You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2017 6:58 AM

Same issue here, extremely poor signal in Chicagoland area with the X. Previous models didn’t have this issue.

231 replies

Jan 26, 2018 6:19 AM in response to showbear

Indeed that’s what I have been saying in these posts from the beginning. It’s not network settings, SIM card, internal modems, OS. I am certainly not an electrical engineer but I would think if the phone signal strength for cellular and WiFi is inadequate in known high strength areas then it’s the **** receiving antenna in the device and good luck getting that acknowledged or fixed in devices already out there

Jan 27, 2018 4:18 PM in response to Ahsan Ul Haq

I have the same problem. My wife still has the iPhone 6 plus S. We can be standing side by side, person calling me says I am breaking up and cant hear me good, they call my wife, clear as a bell, this is an iphone X issue. Apple store replaced phone and it still does the same thing, terrible, how do I get a refund for almost 1500 dollars and go to something else, mfjdofmfhfmfkckcmfkfldjf,f

Jan 28, 2018 11:13 AM in response to scranton756

Yeah unfortunately, it’s so hard to tell. We have about 5 things to blame. Phone, iOS, antenna, cell towers, LTE bands.... but it does narrow it down a lot since I went back to my 8 and have the same issues. I’m the only one who hasn’t experienced call failure. My issue is LTE data is very very slow and weak on 150 mbps. I bought my iPhone 8 to work with me last week to test because I know it always worked perfectly, and noticed less signal than my X..... ran a speed test on the 8, 15-20 mbps.... strange. So long story short, they are both performing the same for me. Something happened from activating the X on my account. I never had a data problem before I got the X. Now all phones I tested are 80% slower. And also tried 6 new SIM cards. I’m completely lost. I can’t see the issue with the antenna because I can stay on the phone all day and never drop a call. And if there is an antenna issue, there’s no way I would get 150 mbps on a defective phone.

Feb 1, 2018 5:37 AM in response to Ahsan Ul Haq

I called Apple again and went through the same checks over and over ref to my weak signal while talking. This tech finally asked me to go into settings and take my phone off LTE for talk and data and which it to just data. The phone dropped out of LTE and went to 4G and my phone calls cleared up. Apparently iPhone X has a problem with LTE, so now I get to use my new phone but not at the speed it was designed to handle.

Feb 19, 2018 1:43 PM in response to Ahsan Ul Haq

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.


Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).


If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.


Good Luck

Feb 19, 2018 2:19 PM in response to scranton756

Interesting, as I have said in previous posts I have the Verizon 1865 and the signals for both cellular and in Home airport WiFi are substantially below what I was getting with my 7+. Doesn’t matter where I go the cell signal is always weaker than what I experienced in the same locations with the previous phone. I find myself in venues where people around me are all using their phones and I can not text, call or get data.

Feb 21, 2018 11:13 PM in response to Bobby644

I have had my iPhone X since December. It is the A1901 model. Four calls to Apple Support that it just doesn't search and connect to cell signal while driving. I have to repeatedly pull over and cycle through airplane mode to get it to connect in areas that never had a problem with my 6S and other prior models. Have restored as advised by Apple from iTunes with hard drive backup, restored again from iCloud backup, replaced SIM card at AT&T. All efforts did not help. Will demand a replacement.

Iphone X weak signals

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.