Bluetooth issues with iPhone X?

My Apple Watch and my Bose wireless headphones won't connect.

iPhone X, iOS 11.1

Posted on Nov 4, 2017 10:17 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2017 3:30 PM

Odds are your bluetooth device was connected to your previous phone. Here is what I did to correct this problem.


On your old phone, go to it's settings and go to bluetooth and disconnect the device or forget the device.

Consult the owners manual of the device you're trying to connect, or look it up on the internet to get the instructions for that device to pair with bluetooth.

Follow the instructions on how to pair that specific device. Some want you to have your iPhone X turned on and searching for bluetooth devices, and some do not, so follow that manufacturers directions as if it is a brand new device that has not been paired yet.


This worked for me, and all is good in my iPhone X world now.

324 replies

Dec 1, 2017 11:01 AM in response to marcvv

Agreed... it is a draconian process. But iCloud has made it a little easier on the passwords...


I had the same problem - T-Mobile had forwarded the Voicemail through their service. I changed it to a different voicemail carrier by dialing *004*<number># to forward to a voicemail. This works on T-Mobile, I don't know if that would work on Verizon.


I just googled and it looks like *73 resets call forwarding on Verizon - perhaps try that.

Dec 1, 2017 11:15 AM in response to Garry Paxinos

I've also done a full reset and setup as new, but issue remains. Even my Apple AirPods are not dropping the connection but sometimes the sound cracks. Never happened with my iPhone 6 Plus.


It's really frustrating that our new iPhone X that cost over 1000 USD can't handle normal Bluetooth connection and fully support Advanced Audio Distribution Profile (A2DP)


Today I visited our local Mazda dealer to see if Mazda knew anything, and they just confirmed that the customers that are complaining about bad sound/cracking sound/disconnecting is the iPhone users.

Dec 1, 2017 6:20 PM in response to marcvv

I have spent more time on this over the last two weeks than its worth. I have visited the "genius bar" twice, received a replacement phone, found out that Verizon set up my phone under a cell plan that was designed for an iphone 7, backed up all of my phones content on the cloud, and got confirmation of it from the phone, only to find out the next day once it was replaced by a new one, that all of my data was not backed up - all gone. The last step after Apple was sure they fixed the problem with getting me on the correct cell plan and that didn't work, I updated the firmware in my BMW 535 and it still doesn't work. I left Apply 5 years ago because of crap like this, I never had these kind of issues using a Samsung, and now that I have had the phone for more than 14 days I an stuck with it. I am SO ******!!

Dec 2, 2017 3:30 AM in response to lobsterghost1

i started my iphone x as a new phone since day 1.. and i also suffer from the bluetooth issues.. maybe it affects are lot more ppl but only a small percentage notices it. whenever my bluetooth connects to the car i'll get a notification on the screen on my mercedes so i know it's connecting and disconnecting non stop. other issues i have with the iphone x.. sometimes when the facial recognition doesn't work.. the passcode prompt comes up.. except my stupid number pad is shifted down for whatever reason? so the last row of digit i can't even press.. it'll work if i turn off the screen turn it back on again.. but sometimes it doesn't.. sorry when i'm paying $1500+ for a phone i can live with 1 or 2 small issue that quickly gets rectify.. but right now it doesn't even seem apple is even acknowledging the problem..

Dec 2, 2017 9:32 AM in response to alanjcook

Hi Alan,


Ok, so we are essentially at the same point. Just took me a while to get here :-) I first tried by restoring from backup and that ended up being a multi-week nightmare.


I have my Automatic OBD-II dongle attached now - that seems to work fine now that I used iTunes to reset and then setup as new.


Completely agreed on 'BTW 2' - would love to have Car Play... and better integration with the center-right display. I found a way to add car play - but it requires opening up the PCM - not to mention just taking out the PCM requires disassembly the center console and air vents. I may decide to do that at some point - definitely not till after the CPO Warranty expires... Its also sad that one can't just replace the PCM with an aftermarket device..


BTW 3 - the only items i wish I had is Car Play and Adaptive Cruise... and that Waze supported Car Play... but that is another thread... :-)

Dec 3, 2017 11:10 AM in response to stretto

I had a devil of a time getting bluetooth to sync with my SkullCandy wireless headphones, but finally succeeded. I have had no luck, however, getting the X to _consistently_ sync with my Subaru Forester. It will pair, but when I turn the car off and back on again, my X can't be found and I have to pair it with the Forester to get it to work again. I have a pal who has paid a bundle for a set of hearing aids that work with the X and the X will simply not recognize them. Clearly Apple dropped the ball on bluetooth implementation in the iPhone X.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bluetooth issues with iPhone X?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.