Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

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Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.


Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).


If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.


Good Luck

231 replies

Jan 14, 2018 8:58 AM in response to alanfromokehampton

Hmm. Strange. Im in a very marginal area but I swear for sure I’m supposed to have much better data than what I’ve been seeing. I will test again at work tomorrow which is 15 miles away from me. That’s the best way to test because I know exactly how every phone behaves. But I did test it before with almost no LTE and was loading everything perfect. Very strange.

Jan 15, 2018 3:04 AM in response to alanfromokehampton

Ok..... at work. Um. Something is definitely strange. I’m holding 4 bars of LTE and blasting through everything with zero lag. Netflix, YouTube, amazon movies.... the loading time doesn’t exist. I’ve never seen something blaze so fast before. I know the dead spots here and they no longer exist. I ran a speed test and was blown away by the results. Unfortunately this page won’t let me send a screenshot of speed test but I’m 137 on the down and 34 up!!!!!! How is that even possible when verizons max output is 7-10 mbps???? I’m hitting numbers high as my home network. So yeah, I guess you have to leave the area for a mile and BAM!!!! And also no lte drop either. I have a brand new replacement coming tomorrow but obviously there’s clearly nothing wrong with this. For now.

Jan 24, 2018 12:20 AM in response to Ahsan Ul Haq

I’m very very disppointed about iPhone X. I faced with “no service” after I went to low signal area. After I was out from there, my iphone still had no signal all the time. It worked well only after resetting the network. So I went to Apple authorized service provider and I got the new ones for 2 times But same problem still exist with my current iphone. I don‘t know that ’s because of intel chip or not. But another low cost phone have not this problem. I feel I waste my money for iphone X. Apple please solved this problem.

Feb 22, 2018 7:50 AM in response to showbear

Gosh, your story is sobering. Two Xs and a 6s, oof. I'm still going ahead with my plan to get a new X with the Qualcomm modem and probably change to Verizon as ATT had been demonstrably uninterested in improving cell reception in our California semi-rural area. I'm just hoping that with the better (?) modem and Apple waking up to their responsibility to make more reliable products and work on the software. Considering, though, selling this thing and getting a solid 7s. Ugh.

Feb 22, 2018 11:19 PM in response to Jamsoury

I ‘upgraded’ from a 6s (worked like a charm) to this X. Now I’m strongly considering to sell it and get ....? Is the 8 solid? 7? Which has a solid modem that works well with iOS at present? I’m at a loss what to do. Maybe just wait Apple out for a software fix. One of you guys said the Qualcomm modem is no better than the Intel. This has got to be a wider problem. Is it only being recognized by users with overall spotter cell service or ....?

Mar 5, 2018 11:52 AM in response to Loghazy

Same here. At the Bar of the Geniuses last week, reset to factory for a third time, told to see if problem resolved before a restore of my backup. Nope. Restored my most recent iCloud backup. Same. They offered me a new phone at appointment if all else fails but I'm questioning the utility of changing the phone. Wouldn't want to cause extra cost to Apple! 😉 I dream of having my old 6s back. Such a good phone, even though I really like the new interface of the X, screen, camera, etc.

Mar 10, 2018 6:32 AM in response to docjonnt

An Apple Genius Bar technician saved my stuff to iCloud (I don't use iCloud) and did a completely factory reset. Took a long while for everything to restore, and during that period I was replacing the SIM card as he advised and trying various trouble spots.


Nothing at all had changed. My TWO iPhone Xs (an A1905 and an A1865) continue to be unreliable cell phones and unreliable data phones, especially compared to my 6s Plus and my wife's 6.

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Iphone X weak signals

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