people cant hear me on calls on iphone x

On second phone here.. and still the same issue... like i'm in a tunnel.. people can't hear me... very frustrating for such an expensive phone ... so disappointed.. i would have kept my 6S if it didn't break... awful 😟

I’m on my second phone and same thing happening on the that as well , I’m going to ask for a refund I think, but don’t know what phone to get as really like this one , why done Apple fix the problem 😡😡

Been there done that. Recording memos sound perfect. It's just intermittent crappy call quality for the person I'm talking to. Its not a network issue, because the same SIM in another phone works perfectly. It's either a hardware faulty or an iOS issue. Here's a video I made of the crappy quality iPhone X - Microphone Quality Following Apple Repair - YouTube

Just spent another hour on the phone to apple and they have agreed to send me a new phone - they will not entertain a refund as they cannot verify a fault. I'm planning on just selling the new phone and cutting my losses. No more iPhones for me.

Within 30 days they have to refund you. Between 30 days and 6 months, they have one chance to repair or replace. (If after 6 months you would need to prove the fault was there when new. ) If the repair or replacement is still faulty then they should refund. HOWEVER, they say they need to verify the fault after the repair - and the only way to do this is to take it to an apple store or third party store. All they do is do the audio test which proves the microphone/speakers, not a call test. The diagnostic test is not picking up this fault with the phone so they are refusing to do anything. They won't even acknowledge the video sample I sent them.

I have the same issue and i went to apple store without giving me solutions or fix it . They said to me do rest sitting which is kind of funny . I am too upset about apple after spending a lot of money in this phone. I should have read about the issues in iphone x .

Everyone I speak to on my iPhone X complains they either cannot hear me, or my voice is cutting in/out. Calls on speaker phone are crystal clear. I’m getting tired of yelling into my VERY expensive phone for people to hear me.

I seriously doubt that’s it’s a faulty batch. I purchased mine back in December, and the minute I walked out of AT&T, the problem occurred. I have tried everything mentioned above and nothing worked. I returned my phone and just received my new one last week, and guess what? The problem is still occurring. I really don’t know what else to do. Phone is too expensive to be faulty!!! 😡😡😡

I have had this problem since the day I purchased this phone. Apple has since replace the phone and I had an continue to have the same problem with the new phone from the first call I made. Apple has refused to do anything to rectify this situation. I have been a life long apple fan with a fair amount of disposable income to spend on their products. This has now ended my relationship with Apple. I will never buy another product from this company. A 1000 dollar phone and you can't even make a simple phone call, I find this unacceptable.

What kills me is apple has done everything they can to fix my phone and even replace it. It is obviously a flaw in the design of the phone, and they are basically telling me I am out of luck. Asked for my money back, of course they won't do that because they don't stand by their product. In my view apple just stole a thousand dollars from me. Tonight I ordered a Pixel 2 XL. I have to be able to make phone calls and this just cannot be accomplished with an iPhone X.

Struggled with this since launch day.. so grateful to have found this thread. People start saying ‘you’re fading, you’re fading, I can’t hear you’ (they sound fine, no issues receiving the audio). Then it gets to the point I’m shouting back at them, sometimes in the car on CarPlay. The frustration gets so overwhelming I just hang up and ring them back, which obviously solves the problem, but man, painful!

Apple silicone case.

Never covering the rear mic when it happens.

Standard use and CarPlay.

Once every few days.

I can assure you it is not a carrier problem. I have been working with Apple on this for some time. I have had two different iPhone X's on two different carriers and it is horrible. I can pop the SIM card in my Pixel 2XL and it is like I am on a land line. Without even telling people they ask, "did you get a new phone". This is a problem that Apple does not want to acknowledge. I have sent my diagnostic logs to Apple but they will not respond. I am trying to get a hold of them right now.

Then you have some general issue of what is going on in your particular situation.

I can guarantee you it is not a general case problem with the iPhone X or there would be tens of thousands of complaints here and elsewhere.

I myself have an iPhone X and have never experienced any such issues in calls up to two hours in length.

Regardless, since you are working with Apple Support, and we are just fellow users on this forum, there's nothing more that can be done here.

Have you seen that over 1300 people have responded to this forum with the same issue? Also, the caller does not experience any issues, everything sounds great on my end, it is the people on the other end that have the problem. And just because you aren't having any issues, doesn't mean that there couldn't be a problem with a sub-set of phones that were manufactured. In addition, there are numerous websites dedicated to this issue as well.

I realize some have had issues, but since Apple has sold over 40 million iPhone Xs as of January of 2018, were it common to all of them reports would be much more widespread.

I understand that it is frustrating, but at the same time if you are working with Apple Support, you have a better line on a "fix" than any of us do, which was my original point.

We're just fellow users here; you're the one working directly with Apple.

So I have spoken with Apple Support and their engineers have been able to look over my diagnostic logs. This issue is much more wide spread than people understand and Apple and their Engineers are aware of the issue. It seems it has something to do with the mic on the back camera and noise cancellation. Apple definitely has a problem. However, they are very reluctant to admit it. I can actually simulate the problem.