agree with you and share your feelings. I am upset and frustrated still because I know the cracked screen in my MacBook Pro was Apples Design Flaw around the hinges. Samsung created something similar but the hinge design is far more superior and stable .

Apple should allow the new MacBook Pro users to do a full refund or at least exchange the item for something more durable like the previois MacAir. There were talks about the low quality control and that most Apple products were made in China but being sold in the US.

I don’t care if it’s made in China as long as the quality is superior.

The right thing for Apple to do, if you are reading this Apple, DO NOT CoVer up your mistakes and correct the problem. A thousand more people will complain and you will lose your market edge.

Refund us the money and for all these inconvenience of shipping back the broken screen, waiting for days before we can work with the laptop, and then charging us more money on top of the $2,000 we gave your company for a durable and high quality laptop.

"I think at some point in 2018, they must have replaced the glass strip in production models with a metal strip. "

I would have to agree with that because I checked out Best Buy's MBP's and every one of them had the same metal strip as mine. There was no glass or plastic overlay. Well quiet refinements do happen often with technology.

When you decided NOT to purchase Applecare Plus, you saved about US$379 on the spot. The co-pay for a screen replacement, would have been US$99.

So you saved about US$478 dollars not buying Applecare Plus and the co-pay. Unfortunately, you were unlucky and your screen DID break. So you need to add little over US$200 more to the money you saved, to get them to make the repair.

The issue is macbook not advertising the fragility of the displays over older models and people utilizing their macbooks the way they had done in the past. The durability is definitely not up to bnb par.

I bought my MacBook Pro in December 2018. In February 2019, I noticed cracks at the bottom of my screen on both sides at hinges. I did nothing to cause these cracks. This is my first MacBook. Luckily Apple Care covered the repairs. This was an issue before I bought my Mac and it’s still an issue.

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Same thing happened to me. The day before the laptop was just sitting on the desk and everything was fine. The next day, when I opened it, I noticed a small crack on the bottom left corner. These was nothing in between when I closed it. Brought it in the store, they said it was a physical damage and not a defect. Called Apple support with no success so far.

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Same problem! Crack on bottom right corner... and growing. I was lightly wiping the screen with a sense cleaner when some lines appeared on the right. I was disappointed, but did not think too much about it. By the following day, the crack has grown to about 1 cm so I have lost the bottom and right side of the screen.

This machine is complete crap! The keyboard is terrible, the letters do not respond (I already had to go in because the 't' and '3' stopped working.

I've had about 10-12 Macs and, besides a hard drive that died, I've never had ANY problems before. My old one is now 7 years old and is still working fine. A bit too slow, but otherwise fine.

This one... definitively not the quality I've come to expect from Apple! What a disappointment... let's see what they say tomorrow at the Apple Store.

That shouldn't be repaired for free without warranty. That's a blatant crack from an impact. From the impact underneath the camera that's not from dust getting between the keyboard and screen. That's from a hard object.

Idk man. There’s 24 pages here of people with the same problem. This happened twice with my own laptop and to this day I have no clue how it happened. It’s extremely frustrating for people who spent money on what’s meant to be the most competitive laptop on the market and later find cracks and dents with absolutely no explanation and are told “it’s your fault”. This is by far the most fragile laptop Apple has put out. For the cost it feels a bit slimy.

Same here i bought a 2018 macbook pro didnt even do anything to it but the bottom bezel just cracked out of no where and its still under warranty less than one year and no accidental damage by me. It cracked on its own. Apple has a design fault issue that it needs to fix.

Same thing happened to me! Only I haven’t yet found out how much it’s going to cost me until reading your post. First Mac EVER and NEVER again! That was way to delicate. I’ve only had the thing for 3.5 months 😩

"Screen breaks. Wants to learn about it"

What's there to learn about? You go to Apple if you broke your screen. If you have AppleCare Plus it's covered for repair. If you don't have it then you pay. Simple as that. Every complaint here is a new account. Wouldn't the others that have been here a long time be complaining about a broken screen too? I don't see that. Does it only happen to members with new accounts? Sure seems to be the case. Then each post ends in a rant or "I'll never buy an Apple product again, etc...".

I see a planned agenda here from outside sources.

"Comments on this subject date back to June of 2017. Many users, including myself, have also uploaded pictures with their comments."

And who's doubting the bottom panels are cracked? I can see that plainly. But these are not defects. This is accidental damage inflicted by the consumer. So coming here to post a rant rather than going to Apple to get it rectified does what? Why don't you go to Apple to get it fixed?

Sorry @DPJ,

but this is not an appropriate answer, nor is it helpful.

I am not a native english speaker, so please forgive me for using the word "convince"

I even had to translate the words serendipitous and negligence

Let's say: I was happy that the guy believed me.

I say this because I contacted the dealer before and they also just said something like: "this is your fault"

But I do understand you - a cracked display just looks like the user didn't treat the MacBook right. I also couldn't believe what happened to the screen when I opened it. And a big problem is probably that a lot of people try claim warranty when it's there fault.

In the meantime I got a theory:

The fact that I almost work the whole time with a closed display might be the reason for the failure. Maybe the display doesn't like the heat that the MacBook produces in long term.

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