people cant hear me on calls on iphone x

I’ve had my iPhone X since release day, but over the calls I’ve made. I’ve had everyone say I sound very faint at times or they can’t hear me at all. Then I have to yell and all of a sudden they hear me yelling at them. Is this a software problem? Or should I go to the Apple store? Less than a week owning it is pretty disappointing when I have to go to the store for a check already...

Posted on Nov 6, 2017 1:10 AM

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Posted on Nov 19, 2017 8:30 AM

Have been meaning to post this for a while - the issue is not the phone. It’s the flip case. When you fold it back, it covers the rear mic and the phone thinks your voice is the background noise (hence trying to cancel it out).

I have tried calling without folding the cover and multiple people confirmed my voice was crisp.

254 replies

Nov 6, 2017 1:45 PM in response to Kieda2712

Hello Kieda2717,

Thank you for using Apple Support Communities!

I understand from your post that you cannot be heard clearly on your calls. Make sure all the film that came in the packaging has been removed as it can cover microphones which can cause issues like this. Also, make sure your case is not covering any of the microphones.

The following has some additional information which may be helpful in resolving this type of issue:

Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

Best Regards.

Nov 20, 2017 12:10 PM in response to fjarellano

Guys thanks me later!


Been having the same problem(tried all the above and spoke to apple)


The solution.... basically your wonderfully clever Iphone is cancelling out background noise trying to be helpful when it is really cancelling out your voice!!


If your go into settings...

generals

Asseability

Scroll down to noice and turn off noice cancellation!


Your new iPhone X should now work as a phone again!


Fletch

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people cant hear me on calls on iphone x

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