Level 1

86 points

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

scranton756

Level 1

4 points

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

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231 replies

jihui88

Level 1

34 points

Jul 29, 2018 5:15 PM in response to docjonnt

Apple sent my issue to engineering department and said i will receive a response from them 24 hours, and yet it has been one week. When i contacted them through the phone they treated me like sh1t. I have been using ultra mobile which is under Tmobile for 4 years with diff versions of iPhones, the senior advisor said Ultra(T-mobile) do not support any versions of iPhones, period. And I have told them my sim worked on any other qualcomm model.

First issue within 10 years anong 15 iPhones and 3 ipads, thats how they took care of their customer.

Stanul

Level 1

4 points

Nov 19, 2017 2:03 AM in response to Ahsan Ul Haq

Same problem in Sydney with iPhone X on Vodafone.

Cut off calls and weak 4G on data dropping to 3G most of the time.

Before this I used Galaxy S8 and never had a problem

drunesta

Level 1

4 points

Nov 19, 2017 7:18 PM in response to Ahsan Ul Haq

Same disappointment with signal strength in Oregon, US.

Nov 20, 2017 3:26 AM in response to Monkey990

Same here. No issues on iPhone 7 Plus. Go to X, constant blank spots and dropped calls

Kwhitl01

Level 1

5 points

Nov 28, 2017 3:53 PM in response to Ahsan Ul Haq

I have had two different people to tell me they could not hear me. I work in a hospital and never had this problem with my IPhone 7 from inside the building. I reset my iPhone X . It didn’t help.

Racunio

Level 1

4 points

Dec 1, 2017 6:31 PM in response to Ahsan Ul Haq

Me too, very disappointed, can’t load my apps when on the road and no 4G at hone, big issue! I’m returning the phone

Dec 1, 2017 6:37 PM in response to Racunio

I did returned my phone, it is not worth what we paid for.

On Dec 1, 2017 8:32 PM, "Apple Support Communities Updates" <

Tom562

Level 1

8 points

Dec 3, 2017 8:43 PM in response to Littlelondonsb

Same here have really bad signal. Also lots of glitches. Not super impressed with this phone compared to the older models.

Bert5566

Level 1

4 points

Dec 10, 2017 3:38 PM in response to darlen2010

I’m having same issues and my iPhone 6s never had any problems. I hate this phone might go android they seem to have shut together.

Dec 11, 2017 10:18 AM in response to Droxask

Same over in Hampshire. Maybe we should set up a support group on Facebook to challenge Apple

Bert5566

Level 1

4 points

Dec 11, 2017 10:37 AM in response to Littlelondonsb

I total agree. When I talked to apple they didn’t even wanna try and fix it said it my carrier not my phone. Sure funny how it’s all across earth ppl are having problems.

Bert5566

Level 1

4 points

Dec 11, 2017 12:00 PM in response to DjTaym

I’ve tried all of that and still not working. I can only use WiFi right now. I hope new phone is better or I’m going to a different phone. Apple has gone down hill bad.

Droxask

Level 1

4 points

Dec 13, 2017 1:31 AM in response to Cspradlin

I have same issue with some apps

Like Wunderlist

Badrooh

Level 1

12 points

Dec 13, 2017 7:30 PM in response to Monkey990

Same problem , very dis

Dec 14, 2017 2:05 PM in response to Ahsan Ul Haq

I’m getting the same problem. Not h

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Iphone X weak signals