Cracked screen MacBook Pro with Touch Bar

Its not just you. I didn't drop it, didn't put anything on it, literally just had it on my desk and opened it up to find cracking.

It seems to be a thing with the 2017- onwards bezels. If its just this section and your screen isn't affected, you could hold it with tape and hope it doesn't put glass into the underlying cables (sadly, mine did). If not willing to risk it, you can actually replace just the bezel, there's some good guides online on ifixit and youtube. Or pay the megabucks and replace whole thing :-(

Apple has made major changes to the way they do screen repairs. if you had bought a new one in the last few years, you would have been offered AppleCare PLUS.

AppleCare PLUS provides up to two "incidents" with more modest deductibles -- If memory serves me it is something like US$99 for screen break and US$250 for liquid spills or other major trauma.

That shouldn't be repaired for free without warranty. That's a blatant crack from an impact. From the impact underneath the camera that's not from dust getting between the keyboard and screen. That's from a hard object.

Idk man. There’s 24 pages here of people with the same problem. This happened twice with my own laptop and to this day I have no clue how it happened. It’s extremely frustrating for people who spent money on what’s meant to be the most competitive laptop on the market and later find cracks and dents with absolutely no explanation and are told “it’s your fault”. This is by far the most fragile laptop Apple has put out. For the cost it feels a bit slimy.

" It’s extremely frustrating for people who spent money on what’s meant to be the most competitive laptop on the market and later find cracks and dents with absolutely no explanation and are told “it’s your fault”. "

I'll happily listen to you explain to me how the screen cracked itself if it wasn't your fault. It certainly wasn't cracked out of the box.

Same here i bought a 2018 macbook pro didnt even do anything to it but the bottom bezel just cracked out of no where and its still under warranty less than one year and no accidental damage by me. It cracked on its own. Apple has a design fault issue that it needs to fix.

Dude we get it, it sounds made up. Don’t you think we don’t already assume that we’re going to get those reactions? It sounds ridiculous because it is absolutely ridiculous that a screen would crack this easily without any obvious forceful impact.

" It sounds ridiculous because it is absolutely ridiculous that a screen would crack this easily without any obvious forceful impact."

No, not at all. That's not what sounds ridiculous. What's ridiculous is the people here who refuse to take any responsibility about the situation in order to get a free repair and saying the screen cracked on it's own, which makes absolutely no sense at all. And that picture above clearly shows the metal was scraped underneath the MacBook Pro name. That's abuse. That's not a result of a screen cracking itself.

So it doesn't sound ridiculous that a screen would crack with no obvious inciting event whatsoever, but it's ridiculous to ask for a free repair without taking responsibility for a situation like that? That's even more ridiculous. Like I said, I wish I could sincerely assume responsibility, but I'm more worried about its fragility being a portable computer and having something similar happen again. I assumed my part of the responsibility and offered to pay half, I just want Apple to assume their part as well.

"So it doesn't sound ridiculous that a screen would crack with no obvious inciting event whatsoever"

That's exactly opposite of what I said. You're choosing your own words. I said it's ridiculous that a screen would crack itself and the owner assumes no responsibility, but rather calls it an Apple design flaw in order to get a free repair. And yes, I find it so interesting that people can come here with a crack across the entire screen or a crack at the bottom of the MacBook Pro logo and say they did absolutely nothing to make that happen. I had a 2017 MBP that got replaced by Apple with a 2018 since it was damaged in service for the keyboard repair. I had the 2017 for 18 months and I've had my 2018 since February of this year. I use my MacBooks to run my business so they are in use every single day. Neither one have experienced any screen cracks. If I had I certainly wouldn't pretend I didn't do anything to crack it in order to get a free repair. SMH.

"I assumed my part of the responsibility and offered to pay half, I just want Apple to assume their part as well. "

Apple is not 50% at fault for the customer cracking their screen. You are 100% at fault.

"How could this happen?!"

Some debris was lodged in between the screen and the keyboard housing (top case). When you closed it you cracked the screen. If you have AppleCare Plus Apple will repair your MacBook under the accidental damage program. Just pay the required deductible.

If the crack is only in the screen surround, there are now some aftermarket substitute parts available.

Apple considers the ENTIRE screen including aluminum cover to be One part. They will only replace it all.

Over the years I have purchased 3 MacBook Pro for grandchildren graduating, This recent one, MacBook Pro 2017 just purchased June, has something that looked like fireworks behind the screen. Apple or Apple Care would not cover claiming we put something on top of computer—not true. It cost about $500 to repair. Will never buy another Apple laptop again. They are making crap and won’t take responsibility for it. Appears Apple product is going downstream

"Will never buy another Apple laptop again. They are making crap and won’t take responsibility for it. Appears Apple product is going downstream "

They are not making crap. You're just ranting. Pretty typical for members with new accounts around here for sure. Hmm.

" Accidental is when you physically throw or drop or put pressure on the product. In this scenario, the product defectively caused the display to crack. "

Well when you can prove what you're saying as fact, then come back and share it with us, otherwise this is just your guesstimated opinion and nothing more.

Also your cracked picture is showing the metal body damaged too. That's not a result of what this thread is about. Only below the screen has been getting cracked. Your picture is purely physical damage on the fault of the user.