Cracked screen MacBook Pro with Touch Bar

Glad I could help. Sell your MacBook and enjoy your Surface.

I'm wondering how something can be portable and fragile at the same time. Those seem mutually exclusive.

It's Apple's fault because through normal use, surface stress across the screen compromises it; usually near the hinges. The design on the touch bar units is different than the previous models, and pinpoint cracks, like the ones all over this thread would take a very precise, nearly surgical strike, to the screen. I'm sorry, but the notion nearly 2000 people who've reported "I have this problem, too" didn't all close their screens on a paper clip, or USB-C device as Apple geniuses are trained to tell you.

Apple is not infallible; iphone antennas sometimes don't work, batteries prematurely fail, and new-and-improved keyboards aren't. It's convenient to say of course YOU damaged the screen. But mine sits closed, plugged into an external monitor, and it starts itself up and shuts itself down through the power manager-- And on one of the few occasions I've opened it (don't travel much since COVID-19 lockdown), there's a crack, that's somehow my fault. No. It's. Not.

So "DPJ" your assertion this problem can only happen through misuse--and Apple bears no responsibility to either correct the problem, or at least warn its customers these these screens are/may be very susceptible to damage through normal use-- is wrong. These aren't crap Windows laptops, they're top of the line MacBooks, and at nearly $3K a pop, Apple should own up to an inherent flaw in their screen design.

I bought my macbook pro about 6 months ago. I was watching a movie and the screen went pink. I switched off the lights and randomly saw that the bottom part where "macbookpro" is written has a crack. The screen stopped working completely. Can someone help me. Is apple treating it as a hardware defect?

i have a 2019 MacBook Pro . I have noticed a bump in the bottom bezel just to the right of the ‘ MacBook Pro’ branding . Have given it to apple service today and am awaiting this reply . According apple online support it was claimed to a manufacturing defect but when I took it to the service center they say I may be charged .

I had some minor cracks like yours but my display continued to work just fine. THEN, I had double key issues and sent it in to Apple. Somewhere between being placed in the box and the machine being returned, the whole display cracked and my computer is a brick until I pay 700.00 for display replacement, so irate.

Looked for such a thread 2 years ago, but didn't see it. Repetitive story, but happened to me as well.

3 weeks after I'd gotten it, a crack suddenly appeared on the bottom plastic part of the screen.

I was dumbfounded as nothing I had done could explain why it had happened - as it had just laid on my desk and been opened and closed normally... At least since, then, there's only been that crack. It hasn't impacted anything else, just that when you such a stylish looking device, it just doesn't look good....

Hi. You said that you put electrical tape over the cracked baffle. Does it work to prevent more crack on the baffle? I’m afraid if i put electrical tape, the cracked baffle will spread and it will affects my laptop’s LCD. And do you experience something bad with the LCD? Or is it fine, just the crack? Thank you.

I accidentally crack my laptop’s baffle when I’m about to close it.

Very frustrating, I am experiencing the exact same issue. One day I opened my laptop and saw a crack in the same place as others. I wish Apple had a fix for this as they are getting away with using a cheap plastic.

I am using apple products and macbook for very long now and i have never heard these kind of problems. I can’t believe they make such sensitive products. I am just very mad at them right now. I swear i will never buy a MacBook in my life

have the same issue, 3 months old MacBook pro 16'' never dropped or got hit, I carefully used it for 3 months when I discovered an internal crack in the top of the screen near the camera, all screen went black, Apple lab demands 1000$ to replace the screen. this is my third MacBook Pro and it's far behind the first two, the materials are low quality and unfortunately, the Apple products are not as good as they used to be. have the same screen issue with a brand new iPad as well, cracked screed without any physical damage.

Sadly moving to win... don't see any future for a company that does not care about its customers...

Just opened my 2018 MacBook Pro in the morning and there is a crack at the bottom of the screen, near the logo. It wasn't there last night when I closed it, happened overnight with no apparent reason ! Anyone knows if it might cause further problems?

Sorry to hear of your broken display. It does seem reasonable and expected that if you close the display with something between the keyboard and the display that the display would break. And as you discovered, accidental damage is not covered by warranty.

Hello

This happened to my machine as well. Some lines have appeared on the screen, and it seems that there was a shock (i cannot see a trace of it... but they say they can).

My computer is barely 5 weeks old. I will have to pay a hefty amount for the repair as well. I know how i treated my machine, and this should have never happened. If a really minor shock cause the problem (minor in the sense that i can't remember it) , then the machine is not worth its price.

I spent some very frustrating time at the AppleStore, and with AppleCare. Was notably told "this never happens" "screens do not break on their own ". I am somehow relived to see here similar experiences.

AppleStore and AppleCare were unhelpful.

I am utterly disappointed.

something like a patch ? that would allow your computer to look good?

If that's the point i would not recommend it : if there is a crack, there is a fragility and situation might worsen.

Anyway ... good luck !