Same here no receptions on this phone so wish I have never got the X pulse I have to turn my phone off at least 4-5 times a day to get any service even with the WiFi at Home then works. They need to fix this or give us a new phone. Spent way to much money on this one and wife’s to have this poor of service.
So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.
Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).
If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.
Good Luck
Ditto. Why spend $1200 then be stick with 4- or even 3-G?
Apple support guy was straight with me, though. After replacing my iPhone X still didn’t help, he said leave a comment at apple.com/suggestions which i did. I do like all the other functions of this phone very much and am split what to do. Still considering selling it and buying a used 6s or 7.
Apple told me to get a new sim card from verizon and try that.
I have not been able to do that as yet.
IphoneX, dropped calls, people cannot hear me, worse voice performance than 7+
Apple store ran tests that passed
Reset network settings
etc.
I have the A18$5 model and have the exact same issues others are reporting here. My husband has signal on his 6s+ when I have none. Because I depend so heavily on my phone, I even switched networks (from ATT to Verizon), and had Apple replace the phone. Same problem. In desperation I went and got a galaxy S9 SS an experiment, and can make and receive calls from the Galaxy when my iPhone X is completely unable. It’s a maddening situation, because the iPhone X is so much better to use, if only it worked
I have had connectivity issue since first week i got my iPhone X. My iPhone screen shows full signal bar LTE, but unable to connect to the internet. Never had problem with previous generation of iphone. Been fighting back and forth and they always come up with excuses like my carrier, wait for next IOS update, restore to system settings... The only way to resolve this issue is by restarting my phone and next day it happens again. Customer service recomended me to record a video which i did, retail staff didn't want to see it and restored my phone to factory setting... again. I have been using Apple for 10 years and i won't ever again.
Same problem. Now have dead spots in my home the 7 never had. Big problem.
Same here on telstra with new iPhone x . Signal strength dropped dramatically compared with iphone 7, now can only get 3g at home. No 4g signal at all.!!!! Calls drop all the time
Same in CT. My iphone 6 has full strength (4 bars) in home but iphone X has only 1 bar. Hope this is not a hardware issuse.
Same issue here, extremely poor signal in Chicagoland area with the X. Previous models didn’t have this issue.
I have the A1865 model and it's no better with the connectivity.. Think apple changed the algorithm for it in ios 11 😡😡😡😡😡
I have the A1865 model and it's no better with connectivity I can tell you it performs subject par compared to my 7 plus model
True. And the funny fact is that this is the most expensive iPhone ever... I have LTE now when the phone is in my hand - I just have to put it in my pocket and get it out again to see 1 bar of 3G...
It’s important that we all report this if experienced. If you have the same issue, please open a support ticket with the Apple Support.
Att in Colorado. Just upgraded to X‘s from 6plus. Both new X have unusable service, glad I didn’t get rid of the 6’s yet. Returning now.
I understood your model had the Qualcomm chip compared to the 1901 intel . The Qualcomm being a true modem or something !!
Iphone X weak signals