Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.


Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).


If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.


Good Luck

231 replies

Nov 29, 2017 4:18 PM in response to showbear

That is quite a threshold. As for the network connection, I cannot believe that they would even suggest that you should switch to 3G instead of LTE. (Obviously, I believe it, but as you, I would never accept it.) Let us know how the new phone performs. I will let you know if I am able to get my hands on the A1865. By the way, do you use a grandfathered data plan or do you have one of the new share plans?

Nov 30, 2017 12:27 PM in response to dhorgas

Re: performance of the newly-replaced iPhone X, I made a call from south Barrie (a busy city in Ontario that is likely thoroughly-covered with cell service). For the first minute the person I called was having trouble understanding me and he was breaking up until I moved about 800 meters west.


Doesn't look good, but I haven't yet tried calling from areas that I know were always reliable with the iPhone 6s Plus, areas where the X was regularly failing earlier this week.


Re: data plan, not sure what info you're looking for. We're with Rogers and have had the same plan for ages, two phones sharing 4Gb of data.

Nov 30, 2017 12:39 PM in response to Monkey990

If it's a software change, let's hope they change it back! I'm on my second iPhone X and after one day it too seems to be a weak performer as a cell phone.


Living in southern Ontario, for YEARS I've had only very rare trouble making reliable cell calls. I'd guess that I've had as much trouble with the iPhone X in less than two weeks as I've had with all other phones in years, including an iPhone 4, a 6, and a 6s Plus.


Something is wrong with the X, and if a software tweak can fix it let's hope Apple is seeing these complaints.

Dec 6, 2017 1:44 PM in response to Ahsan Ul Haq

I'm having the same problem with my signal in Tulsa, Oklahoma. Just purchased the iphone X and although it's very pretty, I can't hold a voice conversation while sitting in my home office due to the low signal. My new iphone X drops calls constantly or people tell me I'm "cutting out" to the extent that we just have to give up and text. I can't do my job with this thing so it's going to have to be fixed or sent back to apple. My previous phone (iphone 6s plus) worked fine while sitting in the same chair.

Dec 10, 2017 3:36 PM in response to Ahsan Ul Haq

I got my phone and from day 1 it’s never worked. The signal never got above 1 bar. When I put a cover on it I had no service. I’ve been fighting with apple and Verizon to get this fixed. Now a month later after they tired different setting my phone has no service at all now. I have a $1200 iPod basically. They decided after calling and fighting with them Verizon is sending me a new phone. I hope it gets better service but I have my doubts cause after talking to apple and they said they know they have a problem I asked how you gonna fix it. The lady just kinda blew me off. I truly believe they don’t know how to fix it. I’ve always loved apple but I’m thinking I might have to go to android. I think they have their **** together unlike apple.

Dec 10, 2017 5:54 PM in response to Bert5566

I had the same problem and returned the phone. I was told I needed to activate with the sim card they gave me. Makes no sense. Have not received new phone yet, but hope it may work better. If not I will buy an Iphone 6 as unfortunately I have an apple watch.


Be careful on the new Pixel phones. I understand that they also are having problems. I think they are shipping these new high end phones too soon or there are some serious quality control problems. I will never be an early adopter again.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone X weak signals

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.