My iPhone 6 since upgrading can’t find GPS

I have an iPhone 6 and ever since upgrading to iOS 11, I can no longer use any mapping apps (Google Maps, Waze, or Apple Maps) as it says ‘No GPS trying moving outdoors’. It’s frustrating because I use the feature daily and now I can’t get it to function. I have numerous times reset both the Network Settings and the Location and Privacy Settings to no avail.

Posted on Oct 1, 2017 11:32 AM

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Posted on Oct 8, 2017 8:22 PM

If you check now, update 11.0.2 is available and since I updated to that, I have been able to use my GPS. This is after waiting 1 week for a Genius Bar appointment in my city and finding out that that update was released the night before my appointment. I’m just thankful it works. I use Waze daily!

102 replies

Jan 16, 2018 5:17 PM in response to nyi87

I have been having same problems. Done everything mentioned here to no avail. Also totally reset phone to factory settings. Went to Verizon store and they just said hardware can’t keep up with software upgrades and new phone is only answer. Iphone 6 is 3 years old. Had Iphones for a lot of years but going over to androids this time, i have had it.

Oct 17, 2017 5:43 PM in response to Jacquie8

I was told by a customer a support representative to post an individual comment like this one in the forum and to also submit an issue in the actual Apple Maps app because the more instances of a problem they see, the more likely it is that they will find a solution for it.


I was on chat with them for a LONG time trying to fix it, with no results.

Dec 16, 2017 2:33 PM in response to Jacquie8

My iphone 6 has exactly the same problem, I went to an Apple authorized repair store, they ran a diagnostic but everything pass, they did a hard reinstall the os, it work for once after that then GPSstop working again.


I downloaded an app which will show how many satellites you are connect to using gps, it keep showing none except that one time right after I re-install the ios. The other phone shows good connection to satellites.


IOS: 11.2.1

Feb 27, 2018 6:42 PM in response to Jacquie8

I also have this same issue since the update in late September or early October 2017. It was working completely fine before the IOS (ver.11) update then. It has been more than 4 months now and 2-3 new IOS update and the problem is still not fixed. Apple, are you guys not trying to fix this? Your costumer support said its a known issue.


GPS can not find my location constantly, when using a map app like google or yahoo map 98% of the time it doesn't update. Any app that requires GPS also can not function correctly. When I am home it thinks I am in the river 50 feet away. Again let me remind you it was working fine before I did the late September update.

May 5, 2018 6:41 PM in response to Gus

This doesn’t work. Standing on Coronado Beach, my phone isnt able to be located by gps. I downloaded an app that monitors my gps signal and can reset my gps as needed. It also shows me how many sattlites my phone can see. I can rearly see any sattlelites. There is something wrong with either the hardware or the software. Because the problem became apparent after an update to version 11, I am guessing it is software.

Oct 8, 2017 3:43 PM in response to Gus

Yeah, Gus, that does nothing. There is very obviously a problem with the firmware for iOS 11. Not a single app that uses GPS still functions properly. Google Maps, Apple Maps, Pokemon Go, etc., none of them have an idea of where the phone is. Everything worked perfectly fine with iOS 10, and the only thing that changed was the upgraded firmware. Apple needs to find the problem with the firmware and release ANOTHER update to fix the problem they created. Right now the easiest way to navigate with my iphone 6 is to get turn-by-turn directions from MapQuest like it is 2004.

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My iPhone 6 since upgrading can’t find GPS

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