Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

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Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.


Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).


If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.


Good Luck

231 replies

Nov 22, 2017 4:27 AM in response to Ahsan Ul Haq

Same problem. Poor signal during phone calls since upgrading from the 7plus to the iPhone X


Sick of people not hearing me (never had that before upgrading )


I’ve been with Apple 8 years and it looks like I will be returning the iPhone X for a refund.


Think there is some problems with this “new” phone. It’s got some problems. Think it has been rushed threw. And Apple will keep it quiet. But I’m going to video me taking the phone back to the Apple store


I’m returning mine within 14 days unfortunately and going back to the 7 Plus. Gutted and relived

Dec 1, 2017 11:02 AM in response to Ahsan Ul Haq

Same here. Had an iPhone 6+ and never had the issues with cellular connectivity that I am now. Bought the phone not under contract and got the Qualcomm modem according to my model. Doesn’t matter, it constantly drops calls or cuts out. Text messaging sometimes is not even worth messing with because they won’t send or take forever to be delivered. I paid way too much money for the latest and greatest iPhone that doesn’t even perform as well as older versions when it comes to cellular connectivity. Very frustrating and Apple needs to address this. I mean I am downtown in a major city and I have 1 bar and snail pace speeds on the internet or apps. Never had this problem before in the same location.

Jan 11, 2018 6:09 AM in response to rabinsk93

Thank you for the address I have submitted my concerns. I had already opened a Support ticket and that has been unsuccessful attempts at correcting the problem by resetting network connections on the device, rebooting, etc next was a total erase and reload of the phone which I knew would be an exercise in futility and a waste of my time. From reading about the same issues that others are having it’s clear they have a cellular and WiFi connectivity issue with the X that is not going to be fixed by erasing and reloading my data. It’s disappointing to say the least.

Jan 13, 2018 4:13 PM in response to showbear

Yes. I feel much better hearing about this ongoing issue on the X. Just got mine last week. Today was the first time going out with it. Using maps, LTE kept dropping out to 1X and 3G. Swapped out the SIM card from my 8, same thing. Full restore. Nothing. Called Verizon, exhausted all the troubleshooting. Took my 8 out for a spin around town, was weak but loaded YouTube and Netflix on 1 bar. Barely played but at least it launched on the 8.... put the sim back in the X... total snail. Safari, barely loaded google. I see a lot of us are affected. And my model number is the Quallcom 1865. Not the Intel 1901 which everyone keeps saying the 1801 Quallcom model is better? I don’t think so at all.

Jan 25, 2018 2:28 AM in response to scranton756

Unfortunately this has nothing to do with switching the internal modems or any of the other useless, time consuming procedures that tech support puts you through, none of it works nor will getting replacement iPhone Xs. You need to be in high signal strength areas for cellular or WiFi for it to be reliable if not expect completely unreliable service. It’s a “city” phone. I should have gone back to my 7+

Jan 28, 2018 11:13 AM in response to scranton756

Yeah unfortunately, it’s so hard to tell. We have about 5 things to blame. Phone, iOS, antenna, cell towers, LTE bands.... but it does narrow it down a lot since I went back to my 8 and have the same issues. I’m the only one who hasn’t experienced call failure. My issue is LTE data is very very slow and weak on 150 mbps. I bought my iPhone 8 to work with me last week to test because I know it always worked perfectly, and noticed less signal than my X..... ran a speed test on the 8, 15-20 mbps.... strange. So long story short, they are both performing the same for me. Something happened from activating the X on my account. I never had a data problem before I got the X. Now all phones I tested are 80% slower. And also tried 6 new SIM cards. I’m completely lost. I can’t see the issue with the antenna because I can stay on the phone all day and never drop a call. And if there is an antenna issue, there’s no way I would get 150 mbps on a defective phone.

Feb 19, 2018 2:19 PM in response to scranton756

Interesting, as I have said in previous posts I have the Verizon 1865 and the signals for both cellular and in Home airport WiFi are substantially below what I was getting with my 7+. Doesn’t matter where I go the cell signal is always weaker than what I experienced in the same locations with the previous phone. I find myself in venues where people around me are all using their phones and I can not text, call or get data.

Mar 10, 2018 7:28 AM in response to docjonnt

As I have said in previous posts all the tedious time consuming resets, and other shot in the dark solutions that tech support has you go through have zero effect other than wasting your time. You have a good point that you would think there would be a much bigger outcry from X users but without question there is something wrong with them and I suspect that if you are in areas that have full and strong coverage you may not notice a problem, but if you are in marginal areas it’s no comparison to the 6 or 7+ phones. That’s why I call it a “city” phone.

Mar 10, 2018 8:42 AM in response to Docgouin

As You put it , I live in an Marginal area ie ( Rural area ) . And my service coverage has been updated to cover for 4G .

So I suggest you have a word with your supplier . Because my phone now works a treat . Not so good indoors i'll admit , but wifi covers that.....!

I have the A1901 model .

I did have issues with 4G coverage , but as I said . All sorted now....

Mar 10, 2018 9:42 AM in response to alanfromokehampton

Yes, indeed, my usual use area is a rural, more marginal one, hilly. All long accepted by the denizens; we typically still get LTE, 2-4 bars in the good spots


The issue has been that this phone seems to stop searching for a signal when I'm on the move. Say I'm in a spot with no bars. I start driving and go into areas that have long-standing known 3-4 bars LTE. Even after an hour, the phone says no signal. I've got to switch off and on airplane mode to get it to search for a signal. I believe that this is an Apple "feature" to preserve the ever-deteriorating battery life. Sure, I can force it to search, but on a $1200 phone? Never happened before on any iPhone I've had.


Practically, driving and using CarPlay it's a menace. I believe Apple should build in an iOS cellular setting switch for "Rural Mode."

Jonathan

Mar 17, 2018 1:31 PM in response to docjonnt

Lates model i have is a iphone 7 and that has better reception and faster download speeds believe it or not. My wife has the 8 and she is with spring which is garbage service, but she gets more reliable service then my iphone x. Second my iphone 7 i’ve had for a year and didnt replace battery gave it to my 7 yr old. I did check signal strength and the iphone 7 wins. Hopefully this will

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Iphone X weak signals

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