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people cant hear me on calls on iphone x

I’ve had my iPhone X since release day, but over the calls I’ve made. I’ve had everyone say I sound very faint at times or they can’t hear me at all. Then I have to yell and all of a sudden they hear me yelling at them. Is this a software problem? Or should I go to the Apple store? Less than a week owning it is pretty disappointing when I have to go to the store for a check already...

Posted on Nov 6, 2017 1:10 AM

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Posted on Nov 12, 2017 9:59 AM

Same issue here- people report the audio to be very muffled and unclear. They’re unable to make out the words when I talk.

Interestingly when I put the call on speaker, the other person can hear me very clearly. Seems this might be an issue with the mouthpiece on these new phones?

254 replies

Aug 14, 2018 4:06 PM in response to gpond

Well I am on my fourth iPhone X regarding this issue. If apple will not acknowledge the issue I am going to make them keep sending me phones. Probably won't fix the issue but it will cost them. It is amazing that we as humans can build a phone with so many bells and whistles, but some where during the development process we lost sight of whether you can even place a phone call on the device. Amazing, a thousand dollar phone that you cannot call someone on, how does this happen?

Aug 15, 2018 5:11 AM in response to deggie

So if you take a look at the beginning of these threads, individuals can select I have this question as well. It is at almost 1700 just for this thread. There are other threads in the Apple communities that revolve around this issue as well. Not to mention, there are entire websites devoted to this issue that has been going on since the iPhone 7. Also, if you get far enough with Apple with your case they will admit that this is a known issue and there engineers are working on it. However, they would never admit that publicly. What I really don't understand is if you phone is working so well how did you end up in this discussion? In addition, this only happens if you are making a call from the handset, not using air-pods or using the speaker phone. How do you know your phone sounds great, maybe no one is telling you it sounds like crap.

Aug 15, 2018 6:02 AM in response to Drewbab

Yes, I'm sure that is it, all the people I am talking to are just too nice to tell me that.


And again not all 1700 posts here say they are having an issue and many are a series of posts by one person. And many stories on the Web are nothing but echoes of other stories.


I'm not familiar with your situation. I don't know where you are located. But there are many reasons that cell phones can have problems where the other side cannot hear you or it is garbled. And back in the analog days we even had static. And these predate the iPhone X.


I do know one person who had an issue as she had the folio case. She found if she held it where she didn't cover the ambience microphone on the back there was no issue. That may be a design issue between the two but it isn't a flaw affecting everyone.

Aug 15, 2018 6:15 AM in response to deggie

So once again as myself and others have reiterated in this thread, if your case gets far enough with Apple they will admit they have an issue, guess you missed that in my last statement. I have been able to replicate the exact issue with four different iPhone X's and one iPhone 7 that I had. In addition, I have tested this with AT&T and Verizon. Either carrier, I can pop my SIM card out of my iPhone X and put it in my Google Pixel 2 XL and people will ask me if I got a new phone, and I have no case on my iPhone, why would I even want to protect it?

Aug 15, 2018 6:28 AM in response to deggie

Correct, the iPhone 7 was when Apple introduced the microphone on the front camera. The noice cancellation technology that uses that microphone, will often cancel out the person talking on the phone. This is also why the person you mentioned with the folio case had problems. When working with Apple that is the first thing they will tell you to get rid of, even though it is an Apple product designed for the iPhone X.

Aug 19, 2018 7:41 PM in response to ugabar

LOL, who said I wasn't aware that some people mentioned having problems? Somewhere in one of these threads I even mentioned a friend with an iPhone X and a leather folio who learned she had to not cover the ambiance microphone in order for people to hear her. But I've not had the problem and many others I know with iPhones since the 7 haven't had it. So you are saying that executives at Apple know that every iPhone since the 7 has this issue? Really?

people cant hear me on calls on iphone x

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