Cracked screen MacBook Pro with Touch Bar

"I think at some point in 2018, they must have replaced the glass strip in production models with a metal strip. "

I would have to agree with that because I checked out Best Buy's MBP's and every one of them had the same metal strip as mine. There was no glass or plastic overlay. Well quiet refinements do happen often with technology.

I got mine in October of 2018. I always thought that the part was metal, until I noticed the crack and it looked like a glass break. Im gonna just sadly have to deal with it, I will probably cover it with some sort of electrical tape because my slight OCD is gonna go crazy lol

Update

so I took it for repairs but did have to contact apple and after a chat and sending them photos (they are awear of the issue and so is the retailer I bought it off) they covered all costs of the repair.

The place I took it to informed me to call apple support which I did and I explained what had happened and they bounced the call around to different departments. Till someone said they would cover the costs this one time.

Honestly in not sure it may just be a case to case basis. I just sent them photos of the damage and said it wasn’t there when I used the laptop that morning and showed nothing was there to cause the damage.

I hate calling and making a fuss with people but other than grabbing the computer, I am 100% sure that I did not do anything that should have caused this to happen. I take such good care of my electronics so this is truly driving me nuts!

When you decided NOT to purchase Applecare Plus, you saved about US$379 on the spot. The co-pay for a screen replacement, would have been US$99.

So you saved about US$478 dollars not buying Applecare Plus and the co-pay. Unfortunately, you were unlucky and your screen DID break. So you need to add little over US$200 more to the money you saved, to get them to make the repair.

The issue is macbook not advertising the fragility of the displays over older models and people utilizing their macbooks the way they had done in the past. The durability is definitely not up to bnb par.

I bought my MacBook Pro in December 2018. In February 2019, I noticed cracks at the bottom of my screen on both sides at hinges. I did nothing to cause these cracks. This is my first MacBook. Luckily Apple Care covered the repairs. This was an issue before I bought my Mac and it’s still an issue.

[Edited by Host]

Andrea,

Apple should repair it without charge. It happened to me, and reported Apple's design flaw to my insurance. I did not pay for this repair -- because there is a design flaw on the thick cables that run across the bottom screen of the MacBook Pro. So these cables could cause stress as you open and close your laptop. Because the glass screen that Apple uses is too weak and fragile and the hinge does not provide enough space for any expansion - that cable could push the fragile screen and result in a crack. I think this is an easy repair because it is just cosmetic.

[Edited by Moderator]

Thanks for your reply. Apple support just called me back saying they would fix this for free as an exception. This is not without spending so much time on the phone. They didn’t tell me what the cause is though and just suggested use as normal. I guess I have to be extra extra careful using this laptop now. Hopefully it won’t happen again.

I'm sure Apple will fix it. Bring it to an Apple store and they'll quote you a price for repair or if you have AppleCare Plus they will quote you the deductible price.

" Wish they would help their customers out with this issue."

Besides what I mentioned what kind of help are you looking for?

If I could afford the fix it it wouldn't really be something that bothers me. Now seeing that I'm not the only one with this issue I wish they would help their customers by recognizing that they've made a fragile product and amend the issue.

Regardless what you see on the forums that is not indicative of the true amount of people having such an issue. It's obviously not widespread. I had a 2017 and now 2018 MacBook Pro and have never experienced such an issue. It's physical damaged caused by the user. The screen certainly couldn't crack itself.

Same problem! Crack on bottom right corner... and growing. I was lightly wiping the screen with a sense cleaner when some lines appeared on the right. I was disappointed, but did not think too much about it. By the following day, the crack has grown to about 1 cm so I have lost the bottom and right side of the screen.

This machine is complete crap! The keyboard is terrible, the letters do not respond (I already had to go in because the 't' and '3' stopped working.

I've had about 10-12 Macs and, besides a hard drive that died, I've never had ANY problems before. My old one is now 7 years old and is still working fine. A bit too slow, but otherwise fine.

This one... definitively not the quality I've come to expect from Apple! What a disappointment... let's see what they say tomorrow at the Apple Store.

If you call light wiping of the screen 'damaged caused by the user' then yes, I did it.

The fact that you do not have the problem, does not mean others don't either. I did not have it for almost two years until yesterday!