Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

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Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.


Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).


If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.


Good Luck

231 replies

Dec 11, 2017 11:00 AM in response to Littlelondonsb

Apple is sending me a replacement Iphone X which as soon as I receive it, I will return it. Too many problems. I use work at home and rely on the phone to do business. I look a little unprofessional when people cannot hear me or the phone drops regularly. In addition, I need a secure phone. I recently read wherein relatives, who in my opinion don't really look alike, open the phone with their face and can also use the apply pay.


I like the fingerprint id better. Unfortunately I sold my great performing Apple 6 plus. I have decided to buy an Apple 7Plus and wait it out until a better phone arrives. If I had not already bought the Apple watch, I would be considering Android devices.

Dec 18, 2017 8:31 PM in response to MF-FL

Just purchased the iPhoneX to replace my 7+ and regrettably the signal strength for cellular and WiFi is atrocious. In the same locations that I had full signal strength on cellular and WiFi with the 7 I now have 1/2 bars and does not even pick up the WiFi. Pretty disappointed to say the least. If this can’t be corrected it’s going back.

Jan 3, 2018 7:25 AM in response to showbear

That's good news! I'm working as well with the same procedure with the Bluetooth connection issues. I collected data (2.1 GB) and sent it to the senior support. All profiles can be found here: https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=ios


Please note that even if you have done all the sys diagnostics and save it to your PC/Mac, you'll still need a tick and an upload link from the senior support. As always...it's important that we all report these issues, and not only write here at the community.

Jan 3, 2018 3:22 PM in response to DjTaym

Kudos to everyone who is going through this painful process to help Apple recognize what they almost certainly already know. That the iPhoneX has substantial reception issues on both cellular and WiFi signals the difference between the 7 and X is huge. I just can’t justify spending anymore time on this. Hopefully this is not a hardware issue that will be fixed on newer devices going forward while we are left to accept our less than 20% reception as “normal”

Jan 8, 2018 5:31 AM in response to Ahsan Ul Haq

I am facing the same issue exactly. I was previously using iphone 6 and it was working perfectly fine, be it mobile data i.e. LTE or full signal strength. My new iphone X has no signal at all. I need to put it on airplane mode and remove from airplane mode each time i need to make a call. I am totally unable to receive any calls because of no signal. The mobile data is so poor that its on 3G constantly even though it should be on LTE. and 3G speed *****. Please help.

Jan 10, 2018 1:25 AM in response to Ahsan Ul Haq

I am in London and have replaced my old iPhone 6 with an iPhone X. Whilst I appear to have fairly good signal strength on 4G cellular (EE network) there is clearly an issue. Whilst some apps work most of the time on 4G there are other (more data hungry) apps don't. These same apps work fine on my old iPhone 6 (I have just switched the sim card to check) and also on my iPad but when I try on the new iPhone X the apps show that I am not connected to the internet. This has happened continuously (in all locations) ever since I have bought the new iPhone to the extent that I am having to use my iPad as a hotspot. To have patently reduced 4G connectivity on a newer (and very expensive) phone is ridiculous

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Iphone X weak signals

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