Cracked screen MacBook Pro with Touch Bar

No success here, I was told the same thing. User error. This is absolutely not true. I closed mine for the night and heard a crunch. I actually got a powerful flashlight out to examine the hole that had appeared in my screen right within the bezel. The only thing present were shards of impossibly fragile little pieces of glass. I took them out with tweezers and that's when I clearly saw the hinge behind the hole. The following day another hole appeared on the opposite side. Common sense dictates that two holes directly in front of the hinges were due to product defect. And I, like you, cried. I live on a fixed income and had to save up for a new MBP to replace my 2012 MBP. I had no Apple store in the town I was living in and had to rely on telephone assistance. I was also given the option of shipping it to Apple for analysis. That too was cost prohibitive. My two holes are covered with electrical tape and I have anxiety every time I have to clean the screen for fear the holes will spread to the rest of the screen and it will be unusable. I now live in SF near Apple Corporate and have been tempted to take it there but don't want to be humiliated by being told again that it's my fault. It is a defective screen that much I am sure of.

i bought my macbook pro 13” M1 on january 2021. on the 26th april 2021, my screen suddenly have internal cracks (i bet lcd broken), but nothing on the physical screen. the fact that it is brand new, never dropped, no scratches and not a single part of the device dented. all good.

sent it to the mac city and they said the warranty does not covering this! anyone experienced anything like this? saw in reddit few cases like mine.

i swear i took a very good care of my macbook. i don’t believe it is caused by any physical damage because it was in a very good care for the past four months!

can someone advise me how can i get it repaired under warranty?

Hey! So sorry this happened to you as well. I had to speak to a number of people at Apple to try and make it clear the damage wasn’t caused by me, eventually I got through to a really helpful Senior Advisor. He compared the photos of the internal LCD crack I took when it occurred, and compared it to the images the Apple service center provided which showed more damage than how the Apple Store sent it off. Luckily for me, he overruled the charge and so the repair was free and covered by Apple. It does seem that this is a very growing and worrying issue, however, and I am now petrified using or handling my MacBook Pro. I would suggest just keep trying to speak to a Senior Advisor and don’t give up.

thank you tjord96!

i sent it for diagnosis two days ago and they just revert back few hours ago stated it will not be covered under warranty. i will follow your advice, will contact them again tomorrow. i can’t understand how can it be “physical damage” when the external device is in the perfect condition! the lcd cracked (internally) and even my screen was perfect!

it happen so quickly (i was doing my work as usual - i left my macbook for a while when i resume my work it’s already there!)

i spent MYR 7k for the device and they quoted me MYR 2740 for the repair! unbelievable, for my four-months brand new MBP! 😭

Mine was less than a month old. I did purchase AppleCare+ and when I started the chat on the support site, they said that I would be charged $99, as with accidental damage. I said, "But, it's not accidental damage, it's a defective product. All I did was open and close it and I don't even know when the crack started." The person I was chatting with said something like, "ok, I'll take the charge off, but if the service people determine it was accidental, you may be charged to get it back." Fortunately, that didn't happen.

But yes, keep pushing if they try to charge you.

In 15 years of using various Macbooks both personally and at work, I NEVER saw any issue with the screen until three weeks after buying my most expensive one yet. I hope it doesn't happen again, but I will definitely update if it does.

I'd also love to hear from others who had repairs as well, as to whether or not the issue recurred.

100% Yes. I have a late 2017 Macbook Pro, I baby it. It has been in a case since the day I got it. I do use it very often but never has anything happened to it. A couple of days ago, I noticed a chip in the glass right above the camera near where the laptop closes and the notch to open the laptop by the trackpad followed by a small crack in the LCD. A few hours later, the crack in the LCD grew and now the screen is just black. The computer still makes noise and displays when plugged in via HDMI so clearly, the screen is broken. Again, no impact and it would be nearly $450+ to fix and it just isn't worth it.

Me too, cracked screen at the hinge. New Macbook pro with touchbar purchased December 2020. 1st call to Apple support yielded me an appointment with a certified Apple repair facility where I was was quoted $975.00 for a fix. 2nd call to Apple support was directed straight to a senior support technician who was very well versed in rejecting any liability and it was "accidental damage" that caused the crack. A quick google search led me here. Is there a group on a different forum that is working together, because this one person got nowhere.

I'm so sorry. I don't know of anything else for you to do except to visit an Apple store and see if you have better luck. I can tell you that my screen has holes in both sides in front of the hinge(s). I was lucky that I was able to use black electrical tape to seal up the holes and so far my screen has not gotten worse. But I too was told that screen breakages are ALWAYS user error. We all know this isn't true and Apple is very much aware of this defect. Mine was brand new when first one hole and then the other appeared. I actually heard the glass crunch. Further proof of Apple's awareness is that they offer ZERO dollars in trade in value. This speaks volumes.

I ended up just falling back into the apple trap. My computer was a 2017 and the cost to repair was way too expensive to justify the cost considering it was almost 2x the actual value of the laptop at this point. It was also slowing down, had heat management issues (like every intel MacBook lol) and the battery sucked. I ended up just getting a new M1 MacBook and sold my old MacBook as is on eBay.

Apple only provides the display assembly, complete, at a cost of US$600 to over US$800, and does not routinely cover this cost as a defect under warranty. Apple has not been responsive to suggestions that these should all be recalled and replaced.

Breaks that are ONLY in the bezel below the screen are largely cosmetic. Some users just put a strip of black vinyl electrical tape over the crack.

If you are handy, some sellers on eBay can provide a compatible black metal panel, or a third-party repair company may be able to install a black metal panel as a replacement bezel.

No one who just paid 4K for a new MBP like myself should have to settle for the electrical tape I am using after two weeks of use. And the holes are NOT cosmetic. Left without taping over it my MBP would be far more vulnerable to further cracking as well as dust, dirt and debris. To suggest it's cosmetic is beyond absurd.

I stand by what I wrote above.

You are welcome to be irate if you like, but your wrath should be directed at the maker, not at those who provided you accurate information here, even if you don't like the answer.

Please don't "kill the messenger". Everyone here is a user like you -- we are all volunteers.

I stand by what I said. Your suggestion of an electrical tape solution is absurd. The MBP is brand new, no extended warranty, and the screen has holes in it due to manufacturing defects. There are thousands of us with significant financial losses. You are a volunteer? Who asked you? Just because you are historically verbose does not make you right. Also YOU are not one of us who bought a new MBP only to have the screen crack or develop holes. My 4K, my opinion, you need to butt out.

Repairing with electrical tape only works in case like mine, with actual holes. The users whose cracks have traveled upward as their first experience and lose their screens altogether, do not have 'cosmetic' cracks or holes. Plus mine was less than a month old when it developed the two holes.

If it hasn't happened to you then your advice is both uninvited and moot.

hi everyone. alhamdulillah, just a quickie update. i managed to follow tjord96 advice and pull through. i eventually managed to speak to someone from apple, explained every single details - and my macbook was repaired by mac city covered by apple without me having to pay a single dime. they changed the whole monitor for me.

my suggestion is for you to keep trying talking to the right representative from apple, explain the details. it works for me as it worked for tjord96.

thank you tjord96!