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people cant hear me on calls on iphone x

I’ve had my iPhone X since release day, but over the calls I’ve made. I’ve had everyone say I sound very faint at times or they can’t hear me at all. Then I have to yell and all of a sudden they hear me yelling at them. Is this a software problem? Or should I go to the Apple store? Less than a week owning it is pretty disappointing when I have to go to the store for a check already...

Posted on Nov 6, 2017 1:10 AM

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Posted on Nov 12, 2017 9:59 AM

Same issue here- people report the audio to be very muffled and unclear. They’re unable to make out the words when I talk.

Interestingly when I put the call on speaker, the other person can hear me very clearly. Seems this might be an issue with the mouthpiece on these new phones?

254 replies

Dec 31, 2017 12:26 PM in response to Kieda2712

Same issue here- people report the audio to be very muffled and unclear. They’re unable to make out the words when I talk.

Interestingly when I put the call on speaker, the other person can hear me very clearly.

Have already had one replacement phone because of this issue and the camera stopped working correctly, looks like I may have to send this one back too.

Am going to try turning off the noise reduction mention in other posts to see if this will work.

Jan 2, 2018 9:34 AM in response to FletcherAldous

My iphone X has done exactly the same thing. What annoys me is that the multi billion pound company who make such an expensive phone forgot to make the **** thing effective with the use of covers. Why would you not place the microphone where the mouth is? duh!!


Anyway as soon as I remove the **** case ( Also from Apple Store ) everyone can hear me without issue! I have tried your method fletch which has improved the sound but is not as clear as when I remove the case. Looks like wireless headsets are the way to go!

Jan 2, 2018 2:08 PM in response to joannafromwigan

I found holding the folio case open 1/2” works. But your right they know there is a problem and they are keeping it quiet so their stock won’t fall. Plus the folio case is still being sold in their stores. I can’t believe this problem is effecting all iPhone 10’s ... there appears to be a bad batch that is being hidden from the consumers deliberately. We the consumer pay the price.

Jan 3, 2018 10:41 AM in response to FletcherAldous

THANK YOU! I was just on with Verizon for 20min struggling to figure out what the issue was. They kept telling me I must be covering up the speaker with my hand..they ran tests..etc. Thanks for taking the time to share what you learned. I called their tech department back and told them I have some very helpful info for future customers with the same issue. They should post your answer at the TOP of this page since it is - THE ACTUAL ANSWER!

Jan 11, 2018 12:45 AM in response to MaraEdlyn74

After 3 iPhones all x 256gb space grey, I can say that it has nothing to do with your carrier. This is an Apple ploy to shift the buck. I finally got a silver x 256gb and no problems at all. Apple tried to tell me it’s was a carrier issue, if that was that case how then does this latest exchange Iphone work. Return it and keep returning it until you get one that’s not faulty.

Jan 11, 2018 1:00 AM in response to Albut

For me, the problem was the case (iPhone X Leather Folio). If I take off the case from my iphone everybody can hear me perfect.

The thing is that when you open the case and turn back the front of it so you can talk, the back small mic thinks (for some physical reason) that my voice is a noise and tries to eliminate part of it.

In summary, Apple has design a case for iPhoneX that cost 100€ and that is NOT suitable (unless that you talk without pulling completely back the front of the case, which it is very uncomfortable). My first iPhone, so far.. is not the experience that it was supposed to be..

The thing that I don’t know is some of you , even not using this case, have also problems.. If so, situation would be much worst for all of you guys

Jan 11, 2018 10:49 AM in response to Gailannc

Is "they" Apple? My SIM card in the iPhone X is from my iPhone 6 which never had any audio issues. I still have it and will bring it to the Apple store tomorrow (Jan 11th) with my iPhone X to show them the difference in audio clarity and will share my discoveries here. This way we'll have two SIM cards (iPhone 6 and new one from iPhone X) as well as both phones to truly show a comparison in audio quality. Both phones will be caseless.

people cant hear me on calls on iphone x

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