iphone 8 poor/sensitive mic during call

I did factory reset and problem went away until I reinstalled my back up. I must have my back up because I can’t lose my text message history.

They keep giving me recycled useless suggestions to fix this problem, today they told me to wear a tinfoil hat.

I got my iPhone 8 about a week after they hit the streets. Same problem with the microphone & low volume on phone calls unless using the speakerphone.

Very unhappy with the performance of the phone in this regard. Too bad my iPhone 6 has a battery that only lasts a couple of hours off the charger or I would return the 8.

There are many of us with this problem. It’s nig the WiFi or router- it’s the phone itself. The microphone cuts out- unless you hold the phone perfectly still and shout it sounds muffled to person on other end. You can reset the phone, exchange it, bring it to Apple store, change settings etc and it’s no good. There are so many with this issue. A response from Apple acknowledging that indeed there is a problem and they are aware and working on a solution be it an update, new mic repair, recall, whatever. But it seems we are all being ignored or fed a line to reset the phone or check settings or call WiFi company. This problem occurs in just plain old talking on the phone. Which should be working! I bought a $1,049 256gb iPhone 8 Plus, I shouldn’t have to put earplugs on or use speakerphone as the only way to make calls that people can hear me. Apple please promise us a fix is in the works. Thank you.

I didn’t really find a fix.... as I mentioned, I swapped out the mic from an 8 running iOS 11.1.2 and that resolved it because the issue is underlying in the software/firmware. The only thing I can come up with is any iPhone 8 updated past 11.1.2, damages the mic. Im only seeing all these defective mics in iPhones running 11.1.2 or later. I am now using the X with 11.2.5 and solid. I feel it’s an “8” issue on

100% agree with you!!! My words exactly, well, i had a few more colorful words in my responses to Apple. They do know the issue exists as you mentioned. This is so becoming a waist of our precious time we all have been putting into this. I'm talking with Verizon and figuring out how i can fix my issue. If I can get a different brand of phone and continue with my phone plan i"m doing it. I need a phone and use it for work everyday. I cant believe we havent see a recall on these. Mine is my second Iphone 8 Plus. Love the features of the phone but there are some big time issues with some, that is driving me nuts! Delays and Mic issues and voicemails delayed and texts delayed. I'm up to date on software too. Not sure if there is going to be a FIX at all for any of us. Seriously!!!

post these links, tweet them, lets draw attention to this one issue:

https://discussions.apple.com/thread/7681421?start=150&tstart=0

https://discussions.apple.com/thread/7668964?start=435&tstart=0

https://forums.att.com/t5/Apple/Poor-call-quality-on-iphone-8/td-p/5287444/page/ 4

https://discussions.apple.com/thread/8102715?start=110&tstart=0

https://discussions.apple.com/thread/8166665?start=30&tstart=0

https://discussions.apple.com/thread/8148391?start=70&tstart=0

Yes, shockingly I have a £50 Vodafone own brand android which apart from the obvious athletic and battery life provides a far better av experience. I have to say that having purchased the iPhone 8 I never expected to have problems with echo and lmicrophone reception

I have done the latest update but still no better.

so far.....

1/ sent the phone for repair.

2/ contacted apple on twitter DM, they got someone to call me who heard the problem first hand.

3/ i was booked to the genius bar. They could see the problem and offered a new phone, which i wanted to test first. it had the same problems. i was advised to contact apple special support.

4/ back on twitter to Apple via DM

5/ new call from a specialist, he heard the problem too and reconnected me to a local (Sweden) apple specialist customer adviser. he performed some tests and has said he will get the engineers on to it in Sweden.

6/ i was contacted again by the specialist to perform some further tests that the engineers had asked.

i am now waiting for him to contact me again once he has reported the test results back to the engineers.

I must say that this specialist does really want to help and find the solution

i will report back once i hear from them again.

Update. I am going back to the Apple store for the 5th time this weekend over this problem. I'll likely be asking for my money back since its 6 weeks and 3 phones later. I did find a fix. Its completely ******** and Apple says its just a coincidence but it works every time. I either treat it like a Wi Controller and whip it down flat then back up when talking, or just lay it flat and stable while on speaker. This obviously is not a sustainable solution, but its gotten me through a few important business calls. Like Facebook and earthquakes, I'm right back in line when it seems everything is fixed again, but somehow I think some batch of the iPhone 8 really is flawed somehow and Apple just isn't admitting it. They are suggesting now the only commonality in my 3 phones was my data/icloud so somehow that must be the problem now:(

Mine has had the problem since day one as far as I can tell but how do any of us know how often it happens when we’re not on the other end?

My nearest Apple store has been shut for refurbishment but re-opens this weekend so I’ll try to book a Genius Bar for next week sometime and see where I get.

On the plus side after speaking to one of their straight forward and understanding guys last week he said that he’s in agreement with me that my phone sounds more likely to be a hardware issue than software, whether everyone else’s is the same remains to be seen.

Had a genius bar appointment this morning at the newly re-opened Bluewater store, the guy that dealt with me couldn't have been more helpful. He listened to everything I said from start to finish without once questioning anything and promptly agreed to swap the unit. Only problem is right now they don't have mine in stock so I'll have to wait a few days .

Hopefully this will sort things, I'll report back here once I've had it in use for a few days. Fingers crossed.

I FIGURED IT OUT! I'm on my 4th iPhone 8. Tried EVERYTHING you are all talking about including:

-Turning On voLTE, Turn Off volTE,

-Using Earbuds (which works ok especially if the phone is put flat),

-Treating it like a Wi controller (which also worked but only for 30 to 60 seconds then needed a reload),

-Replace Verizon SIM card,

-Restore Phone,

-Restart Phone,

-Repeat, etc!

My phone now works great after I accidentally dropped it and shattered the glass on the back. Its shattered but not falling off, its intact. It's like the uneven glass forced the microphone to stop canceling out my own voice. Now I'm not recommending that everyone go shatter the glass on the back of your phone, but for once my phone is working perfectly. Evil, Sad, head shake coming from me now. But after 2 months and 4 phones, it works perfectly. Discuss.

I’ve just been in to the Apple store and they’ve agreed to swap mine out for the second time, praying that this sorts it but not very hopeful.

The guy in there said that with the WWDC around the corner they will probably release a quite big update so maybe this is something else that could help.

I bought a 6s after my third iPhone 7 still suffered from the same problem. After learning that the 8 and X had the same issue, I decided to skip them and wait for this year‘s models. If the problem turns out to persist with those, I’ll probably try to get hold of another 6s as a spare. However, I desperately want to believe that Apple will finally have done something about it.

There are indications of both. Software could explain it, but also it is strange that speakerphone and earpods work if that was the case.

For me I have also noticed that the problem goes away in certain locations (ironically where the reception is worse) so that would indicate possible hardware issue.