You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 8 poor/sensitive mic during call

Just got a new iPhone 8 (updated to ios 11.0.2) upgraded from iPhone 6. When making a call if not talking directly into the mic the person on the other end cannot hear me (or my voice volume is drastically lower). This occurs when even slightly moving the phone away from my mouth or rotating the phone slightly up or down. My father has the same problem with his iPhone 8, even returned it and got a new one, same problem. Switching to speaker phone solves the problem. Also noting it does not happen all the time and a hard reset can fix it for a bit but then it goes back to the bad behavior.


Has anyone else experienced this?

iPhone 8, iOS 11.0.2

Posted on Oct 5, 2017 7:48 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2017 11:24 AM

EXACT same issue with my iPhone 8 Plus. It's not as though the mic CANNOT work, because when I switch to speaker phone, I can be a good distance away from the phone and people still hear me. But, when speaker phone is off, my mouth has to be RIGHT next to the speaker. Even the slightest tilt of the phone away from my face makes me unable to be heard, even when speaking loudly. Very frustrating!

403 replies

Jan 20, 2018 7:08 AM in response to Onebostonboy

Totally Agree!! Apple is going down hill if you ask me. There is a Huge issue with their products (iphones) and they deny it. Samsung is going to prosper like crazy. Just think, they were slowing all of our phones on purpose to get more revenue. Hmmmmm, pretty shady company policy if you ask me. Then they get caught and we have to fork out more money, What?? Yea ridiculous. Havent they heard of customer service and the word Recall. Take care of those who made you Billionaires. On a lighter note, What Color is Everyones Phones? All of my Wife's Phones have been White and and Rose Gold and has had Zero issues. All of mine have been Black, Silver or Gray and I have had issues big time. So just curious? Sounds like Apple has a Huge batch of bad phones, even when a replacement is made. Again this is getting so OLD Apple. Fix our problems, well your problems that we are dealing with ! We know you are reading these posts

Jan 20, 2018 6:19 PM in response to Apple falls far from old Apple

Yea right....!!! Apple needs to fix these phones. I'm not paying a dime for their crap production batch we all got are are getting. This is such a stinking joke!!!!!!!!!! 1,000.00 phone and it cant even do a simple call !! Who really cares that a stinking Emoji moves, whoopeee, i need a phone to act like a phone !!! APPLE FIX THESE PHONES OF OURS!!!!!

Jan 21, 2018 8:50 AM in response to KeithJ80

I have this same problem Apple tech agreed that I sound like I was in a tunnle and I was sitting still not moving full bars holding the phone like I have since my first iphone the iphone 3. Apple gave me a new phone still happens people everyday all day long say they can not hear me. My only work around is to use speaker phone. The microphone works great on Voicememos and other tests. I have tried turning off noise cancellation still same thing.

Jan 22, 2018 11:00 AM in response to jánfromtrebišov

Apple!!!!!!!!!!!!!!!! If you are listening, which i am sure you are! Fix our Phones! All of us on this forum are experiencing this stupid simple issue. Our phones can function as basic PHONES!!!!!!!!!!!!!!!!!!!! I dont want everyone around me hearing my call on speaker! I dont always have my head phones plugged in either. Fix the Problem. YES, there is a Big Problem!!!!!!!!!!!


Tried everything! and No solution

Jan 23, 2018 7:55 AM in response to Apple falls far from old Apple

Apple, Quit removing my posts! You all need to know what you are doing to all of us! Dishonest Apple gets caught Slowing down our Expensive Iphones!! Hmmm, great business model. Force us to upgrade, Apple got caught, oh then they make us Pay them 29.00 more $ to fix what they did!! Hahahah, makes sense. NOT! Fix these issues or we are all leaving your products. Apple isnt the only smart phone out there. Samsung is always the first to come out with new features then Apple copies them. I'm switching to Samsung!!!! Everyone i work with laughs that I'm still with Apple. Fix our current issues !

Jan 23, 2018 8:58 AM in response to Apple falls far from old Apple

Exactly, I dont get it...These phones are Super expensive and we cant even use them like a phone! Again, denial from Apple. They must have a ton of these phones on hand that are not working that they are giving to us as a bandage. Sure sounds like there really isnt a fix...........Frustrating that they are not standing by us and their products. My iphone 8 Plus still is acting up on a call. Love the features of the iphones but this is pushing me to consider switching....

Jan 23, 2018 9:40 AM in response to Apple falls far from old Apple

They gave me a new phone to try to fix. The tech on phone agreed with how I sounded, after a factory reset did not work they said to make an appointment at the genius bar where the tech there gave me a new phone. Problem is still happing but they are trying big time. Now we are testing turning off noise cancellation and revisted after using for a week or two. It might have fixed the problem, but only 3 days into my using with noise cancellation off. Thus far I have not yet had someone say I sound like I am in a tunnle.

Jan 23, 2018 9:44 AM in response to blongl

Yea, we already tried that one....Zero difference. We've tried everything on this forum and more and still not change. This is ridiculous how we are all trying to help each other, Apple needs to send out a software update for this particular problem to fix it. Nothing is working APPLE!!!!!!!!!!!!!!!!!!!! People keep saying, what , i cant hear you , what, oh i have a Brand New $1,000.00 phone and no one can hear me!!!!!!!!!!!!!!! Nice!! NOT!!! Samsung is looking better and better

Jan 25, 2018 8:31 AM in response to KTMRider2018

Having a Huge delay when trying to send a picture from my photo album via a text. My older iphones never had this issue. Apple is heading to the bottom of the barrel, i tell ya. Where is Steve Jobs when you need him. Apple fix these software issues! Our phones dont work! Nothing is helping. Oh, and now my Apple Watch wont pair with my new iphone 8 plus. it sure was before the latest and greatest software update. Apple get your act together!!!!! You are losing customers big time this year!

iphone 8 poor/sensitive mic during call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.