Bluetooth issues with iPhone X?

My Apple Watch and my Bose wireless headphones won't connect.

iPhone X, iOS 11.1

Posted on Nov 4, 2017 10:17 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2017 3:30 PM

Odds are your bluetooth device was connected to your previous phone. Here is what I did to correct this problem.


On your old phone, go to it's settings and go to bluetooth and disconnect the device or forget the device.

Consult the owners manual of the device you're trying to connect, or look it up on the internet to get the instructions for that device to pair with bluetooth.

Follow the instructions on how to pair that specific device. Some want you to have your iPhone X turned on and searching for bluetooth devices, and some do not, so follow that manufacturers directions as if it is a brand new device that has not been paired yet.


This worked for me, and all is good in my iPhone X world now.

324 replies

Dec 1, 2017 10:34 AM in response to Garry Paxinos

Same here!!


I had iphone 7 plus. No problem on that phone. New iphone X have disconnect and reconnect issue on my Porsche and BMW's.


Looks like the X has a bluetooth issue. Not sure if specific to our phones and we need replacement or if this is general software issue that is widespread. I see almost 600 people on this thread say they had the problem too

Dec 2, 2017 8:35 AM in response to Garry Paxinos

I am having same issue with my PCM. iPhone 6s connected flawlessly with excellent sound quality. iPhone X connects intermittently with heavy static. Plus people say I sound distant and underwater. Were you able to resolve issue with your PCM?


Additional info: Sound quality is excellent when I use AirPods. Connection and static issues only when using Bluetooth in the car.

Dec 11, 2017 2:05 PM in response to chrisx2mama

I’ve been having this same issue. I have a new iPhone X and any device I try to connect to via Bluetooth (that I have previously connected to) doesn’t even show as a detected device. This happens for EVERY device I had connected to on my old iPhone 6. I know my phone isn’t the problem as I can detect and connect to other devices that are new to my phone.


My wife bought a new iPhone 8 about a week after I got my X and she is having exactly the same issue - I’m assuming this a problem with the latest iOS update(s).


Apple support have no answer to this issue and I have now either spoken to them on the phone, emailed or done a ‘chat’ with them on multiple occasions for up to an hour at a time.


Not good.

Dec 13, 2017 1:06 PM in response to stretto

I'm having the same issue in my car (2014 Ford Fusion). It will play the audio through the phone for no reason but still show it connected by BT. I have to make a call just to get the audio playing back through the speakers. Never had any issues with older phones in the same car. Also had bluetooth audio issues with the same iPhone X in a rental car. I know who the culprit is.

Dec 13, 2017 8:06 PM in response to Jyw003

I’m having a similar issue. My 7 plus worked flawlessly. My X has several variations. If I restart my phone, my car and my Jabra connect and remain connected until I turn my Jabra off or leave my car. Once I break the connection, I don’t have problems reconnecting, but I do have problems maintaining connection. On my Jabra audio comes in extremely broken and quiet. It’ll also connect and disconnect until I restart again. My car is the same. I have come to the conclusion it is software related. Something is different between the 2 versions and/or hardware. When I have more time, I’ll restore my phone and see if that fixes it. I noticed this very quickly when I setup my phone 10 days ago. Several Apple Techs have claimed it has not been an issue. Today, I found this post which clearly shows a problem.

Jan 11, 2018 11:34 AM in response to kayg87

kayg87 wrote:


If you reset all from your new phone will it delete all apps, pics etc. that you just downloaded to the phone?

If you choose Reset Network Settings, it only deletes the settings for networks. It will not delete any other content, apps, messages, etc., from your phone.


If you choose Reset All Settings, it will reset settings, such as screen brightness, etc., back to factory default.


If you choose Erase All Content and Settings, that will wipe your phone back to the way the phone came out of the box. Don't do that for Bluetooth issues.

Mar 13, 2018 4:56 PM in response to meynieto

meynieto wrote:


my Bower&Wilkins P7 headphones used to auto connect with my iPhone 7, now, with my updated and more expensive iPhone X I can’t do this anymore and need to manually connect every time my headphones to my photo. Lame...

99.9% of these Bluetooth issues arise from devices which were previously paired with a device, and subsequently not properly paired with the new device. It could be that the previous device is nearby and your P7's are trying to connect to it. It could be that you didn't clear the memory on the P7 before you paired with your new phone. But it's usually (no offense) a user created issue.


You need to do some troubleshooting.


1. Is the old phone still in your possesion? If yes, have the old phone forget the P7

2. Did you factory reset the P7 before you paired it with your new phone?

3. Did you precisely follow the direction provided by B&W on pairing the headphones to your new phone?

4. If all else fails contact B&W and ask them for help.


I followed my advice to pair my Parot Zik 3.0, which were previously paired to my iPhone 6 and I've had no issues whatsoever connecting automatically to my iPhone X every time I turn them on.

May 30, 2018 12:48 AM in response to stretto

I got the same issue but with H800 HEADSET and it resolved after resetting the headset:

steps:

  1. Set the slider switch to the Bluetooth icon.
  2. Slide the track switch to "Next" and hold, and press and hold the "Volume up" button at the same time, until the link LED indicator blinks rapidly.
    NOTE: For initial Bluetooth setup, your headset will automatically be in pairing mode.
  3. Make sure Bluetooth is active on your device and then select "H800 Logitech Headset" in the Bluetooth devices list (see your Bluetooth device's documentation for more help).

Jul 24, 2018 4:39 AM in response to stretto

I am having same issues with my iPhone X and mind you this is my replacement phone (the first one had issues with Face ID ). I have terrible problems with Apple car play it keeps randomly connecting and disconnecting, same with my AirPods, dropping calls so annoying to the point that now I disable the Bluetooth when driving. First I thought it was a problem with my car. I took it to BMW dealership and have it serviced, they said they checked everything and everything is working fine. Then I tried to pair my wife’s iPhone 8 with the car and it worked perfectly, so I know it’s my phone. Now it drops AirPods on and off if not playing anything. I am to the point where I am considering switching to Samsung

Jul 25, 2018 1:32 AM in response to armen275

Have you taken it in to your local Apple Store for diagnosis? As it's an X, it's still under warranty.


Just because it's a replacement doesn't mean the replacement isn't faulty in some way; it unfortunately happens, it's just the luck of the draw as is the case with all consumer electronics, yes including Samsung.


Just one example:


Solved: Galaxy S8 Bluetooth Connection - Samsung Community - 91240

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bluetooth issues with iPhone X?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.