You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ahsan Ul Haq Author

Level 1

86 points

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

echo6romeo

Level 1

9 points

Posted on Nov 25, 2017 6:58 AM

Same issue here, extremely poor signal in Chicagoland area with the X. Previous models didn’t have this issue.

View in context

231 replies

jihui88

Level 1

34 points

Jul 29, 2018 5:15 PM in response to docjonnt

Apple sent my issue to engineering department and said i will receive a response from them 24 hours, and yet it has been one week. When i contacted them through the phone they treated me like sh1t. I have been using ultra mobile which is under Tmobile for 4 years with diff versions of iPhones, the senior advisor said Ultra(T-mobile) do not support any versions of iPhones, period. And I have told them my sim worked on any other qualcomm model.

First issue within 10 years anong 15 iPhones and 3 ipads, thats how they took care of their customer.

MF-FL

Level 1

9 points

Nov 16, 2017 3:17 PM in response to Ahsan Ul Haq

Same problem. Now have dead spots in my home the 7 never had. Big problem.

Nov 17, 2017 12:54 PM in response to Ahsan Ul Haq

Same here on telstra with new iPhone x . Signal strength dropped dramatically compared with iphone 7, now can only get 3g at home. No 4g signal at all.!!!! Calls drop all the time

zeroWang

Level 1

9 points

Nov 20, 2017 12:13 PM in response to Ahsan Ul Haq

Same in CT. My iphone 6 has full strength (4 bars) in home but iphone X has only 1 bar. Hope this is not a hardware issuse.

fyfyyv

Level 1

13 points

Jan 11, 2018 1:41 AM in response to rabinsk93

Hi!

To all of you guys: Please send a Feedback to Apple here:

https://www.apple.com/feedback/iphone.html

It gets to them.

Stanul

Level 1

4 points

Nov 19, 2017 2:03 AM in response to Ahsan Ul Haq

Same problem in Sydney with iPhone X on Vodafone.

Cut off calls and weak 4G on data dropping to 3G most of the time.

Before this I used Galaxy S8 and never had a problem

drunesta

Level 1

4 points

Nov 19, 2017 7:18 PM in response to Ahsan Ul Haq

Same disappointment with signal strength in Oregon, US.

Nov 20, 2017 3:26 AM in response to Monkey990

Same here. No issues on iPhone 7 Plus. Go to X, constant blank spots and dropped calls

Kwhitl01

Level 1

5 points

Nov 28, 2017 3:53 PM in response to Ahsan Ul Haq

I have had two different people to tell me they could not hear me. I work in a hospital and never had this problem with my IPhone 7 from inside the building. I reset my iPhone X . It didn’t help.

Nov 28, 2017 9:06 PM in response to dhorgas

I have the A1865 model and it's no better with the connectivity.. Think apple changed the algorithm for it in ios 11 😡😡😡😡😡

Nov 29, 2017 10:24 PM in response to showbear

I have the A1865 model and it's no better with connectivity I can tell you it performs subject par compared to my 7 plus model

DjTaym

Level 1

39 points

Dec 1, 2017 12:00 PM in response to Ahsan Ul Haq

It's important that you contact Apple Support and report these issues, so that they really look into this. iPhone X has Bluetooth connectivity issues and WiFi issues with 5 GHz band.