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Bluetooth issues with iPhone X?

My Apple Watch and my Bose wireless headphones won't connect.

iPhone X, iOS 11.1

Posted on Nov 4, 2017 10:17 PM

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Question marked as Top-ranking reply

Posted on Nov 8, 2017 8:29 AM

yes - I tried to re-pair all my devices. My phone is not discovering the devices. Just cycles. I can see it discovering other devices (none of mine)....I have powered it off several times as well to restart. Is there a setting I need to click that I am unaware of? I didnt have this problem with any other phone.

324 replies

Dec 16, 2017 6:16 AM in response to DjTaym

Hi

Someone else had a Bluetooth problem for 6 weeks they had be trying to connect to an older Bluetooth speaker.

This is what worked for him forgot the device you are trying to connect

Then try and pair again just leave them to pair for up to 10 minutes

After the first time they work right away.

I had this problem with my bose soundlink it took 10 minutes to pair

But it,s fine now.

Cheers

Brian 🇬-1F1E7;

Dec 16, 2017 9:59 AM in response to pfinegan

Are you one 11.2.1? If not update then go to Settings > General > Reset > Reset Network Settings, delete any pairings from your car and try again.

If that doesn't work check the Subaru site and see if there are any firmware updates for your head unit.

If it still doesn't work contact AppleCare and give them information regarding your car's head unit and the current firmware.

Dec 19, 2017 8:56 AM in response to stretto

I have the same issue. Car is a Subaru Outback 2012, factory radio with bluetooth. iPhone X with 11.2 OS. Music is working, but telephone calls doesn't. My Bose SoundLink Revolve Plus is the same. It drops the bluetooth connection when somebody calls me, then connects again for 10 seconds after a while.

I hope the problem will fixed with the next iOS update soon....

Dec 19, 2017 9:33 AM in response to bobbyfolk

bobbyfolk wrote:


I have the same issue. Car is a Subaru Outback 2012, factory radio with bluetooth. iPhone X with 11.2 OS. Music is working, but telephone calls doesn't. My Bose SoundLink Revolve Plus is the same. It drops the bluetooth connection when somebody calls me, then connects again for 10 seconds after a while.

I hope the problem will fixed with the next iOS update soon....

Don't sit and wait for some magical update, which may or may address your issues. Your phone is new. Contact Apple directly and let them know you're having issues. They can't fix what they don't know is not working. AND with all the cars and systems out there, it's not possible for Apple to build anything that is 100% going to work with everything made, especially systems that are now older, like a 2012 system. It might require a Subaru update as well.

Dec 20, 2017 6:27 AM in response to lobsterghost1

Of course I contacted Apple Support on the phone. Still no solution.


They recommended 2 ways to try:


1. Delete the bluetooth connection between the car and the phone, then reset all network settings. -> didn't work.

2. Restore the phone (after doing backup) and set up the blank phone with the cars bluetooth connection. -> didn't tried yet.


Anybody tried the solution 2 already?

Dec 20, 2017 10:23 AM in response to bobbyfolk

In my case, I have done a factory reset with the iPhone X, tested another iPhone X and even tested an iPhone 8...all with the same problem. Both iPhone 8 and iPhone X uses the same Bluetooth hardware from the manufacture Murata in Finland that supports version 5.0


Mazda Europe is now involved via the Swedish Mazda, so I hope that either Apple does a fix or Mazda.

For me, BT is essential, all streaming is via BT from Apple Music and Soundcloud, especially when you have nice BOSE speakers in the car.

Dec 20, 2017 11:25 AM in response to stretto

iPhone X WILL NOT PAIR with any Bluetooth device. I spent three hours on chat with Sr. Engineers today, followed all their instructions, deleted and restored the OS, restarted the phone, deleted all devices and tried to re-pair them, and still nothing connects. Apple, we need a fix for this NOW! I've had absolutely NO connection problems with my iPhone 6+. This is absolutely unacceptable.

Dec 20, 2017 11:29 AM in response to bobbyfolk

Tried them all. Even stood on my head and patted by stomach while singing "All I Want for Christmas is an iPhone that Works." NOTHING WORKS. Spent three hours on chat today, escalated to three different Apple senior engineers, did everything they asked (restart, reinstall software, delete all prior BT devices, wipe all network settings, etc. etc. etc.)

NOTHING WORKS. This is totally unacceptable for a phone that exceeds $1100 in price.

Dec 20, 2017 2:34 PM in response to LillyMacKenzie2

Lilly,

YOU are not alone. I had similar problems, jumped through all of the hoops, and nothing worked until an iOS update resolved most of my Bluetooth issues. The Bluetooth protocol in the iPhone X differs from previous model so Apple is still fixing problems as they encounter the various devices that do not work with it. I expect more iOS updates before it is fully sorted.


Replacing your phone might not work so set your expectations accordingly. (We are using Apple's publicly released bleeding edge technology which occasionally gets painful.)

Dec 20, 2017 3:12 PM in response to LadyBeryl

try going to control center, turn off blue tooth, then wait a few minuets and turn back on. If you are showing a connection and paring, in control center under the music setting if you are connected you will see a fan symbol in the upper right concer of the music section, select and you should see the different paths for the audio, select either your phone or the named radio. This worked for me with Waze and with maps. It allowed me to listen radio and receive phone calls and switch off to BT audio for phone and then switch back to the phone for Waze. However since the Bluetooth protocol for TomTom is different, tomtom did not switch back to iPhone after the call. Therefore it’s my believe that the issue lies with TomTom not the phone. It like selecting the audio output from the maps app directly.

Bluetooth issues with iPhone X?

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