Thanks for this. Unfortunately I was so frustrated I returned the phone for refund so can’t try your solution. Is there anyone else this works for? I’ll contact Apple support and discuss this with them as I don’t want to have to purchase another iPhone x just to return it. The nearest store to me is 1.5 hours away. Thanks again.
Have been meaning to post this for a while - the issue is not the phone. It’s the flip case. When you fold it back, it covers the rear mic and the phone thinks your voice is the background noise (hence trying to cancel it out).
I have tried calling without folding the cover and multiple people confirmed my voice was crisp.
Thanks that’s help me make up my mind. Went to John Lewis today and viewed IPhone X and iPhone 8 Plus side by side. It must be my eyes because the 8 plus screen content was larger and clearer. Yes the phone is bigger but the screen is far clearer to me. So I’m giving up on the buggie x and going with the 8 plus. Thanks.
Thank you for that...it seemed to work for a day, then started doing the same thing again. I took it to the genius store and they told me nothing is wrong with the phone, but there definitely is something wrong. It acts like I have hit the mute button, but the mute is not highlighted. Today when it happened I went to speaker and that still did not work, so I hit mute then unmute and it began to work...so it appears that there may be something fautly with the mute button. However, my saying that won't mean anything because the "genius" at the apple store said nothing is wrong with it. This is very frustrating!
I will know in a week about my personal X.
About Won’t hear me at all, only one person complain sometimes and no other person.
So, I will let you know ASAP.
On my 7 Plus with Caseology case there was not any issue.
And as Caseology is a serious manufacturer I just mention it.
Not promotion for anyone.
just for helping people.
Also the
Space Grey out of the box was full of scratch and waited for two weeks for replacement under DOA policy.
I hope mine have no issue about hearing.
Please forgive me for for my broken English.
Same problem for me also. I thought there might be a flaw in my OtterBox case so I removed my case and I still have the same problem. Three calls yesterday had to be put on speaker phone so they could hear me. Major problem and needs to be addressed. i don't like having others hear my phone calls when I am in a store or restaurant. And from reading all these complaints Apple really needs to get on this. Too much money to spend and have a problem like this
I am having the same problem. People tell me that we are fine, and then all of a sudden I fade out and come back again. Sometimes I do not come back at all. This is a business phone so it is quite frustrating. I have the issue on Wi-Fi calling and regular calling. I have not experienced it as of yet on FaceTime Calls.
I have same issue since day one. I thought is just temporary or is not my problem of hearing and maybe the other phones have this issue. But then I have tried to call me on other phone and it was like nothing to hear from my phone! What is happening? I spent 2000$ for what? Even like a normal phone is not working? Come on Apple!
Apple too busy ripping it’s customers off by reducing performance of old phones to make us buy faulty ones like iPhone X. They’re a dishonest company **** bent on making money no matter how. They should compensate all apple owners who have had new batteries out in old iPhones.
It’s go nothing to do with your service provider. It’s an apple bug that they won’t own up to. Bit like sliwing down old phones forcing customers to buy a new one. Unscrupulous practices by a corrupt company.
We have to have some legal rights here!! I am on my 4 th i phone X Same problem as everyone else this is not right after spending almost 1500 on a cell phone and etc. I am going to check my rights when I get some time!
THANK YOU! I was just on with Verizon for 20min struggling to figure out what the issue was. They kept telling me I must be covering up the speaker with my hand..they ran tests..etc. Thanks for taking the time to share what you learned. I called their tech department back and told them I have some very helpful info for future customers with the same issue. They should post your answer at the TOP of this page since it is - THE ACTUAL ANSWER!
I’m havjng the same issue and my iPhone X is only 10 days old... will this phone have to be taken back to the store? What can I do? I do not appreciate forking our this much money only to regret not keeping my IPhone 5S
Is the replacement iPhone X still working? Mine has been doing the same thing and just started researching. Can’t tell from these posts if there is some bad hardware out there and it needs to be replaced or if there is other fix?
Is "they" Apple? My SIM card in the iPhone X is from my iPhone 6 which never had any audio issues. I still have it and will bring it to the Apple store tomorrow (Jan 11th) with my iPhone X to show them the difference in audio clarity and will share my discoveries here. This way we'll have two SIM cards (iPhone 6 and new one from iPhone X) as well as both phones to truly show a comparison in audio quality. Both phones will be caseless.
I have the same problems with Iphone x in Ukraine. I reset the phone and restore it as a new one. It did not help. I tried different sim cards but did not help. Disabling noise cancellation also did not help.My wife's iPhone 6s has a beautiful clear sound. I'm very upset about this problem. In our country there is no Apple Store and I can not return the phone.
I will be very grateful for any help.
people cant hear me on calls on iphone x