people cant hear me on calls on iphone x

I’ve had my iPhone X since release day, but over the calls I’ve made. I’ve had everyone say I sound very faint at times or they can’t hear me at all. Then I have to yell and all of a sudden they hear me yelling at them. Is this a software problem? Or should I go to the Apple store? Less than a week owning it is pretty disappointing when I have to go to the store for a check already...

Posted on Nov 6, 2017 1:10 AM

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Posted on Nov 19, 2017 8:30 AM

Have been meaning to post this for a while - the issue is not the phone. It’s the flip case. When you fold it back, it covers the rear mic and the phone thinks your voice is the background noise (hence trying to cancel it out).

I have tried calling without folding the cover and multiple people confirmed my voice was crisp.

254 replies

Dec 7, 2017 2:36 PM in response to deggie

Thank you for that...it seemed to work for a day, then started doing the same thing again. I took it to the genius store and they told me nothing is wrong with the phone, but there definitely is something wrong. It acts like I have hit the mute button, but the mute is not highlighted. Today when it happened I went to speaker and that still did not work, so I hit mute then unmute and it began to work...so it appears that there may be something fautly with the mute button. However, my saying that won't mean anything because the "genius" at the apple store said nothing is wrong with it. This is very frustrating!

Dec 10, 2017 7:03 AM in response to donfrombiloxi

I will know in a week about my personal X.

About Won’t hear me at all, only one person complain sometimes and no other person.

So, I will let you know ASAP.

On my 7 Plus with Caseology case there was not any issue.

And as Caseology is a serious manufacturer I just mention it.

Not promotion for anyone.

just for helping people.

Also the

Space Grey out of the box was full of scratch and waited for two weeks for replacement under DOA policy.

I hope mine have no issue about hearing.


Please forgive me for for my broken English.

Dec 11, 2017 6:07 AM in response to Kieda2712

Same problem for me also. I thought there might be a flaw in my OtterBox case so I removed my case and I still have the same problem. Three calls yesterday had to be put on speaker phone so they could hear me. Major problem and needs to be addressed. i don't like having others hear my phone calls when I am in a store or restaurant. And from reading all these complaints Apple really needs to get on this. Too much money to spend and have a problem like this

Jan 3, 2018 10:41 AM in response to FletcherAldous

THANK YOU! I was just on with Verizon for 20min struggling to figure out what the issue was. They kept telling me I must be covering up the speaker with my hand..they ran tests..etc. Thanks for taking the time to share what you learned. I called their tech department back and told them I have some very helpful info for future customers with the same issue. They should post your answer at the TOP of this page since it is - THE ACTUAL ANSWER!

Jan 11, 2018 10:49 AM in response to Gailannc

Is "they" Apple? My SIM card in the iPhone X is from my iPhone 6 which never had any audio issues. I still have it and will bring it to the Apple store tomorrow (Jan 11th) with my iPhone X to show them the difference in audio clarity and will share my discoveries here. This way we'll have two SIM cards (iPhone 6 and new one from iPhone X) as well as both phones to truly show a comparison in audio quality. Both phones will be caseless.

Jan 12, 2018 11:19 AM in response to Kieda2712

I have the same problems with Iphone x in Ukraine. I reset the phone and restore it as a new one. It did not help. I tried different sim cards but did not help. Disabling noise cancellation also did not help.My wife's iPhone 6s has a beautiful clear sound. I'm very upset about this problem. In our country there is no Apple Store and I can not return the phone.

I will be very grateful for any help.

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people cant hear me on calls on iphone x

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