Level 1

86 points

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

scranton756

Level 1

4 points

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

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231 replies

fyfyyv

Level 1

13 points

Dec 16, 2017 8:57 AM in response to Ahsan Ul Haq

Same here in Poland. A1901 model has a lot of problems and I want a replacement though it’s been a month since I bought it.

Dec 16, 2017 2:19 PM in response to fyfyyv

I’ve got the same friend . Really poor signal . What to do ?

Dec 16, 2017 6:01 PM in response to alanfromokehampton

That isn’t problem after all ! Not happy

Dec 16, 2017 6:45 PM in response to MarineGunz

I think I’ll be doing much the same . One minute 4 bars of signal then 2 now one and hasn’t moved since

fyfyyv

Level 1

13 points

Dec 17, 2017 5:09 AM in response to alanfromokehampton

But if I want to use my LTE because I have to work on my phone? It’s not a way out...

Dec 17, 2017 5:13 AM in response to fyfyyv

Yes I’m aware of that . But until your network carriers update their system, it lets you use your phone . I’ve been onto my network , they tell me this is a way of using your phone

Botrod

Level 1

4 points

Dec 17, 2017 5:37 AM in response to alanfromokehampton

I don’t understand how this can be carrier issues when everything worked fine on an iPhone 7 and other phones. Two devices side by side...7 works great and x *****

Dec 20, 2017 10:21 AM in response to Docgouin

Make sure u activate the SIM card that comes with the phone

Dec 20, 2017 6:34 PM in response to Sfsnapper

Will give it a try

Dec 20, 2017 6:51 PM in response to Ahsan Ul Haq

Same issue. Very disappointed with the weak 4G signal. Never had any issues with 6 or 7 Plus.

Was expecting a top performance phone with this price.

RFD

Level 1

9 points

Dec 28, 2017 10:10 AM in response to Ahsan Ul Haq

Having similar issue - swapped from iphone6+ this past week and my phone is both for personal and work use as I work from home - half the signal and call quality is less on the iPhoneX then the 6

Dec 29, 2017 9:19 AM in response to dhorgas

Keep us updated please 👍

Dec 29, 2017 9:38 AM in response to DjTaym

Already done. Had a diagnostics done. No problem. Have the A 1901 model.

fyfyyv

Level 1

13 points

Dec 29, 2017 9:44 AM in response to alanfromokehampton

Same with me

Dec 29, 2017 5:29 PM in response to Ahsan Ul Haq

No solutions here, only a bunch of “me too” replies. This seems like a recall worthy issue. Way more expensive hardware in order to get way worse connectivity. Need a response here Apple.

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Iphone X weak signals