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AirPods connected but no sound

Hi everyone,



I've had AirPods for about a week and love them, but they're not without glitches...


Recently I went to go for a run. I put the AirPods in my ears, but did not hear a "tone" like I normally do (ear detection?).


Anyway, my iPhone displayed a headset icon at the top of the screen, so I proceeded to play Apple Music, but nothing was played over AirPods. The headset icon disappeared and music was played over iPhone speakers instead.


The headphone icon icon came back, I tried to play to AirPods, but the scenario above repeated - no sound, icon disappeared, music over iPhone speakers.


Has as anyone else experienced this ? I've search (Google) but find no similar issue.

Posted on Sep 13, 2017 8:55 AM

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Posted on Sep 15, 2017 1:00 PM

I just got my AirPods on Tuesday and ran into this issue today.


I can see that the AirPods are connected and selected as the output device; volume is turned up on the phone but there is no audio coming through the AirPods.

83 replies

Jul 23, 2018 3:29 PM in response to Stephen Todd

Ugh ,no fix in any of the updates so this has been happening for 3 months now.I actually given up a bit and bought Bose Soundsports and they are far superior in sound quality,but have larger case and no cool functionality like turning off when you remove them.The other bad thing about Bose is you do get case battery feedback as much as AirPods.I use AirPods once or twice a week now,the only thing that has been helpful is going back and forth with AirPlay between phone and AirPod quick fix.But sometimes I have to do it every couple of minutes,other times once or twice with hours of play without problems.

Sep 16, 2018 4:34 PM in response to qq410219243(OMGitsFirestar)

I have had my AirPods for awhile now and seemingly had no issues. The no audio thing popped up tonight, they would not make the ear detection noise, but they would show the connected symbol in the status bar. I’d then play something, no sound would come out of the AirPods, and after 5 secs or so they would disconnect and re connect.


It is to be noted that this issue only arouse, for the first time, when I connected to my AirPods in the music app, through the switch audio button. I had also been listening through them with my MacBook and had not disconnected before.


Hard resetting the AirPods, forgetting them and reconnecting, restarting my iPhone, and switching off automatic ear-detection did not fix the problem but for some reason this method did.


Opening the control centre, long holding the music tab and using the switch audio device output button to switch to my iPhone and back to the AirPods. It worked, they played sound, and I have no idea why. I did have the automatic ear-detection off though at the same time.


After that however, I switched the auto-detection back on but the AirPods would not pause/play when I took one out and put it back in. Again I toggled a few things to no avail. Tried the control centre audio switch again and it seemed to fix it! We’ll see how long it works though.


I hope this helps others. Also I do not have an Apple Watch so no interference there.

Sep 17, 2018 12:46 PM in response to Stephen Todd

Not sure if this help you

but I had the problem with iMac.

1. I had to turn off my iMac Bluetooth and turn back on.

2. Then I turned off and on all other Bluetooth devices those were connected to the Bluetooth

3. After that Airpods started working perfectly fine


I am not expert but I think other devices bluetooth was interfering with airpods and iMac's Bluetooth connection.

Feb 14, 2019 7:56 AM in response to Stephen Todd

I have found that if you are using any music service i.e. Pandora,Spotify, Apple Music or anything that allows you to change your output from your Airpods to your phone like Pandora does it makes it so that your Airpods DO NOT SHOW UP ON THE TOP OF YOUR IPHONE!!!!! and when you call someone it wont connect to your airpods.!!! The simple fix is to make sure on whatever you are listening to that you click the little square button on the bottom and make sure the Airpods is selected not your phone I spent like 3 hours figuring this out!!!

Feb 19, 2019 2:22 AM in response to Stephen Todd

I also had this problem, connected the airpod to iPhone X, check on my phone the Bluetooth devices connected. Airpod shows as connected. However when I play music the audio is coming from the phone speakers and not the airpod. Whilst putting the airpod back into the case and re-open solved the problem. This seems to be a workaround and not a fix. I don't expect such issues and having dump workarounds is acceptable coming from a premium product.

Mar 5, 2019 12:03 PM in response to jerrymichael24

I observed this issue several times and it makes my upset. Last time i played with airpods settings. And turning off autodetect of earpods in ears fixes the problem, they start playing.. firstly i thought that autodect feature works bad, but then i tried different position of earpods in ear, and observed they play if earpod is directed to the bottom and stop playing if i rotate them to be directed to the front (looks more horizontal). The conclusion for me is that earpods detect it’s pulled off from the ear, but physically it is not.

Also it explains another solution to put them into case and back (it also changes the position in ear)

so that’s my story, and sorry for my English, I’m not a native speaker.

AirPods connected but no sound

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