Cracked screen MacBook Pro with Touch Bar

" I too face the same problem today idk why but I’m sure it’s not my mistake"

You may not like my reply but it's true, it's absolutely the user's fault. I don't even see how you could blame Apple and expect them to fix a screen cracked by the owner free of charge. If you have AppleCare Plus you can use one of your accidental damage occurrences and pay only the deductible for a screen replacement.

"please do something Apple I’m expecting some reply’s from Apple side "

Just to let you know, this is a community forum of Mac users only, just like all other forums. Nobody from Apple posts here.

It's Apple's fault because through normal use, surface stress across the screen compromises it; usually near the hinges. The design on the touch bar units is different than the previous models, and pinpoint cracks, like the ones all over this thread would take a very precise, nearly surgical strike, to the screen. I'm sorry, but the notion nearly 2000 people who've reported "I have this problem, too" didn't all close their screens on a paper clip, or USB-C device as Apple geniuses are trained to tell you.

Apple is not infallible; iphone antennas sometimes don't work, batteries prematurely fail, and new-and-improved keyboards aren't. It's convenient to say of course YOU damaged the screen. But mine sits closed, plugged into an external monitor, and it starts itself up and shuts itself down through the power manager-- And on one of the few occasions I've opened it (don't travel much since COVID-19 lockdown), there's a crack, that's somehow my fault. No. It's. Not.

So "DPJ" your assertion this problem can only happen through misuse--and Apple bears no responsibility to either correct the problem, or at least warn its customers these these screens are/may be very susceptible to damage through normal use-- is wrong. These aren't crap Windows laptops, they're top of the line MacBooks, and at nearly $3K a pop, Apple should own up to an inherent flaw in their screen design.

No, we as users did nothing wrong. In the case of my device both holes in the extremely fragile glass are directly behind the hinges. This is a definite design flaw, but short of a Class Action Suit, I don't see Apple paying up voluntarily. They are fully aware of this flaw and I am sure they know exactly what is causing the screen to have sudden holes behind the tiny hinges. Unfortunately at this time the electrical tape is my only partial solution. It can't cover the holes and seal them properly so I'm holding my breath not knowing what other problems can befall an unsealed screen.

yes! I have read an article by technicians who believe that the damage in the lower area of ​​the display appears to be caused by severe stress in the lower area; probably the hinges of the display, during the opening or closing phase of the screen, generate an abnormal pressure in this area which over time risks cracking disastrously.

I'm so sorry that happened to you. I almost feel lucky that my screen was damaged behind the hinges. I can at least still use it even though my electrical tape is ugly, my screen is still clear.

The most vulnerability seems to be near the bezel and since mine cracked simply by closing it that is where the damage occurred, right behind the hinges. Now each night before closing it I use a cosmetic brush to brush that area to make sure there is nothing, not even a speck of dust, in the bezel area. I wonder when and if Apple is going to make this right for it's users and customers?

If there is a crack you might want to carefully reinforce it with black electrical tape. I did this because the two holes in my screen were not being protected from other particles getting through to the screen. I have the exact same MBP down to the year. I have had the tape there for going on a year or more. It's working so far. It hasn't gotten worse.

I have AppleCare but this is the third time my screen cracked and they are asking for $690 to fix it :( They only cover two times.

It happens at the bottom black part of the screen. The super thin material cracks when any tiny grain of dirt is in the groove when you close the computer!! Apple needs to come up with a stronger material for the MacBook screen.

No, Apple's position remains the same; any damage to the screen is user error. I did not get Apple Care mainly bc at the time I lived in an area without an Apple store. Sending it in was an option but at the time even that was problematic in a small town and the replacement of the screen was going to be insured shipping plus at least $690.00 to replace the screen. I protect the two holes I had, one behind each hinge, and reinforced the bezel with electrical tape. So far other than looking ugly my 2019 still functions. My 2012 MacBook Pro still looks like new AND has a DVD port and movie making. I was so happy when it was new because it literally never looks used. Trade in value was a laughable $90.00 at the time. The new one from 2019 has zero trade in value as Apple won't even accept them. That says it all to me. It is a defective product.

Similar experience! I begged for them to allow me to purchase the Apple Care+ because it was a gift and was still in an unopened box but the deadline given had passed, yet they refused and then I heard they changed the policy and extended it again, but by then I had opened the box and they wouldn’t check it out and verify it was still ok! Then the screen issue occurred and they refused to cover it under any of their other warranty issues that were out there either that it might have fallen under. And to make it worse, I don’t know if I can use it with an external monitor as I can’t get figure out how to get it to recognize an external monitor! So disappointed that it will cost at least $680 for the repaired screen - and no guarantee it won’t occur again - that instead I replaced it with a Dell Inspiron 5505 AMD Ryzen 7 upgraded it with an additional 32 GB (and can be upgraded to 64GB) RAM and an additional 1TB of storage - and it cost about the same price as the repair to that now outdated Apple MBP!

Hi there, I am trying to find the time to take my MacPro to a 'genius'. I have recorded a lengthy discussion with apple about this so stay tuned for the outcome. But to summarise, Apple support can ONLY refer you to a genius who will then lay down the bad news. Allowing the genius to inspect the MacBook pro may also cost you money. However, due to the vast number of complaints about the same fault, this is without question a product fault and not the fault of loyal apple users. This is the same sort of problem as the browning and eventual perishing of charger USB C wires. This may mean that apple will have to issue a recall and fix for all MacBook pros with this screen issue. If you do go to apple support make sure you state that you are aware of the thousands of responses on this forum to your problem and we should all eventually get apple to make a statement about the product fault. Thanks

That's exactly what happened to me. The hinge behind the glass hit first one side, then the other. Each time I heard a sickening crunch. The glass pieces were very fragile I couldn't believe they used it for the screen. I guess I'm lucky it didn't destroy my display. I covered each hole with electrical tape and so far my screen is still useable though very ugly. I had my MBP for only a few weeks. Now every time I see someone on TV slap their laptop shut I cringe. I treat mine beyond gently now. I can't afford a new screen and don't have any guarantee this would not happen again, even worse.

No success here, I was told the same thing. User error. This is absolutely not true. I closed mine for the night and heard a crunch. I actually got a powerful flashlight out to examine the hole that had appeared in my screen right within the bezel. The only thing present were shards of impossibly fragile little pieces of glass. I took them out with tweezers and that's when I clearly saw the hinge behind the hole. The following day another hole appeared on the opposite side. Common sense dictates that two holes directly in front of the hinges were due to product defect. And I, like you, cried. I live on a fixed income and had to save up for a new MBP to replace my 2012 MBP. I had no Apple store in the town I was living in and had to rely on telephone assistance. I was also given the option of shipping it to Apple for analysis. That too was cost prohibitive. My two holes are covered with electrical tape and I have anxiety every time I have to clean the screen for fear the holes will spread to the rest of the screen and it will be unusable. I now live in SF near Apple Corporate and have been tempted to take it there but don't want to be humiliated by being told again that it's my fault. It is a defective screen that much I am sure of.

I ended up just falling back into the apple trap. My computer was a 2017 and the cost to repair was way too expensive to justify the cost considering it was almost 2x the actual value of the laptop at this point. It was also slowing down, had heat management issues (like every intel MacBook lol) and the battery sucked. I ended up just getting a new M1 MacBook and sold my old MacBook as is on eBay.

hi everyone. alhamdulillah, just a quickie update. i managed to follow tjord96 advice and pull through. i eventually managed to speak to someone from apple, explained every single details - and my macbook was repaired by mac city covered by apple without me having to pay a single dime. they changed the whole monitor for me.

my suggestion is for you to keep trying talking to the right representative from apple, explain the details. it works for me as it worked for tjord96.

thank you tjord96!

This has also happened to me, I bought my macbook pro 13" M1 last may. Worked flawlessly until Saturday 8/21/21, I was on when horizontal lines in the center of the screen appeared, the upper half of the screen appeared to have a stepped back look. I restarted it and the lines were still there, I called apple support, we tried a updating, I didn't have the latest and it didn't fix it. That was all the tech could do. We set up a genius bar appointment for today 8/24. I continued to use my mac for the rest of the day. Closed the lid and when I opened it up Sunday there were hairline cracks emanating from the left side of the screen where that horizontal line first appeared, from then on the display went out, only vertical bars showing. Took it into apple today and I had to pay 570 to repair it because the cracks were considered damage and not a manufacturing defect! I am not happy to say the least. I will be contacting apple to *****, dont know if it will do any good but Im going to try. I did call Apple support when the cracks appeared to have it on record and showing that it showed up after the screen started acting up! If these screens are this delicate then they have a design flaw in them. This is my third macbook pro and I have NEVER had an issue till now, in fact this reply is being typed on a mid 2009 Macbook pro. Im disgusted.....