Clock missing from lock screen after iOS 11 update

I began having this issues on my iPhone 7 following the iOS 11 update. I reset the phone and set up as new. Nothing. Took the phone into apple countless times. They reinstalled 11, reset the phone again as new. Nothing. They gave me a brand new 7. Same thing. All the same steps again. I decided to upgrade to the 8 figuring that would get rid of the issue. After all, the 8 came installed with iOS 11... Set it up as new.. SAME THING. Take it back in. They swapped it out for another new 8. Mind you, it cost me money to upgrade in terms of new applecare and tax, for a phone I really didn't want as I was happy with my 7 and planned to own it in a year. I get a call back from applecare and they escalate it to engineering. They ask for a diagnostic and screenshot of the blank screen, and I provide it. The woman was very helpful at first, now she won't return my calls...

Nothing works for this issue. I thought possibly I had a corrupt file in the cloud, however, I have no problem with my iPad Air 2 running iOS 11.0.3 (same as my phone) and I have everything synced. So that's not it. Thought it was a horoscope website I started using. Cleared my Safari history and it stayed away for 8 days (!!!) before happening again. NOTHING WORKS to keep this horrible bug from returning.

After updating to 11.1 a few days ago, I have not had this issue present again.

Prior to this update, I found that if I reset the screen display mode to "Standard" (from "Zoomed"), the issue would resolve. I could then immediately reset it to Zoomed (for the obvious reasons) without recreating the issue. I would typically get at least 3-4 days from this work-around and it was a quick process anytime I noticed the clock had disappeared from the lock screen. I never did anything to the widgets at all, and in my case at least, don't believe they were related.

I'm hopeful that the update to 11.1 will be a permanent resolution.

Updated my 3+ months old iphone7 to 11.0.1, got this issue. Reversed back to IOS 10.x

There went 11.0.2, 11.0.3, 11.1 releases. Surely Apple fixed it by now?

Updated to 11.1. It lasted about a week. Now I got blank lock screen again.

Apple seriously needs to get back on quality track.

It seems the only way to get the clock back on the lock screen after it disappears is to reboot the phone. This is only a temporary fix. Switching from standard to zoom view reboots the phone in the process is why this also works, albeit only temporarily. I have gone as many as 8 days without an issue, and then the clock will disappear randomly.

I have complained to Apple, numerous times, had the phone switched 3 times, and the problem still persists. Supposedly the issue has be escalated to engineering, and I have sent screen shots and diagnostics as requested. I was told this is NOT a wide spread problem, so unless people complain directly to AppleCare in droves, I don't suspect anything will be done. My apple representative (senior apple care troubleshooter) has not returned any of my phone calls (x3).

Apple is slipping.

It certainly is a wide spread problem indeed. I have same issues on all my iPhones, 7 in total to be specific. It started with iOS 11 beta, my friend sent a review after beta test experience, but never got response..

Lately feedback has been falling onto deaf ears.. I certainly do not want to switch back to Android after being with Apple for almost 8 years now..

Yes, I’ve been dealing with the same issue since downloading IOS11 and it persists even after downloading IOS 11.1. I reset my phone every time is happens, which is annoying since it happens multiple times a day.

This is consistant issue with me aleast multiple times a week. Restarting the phone or changing the display zoom are the only fixes that have worked. I took it in to Apple and they replaced my phone but it is now doing it to my new one. Has anyone seen this with the latest update iOS 11.1.1?

Spoke with Apple support person assigned to my case, which has been escalated about 2 weeks ago. Evidently they did not receive my screenshots or diagnostic, however engineering no longer needs this as it is now recognized as a problem. Reportedly, they are working on a fix.

I’m experiencing the same problem where on the iPhone X nothing appears on the lock screen (no clock, no date, no flashligh, no camera). This is an intermittent problem that occurs every 2 days or so. Only way around it is a reboot. Anyone else having same problem? I have updated my IOS to 11.1.2 and still having problem. I called 3 times to Apple and they say they’re aware of the proble.

I’ve been working with a senior tech person from Apple for awhile now. I’ve sent screen shots and diagnostics. I’ve been through 4 phones with this because they kept swapping them out. My kids don’t have the problem with their iPhone 8+’s. I’ve had it in two 7’s and two 8’s. I’m convinced there is no permanent fix. I’ve been told they are working in a fix, but I’m not holding my breath.

In my opinion, iOS 11 should never have been released. It is so clunky on every phone I’ve had it on. It seems they’ve put so much focus on developing the hardware for the X that everything else was not made a priority.

I agree 100%. I’m just hoping they fix it then I’ll do the widget thing again. But since this post goes all the way back to September i’m Not hopeful. Did you report the bug using the IOS beta feedback app? I think the more complaints they get the quicker the bug will be fixed.

Yes, I’ve provided feedback with every beta that I’ve tested since iOS 11 started after WWDC 17.

I’m not sure why a glaring bug like this is being overlooked at for this long.

I’ll keep posting on this thread until a fix is implemented providing updates and feedback.

I agree. This is a huge inconvenience. Thank goodness I have an Apple Watch, otherwise I wouldn't see text message notifications or the clock about 50% of the time. I also have to keep toggling back and forth between zoom/standard view to temporarily override the problem. That's a silly fix. Add this to all of the features that were advertised for iOS 11, yet are still not available (or came late), and I am disappointed. I expect more from Apple.

Hey everyone I think I have at least a temp fix until the developers fix this. Turn of ALL widgets and switch your lock screen to one of the Apple dynamic wallpapers. I did this and haven’t had a problem in 6 days.

The issue seems to be related to widgets. My recommendation is to enable one at a time to figure out which may be the problem. On my iPad Pro Siri app suggestions and News seem fine. I think the Discover CC widget caused me difficulties as since turning that off no problem. My iPhone X has never had a problem running weather, WSJ, Maps, and Stocks.