AirPods connected but no sound

With AirPods connected to your phone, on the phone go to Settings, Bluetooth. Find where AirPods are connected. Next to the connected text there is a small blue i in a circle. Select that and it will take you to the screen which has ear detection.

I am encountering the exact same scenario. I have an iPhone 6S.

This is just a guess on my part, but I believe this situation has something to do with a problem introduced by one of the recent iOS 11 point releases as my AirPods worked absolutely flawlessly for months prior to iOS 11.x.

The problem started for me somewhere around the 11.1.1 / 11.1.2 update...

Putting them in the charger and opening closing the lid seems to temporarily resolve it but it has reoccured.. always when starting a run (of course!).

I read that resetting the AirPods using the button on the charging case and re-pairing to the iPhone can fix it. I'll try that if it happens again.

Thank you for your courage.

Restarting my phone, and reconnecting worked for me

i fixed this issue be restarting my device (mine werent connecting to my computer)

The problem seems to have been fixed with the TileApp update, v. 2.23.5 (2511) of mid-December. I had a lot of trouble with lack of sound when making calls before, but now everything works without issues.

Similar problem. My AirPods work 99.999% of the time when I’m connecting to play audio out of the Music app or the Overcast app. However, when I’m picking up incoming calls or trying to play voicemail audio, I either get no audio even though my AirPods say connected, or my iPhone is unable to connect and plays audio on the iPhone speaker. This has happened off and on since I got them a year ago, over multiple iOS versions, switching from iPhone 7+ to iPhone X, after setting up new pairings, etc.

The only temporary fix I’ve found is restarting the phone, although I’m curious to try the Apple Watch airplane mode trick. VERY FRUSTRATING and limiting bug for an otherwise magical product.

I just got my AirPods on Tuesday and ran into this issue today.

I can see that the AirPods are connected and selected as the output device; volume is turned up on the phone but there is no audio coming through the AirPods.

I have this same issue. It has occurred on 2 different iphone 7 plus's. The issue occurs regardless of how many factor resets, repairing and reboots occur. It comes and goes. The consistent factor appears to be that an audio application (mostly audible) was playing on the airpods prior to answering the phone call. It could have been paused. It's EXTREMELY frustrating. This one problem has me almost ready to ditch airpods despite how much I love them when they work properly. When I need bluetooth headphones I need them because I can't hold a phone to my head and it's rarely practical to use a speakerphone in such situations or stop to reboot the phone or mess with resetting a bluetooth pair. CLEARLY this is a software bug and needs to be addressed! Happy to provide logs etc.

I have this problem and I don't use any Tiles.

I think it's a more general problem with multiple Bluetooth devices. I'm continuing to have this problem under iOS 11.2.1. I haven't tried checking the Apple Music app to see if selecting AirPods there makes any difference.

Glad the Tile app fix has solved the problem for you.

Yep. Happens with frustrating regularity. There’s a fundamental problem with them that they’re still not admitting to. I’m seeing a class action lawsuit coming.

This worked perfecty. Thanks.

Thank you! this was the only thing that worked!!!!!

this is the exact issue I'm having. Did you you ever get it resolved? I have the 8plus