Cracked screen MacBook Pro with Touch Bar

Same problem! Crack on bottom right corner... and growing. I was lightly wiping the screen with a sense cleaner when some lines appeared on the right. I was disappointed, but did not think too much about it. By the following day, the crack has grown to about 1 cm so I have lost the bottom and right side of the screen.

This machine is complete crap! The keyboard is terrible, the letters do not respond (I already had to go in because the 't' and '3' stopped working.

I've had about 10-12 Macs and, besides a hard drive that died, I've never had ANY problems before. My old one is now 7 years old and is still working fine. A bit too slow, but otherwise fine.

This one... definitively not the quality I've come to expect from Apple! What a disappointment... let's see what they say tomorrow at the Apple Store.

That shouldn't be repaired for free without warranty. That's a blatant crack from an impact. From the impact underneath the camera that's not from dust getting between the keyboard and screen. That's from a hard object.

Idk man. There’s 24 pages here of people with the same problem. This happened twice with my own laptop and to this day I have no clue how it happened. It’s extremely frustrating for people who spent money on what’s meant to be the most competitive laptop on the market and later find cracks and dents with absolutely no explanation and are told “it’s your fault”. This is by far the most fragile laptop Apple has put out. For the cost it feels a bit slimy.

Same here i bought a 2018 macbook pro didnt even do anything to it but the bottom bezel just cracked out of no where and its still under warranty less than one year and no accidental damage by me. It cracked on its own. Apple has a design fault issue that it needs to fix.

Same thing happened to me! Only I haven’t yet found out how much it’s going to cost me until reading your post. First Mac EVER and NEVER again! That was way to delicate. I’ve only had the thing for 3.5 months 😩

"Screen breaks. Wants to learn about it"

What's there to learn about? You go to Apple if you broke your screen. If you have AppleCare Plus it's covered for repair. If you don't have it then you pay. Simple as that. Every complaint here is a new account. Wouldn't the others that have been here a long time be complaining about a broken screen too? I don't see that. Does it only happen to members with new accounts? Sure seems to be the case. Then each post ends in a rant or "I'll never buy an Apple product again, etc...".

I see a planned agenda here from outside sources.

"Comments on this subject date back to June of 2017. Many users, including myself, have also uploaded pictures with their comments."

And who's doubting the bottom panels are cracked? I can see that plainly. But these are not defects. This is accidental damage inflicted by the consumer. So coming here to post a rant rather than going to Apple to get it rectified does what? Why don't you go to Apple to get it fixed?

Sorry @DPJ,

but this is not an appropriate answer, nor is it helpful.

I am not a native english speaker, so please forgive me for using the word "convince"

I even had to translate the words serendipitous and negligence

Let's say: I was happy that the guy believed me.

I say this because I contacted the dealer before and they also just said something like: "this is your fault"

But I do understand you - a cracked display just looks like the user didn't treat the MacBook right. I also couldn't believe what happened to the screen when I opened it. And a big problem is probably that a lot of people try claim warranty when it's there fault.

In the meantime I got a theory:

The fact that I almost work the whole time with a closed display might be the reason for the failure. Maybe the display doesn't like the heat that the MacBook produces in long term.

[Edited by Moderator]

"But I do understand you - a cracked display just looks like the user didn't treat the MacBook right."

It's not about simply mistreating the MacBook, it's the fact that some hard object was logged in between the screen and the top case which is the keyboard. When you closed the lid that tiny hard object caused the screen to crack. That's logic and fact. Saying that you simply closed the lid and the screen cracked itself is not logical and completely defies the laws of physics. Just because you don't know how it happened doesn't mean you're not negligent. If you can convince me that a glass screen cracks itself I'll be happy to listen.

But to be honest, your MacBook looks pretty dirty in the hinge area and that's the gist of this thread. People allowing dirt and small hard objects to get down in the hinge area causing the screen to crack when the lid is closed.

I also see that you ignored my request for you to upload and share the repair receipt?

I have the exact same issue with a 2 month old MacBook Pro 15 inc – I lifted my MacBook screen up to discover that the cowling had cracked across the 'MacBook Pro' lettering.

Took my machine to the Apple Store and I was told that his was my fault and the cost would be £625 to repair.

I'm sorry but my MacBook is in immaculate condition, nothing was done to the machine for this to happen and it s clearly a fault and/or not fit for normal usage.

The warranty-provider decides whether to cover the repair, not you.

Apple's policy to date is that these screen are rigorously inspected for defects (which would show as optical imperfections) at several stages during the manufacturing process, and all that survive the shipment from the factory, half-way around the world to you and are delivered without cracks are defect-free.

No one cares how it happened.

"What evidence do you have that 100% of these machines produced do not have a manufacturing fault relating to this issue? "

It doesn't really matter what I say. Apple stated to you directly that they were not covering the cost for user accidental damage. Either pay for the repair or not at this point.

Same problem. I bought new Mac Pro 2019. My laptop is 99% time at home and after 14 days i recognized 2 small crack on lower screen chin bar. No hit, no fall - carry like diamant (new machine, you sure know).

Servis canceled repair on warranty. Im rly sad about quallity of this PC - last mac pro 2015 was after 4 years service in 99% condittion and now - new machine is pice of crap and I am really sceary about traveling with my PC.

And after 1 month . first repolace of keyboard :-D . new 2019 keyboard is same problem like olders.

My recommendation - Do not buy any Macbook from new generation.

Apple shame on you!!

Yes - i ve placed piece of "screen" protector foil there, but today i found, that there is one crack more. And this is home pc.

Is any chance contact directly to apple? In CZE ve dont have any apple store - only oficiall resellers.

"I will never accept that the fragility and damages to it are our responsibility."

Accepting whether or not it's your responsibility is not going to get Apple to pay for the repair. You'd have to show proof that the product is flawed. If not then the responsibility is for sure on the consumer.