iPhone X Ghost Touch

Having the same issue with my iPhone X, bought it 2 weeks ago. And now its screen behaves like crazy, like someone is touching it, but it's not. Very annoying... Have latest iOS 11.2.5 installed onboard. I'm very disappointed, did not find any software solutions in the Internet. Going to call my reseller and ask for guarantee.

Does anybody have any updates on own cases? Is there a quick fix that I can apply at home?

I called AT&T, they sent me to the Apple Store and they did diagnostics. Suggested I reset to factory and do a restore, which I did. Still no improvement. So I called AT&T again, they connected me with Apple Support. Again the said I should do a factory reset (but not a restore - they said an "old setting" was causing it). I resisted 4 times saying without all my apps and photos it's like a dead brick. Finally they agreed to do a cross ship and sent out a brand new iPhone X.

I've not had any problems since then. Wish you the best. Keep pushing back, insist on a new phone.

I recently have it too, got the phone for3 months. Recorded a video when it happens and it happens quite frequent. Will show this to apple support when i make an appointment. Im on latest firmware as well 11.2.5, prior to it, i had it also and thought upgrade to latest would fix but no

It is a super irritating and weird glitch! I ended up doing a hard reset, then erase with instal of backup, then erase and set up as new device (all through iCloud) then I think I did an erase and back up through iTunes (I think I was told by apple that it would take off any software that might cause the problem) and finally was in a city with an apple store... they exchanged it for a new one and I set it up from a back up and haven't had any problems since (about three weeks now). Was told if I start having issues again, then it was a software not hardware issue and should erase and set up as new :/

I wonder if there is a batch of iPhones with this as a hardware issue...

Hello,

Any help on the ghost finger. I bought mine last month and I just started experiencing this glitch just last week into this and I have done reset a lot of time, no changes. I started my phone as fresh no back up, so that can’t be the issue. I am in Nigeria so no refund policy here, please fix the issue apple.

seems its a major issue and even its not admitted by apple.

same issue here, went to apple store in Abu Dhabi UAE and after 3 hours waiting just to have a look into my iphone x , they said they will change the screen only (bought it on18/03).

im using iphone products since 2G but now im done.

This is so unacceptable !!! my friend has gotten my an iPhone X as a gift from dubai's apple store and after almost a week of usage i had this problem i first thought it was some software glitch or the screen protector did something wrong after taking the screen protector off and restoring the phone a couple times i'm now 100% sure it's their problem and the best part is i live in Damascus and i have no apple store or apple certified stores here 🙂 so basically i'm screwed i tried reaching apple support and they gave me some apple certified stores to check in Beirut i'm gonna go on a vacation some time soon there or i'll have someone deliver it there but i will be ****** if i'll let them fix it's my right to get a new (non-refurbished) device

such a shame i've been using iphone's since the iphone 4 and owned every single device since then (except the 5) and this now is making me lose faith in apple! 😟 they should have stores all around the world or at least a certified shop were users can check on their devices anywhere in the world

hi to all,my iphone x is behaving strangely,when i unlock the home screen to somehow all the application strarts popping up,thre is no control to close or shut them down similarly when i try to dial a number it just dont let me,i tried a solution on youtube and came to know that its not only me there are thousands other with no solution or cure .. is there any official statement by apple regarding this?please consider it if there is not,waiting for reply..... thanks

Got the new iPhone X at the beginning of February. Started ghost touching two weeks later. It was small at first, so phone was still useable. At the beginning of March I had my first Apple appointment and they ran diagnostics but didn't find anything. They recommended changing the screen protector. Didn't work. Had another appointment at the Sprint store and they gave me some papers and sent me to the Apple store to get my phone replaced. Went to the Apple store with papers in tow thinking they would just swap out the phone, but they wanted to run their own diagnostics again and wanted to make an appointment (this was 4/17). Made an appointment for the following week since I couldn't wait for a walk in appointment and since my phone was still useable. Went on vacation the following weekend (this past weekend), and my phone just completely deteriorated. Completely useless. I have to text from my Apple watch because the screen is constantly glitching and all I can do is answer phone calls. I don't open apps because it'll delete emails, create events in calendar, open Snapchat and open the snaps. The glitching is primarily at the top 1/4 - 1/2 of the screen. It won't even allow me to click those apps on the top two rows. Super annoyed because after 4-5 appointments with Apple I'm out $40 for a screen protector, been dealing with this for two months with a brand new phone, and was completely unable to take pictures on my vacation. I have my appointment this evening so we'll see what happens, but at this point I'm going to pretty much demand a replacement phone and a new screen protector.

This problem has made me crazy for 1 month. This is ridicoulous problem for 1000 $ costed device. To solve ghost touch I have cleaned my phone and adjusted all sensitivity settings but this did not help me. After call conversation with Apple Technical Support, they have adviced me to format my phone with İtunes. The key point is “Do not upload your backup when you format your phone.” However I need my backup for contacts,mails etc. So I have upload backup. The problem has not been solve yet. Then one night, I tried to solve this problem all nights for this month 😅, I have decided to delete all applications by manually. And then when I have deleted Whatsapp and uploaded again without backup, the problem was solved in 90%. I used 64 GB Iphone X and Ghost Touch problem stems from capacity fullness. I have occasionally Ghost Touch problem sometimes. But I do not know problem is about me or screen hardware. To be sure about solving this problem, I will delete all pictures and videos and inform you. My solution is effective and I hope it will solve your Ghost Touch also. Apple need to prepare more instructions about this issue because this is unacceptable error for users 😡.

Thanks 👋-1F3FB;

I have an iPhone X after reading through the problem I’m having it seems close to if not exactly what they’re calling ghost touch Buy iPhone will open up apps Close them scrolls to different pages and apps makes it unusable at times I’ve restarted it many times does not change I don’t know what to do. I have AppleCare I haven’t even had the phone a year yet .

I’ve had my iPhone X for about 2 months and already had 1 screen replaced because it was doing this. I have another appointment scheduled because it’s doing the same thing less than a month after the first replacement.

Had a service appointment at Apple and they ran their “diagnostics” and everything was fine they said. They did reset and that lasted all of 25 minutes. Ugh! Today my phone made three calls and then the screen went crazy again and i couldnt get out of them. Im over this expensive piece of junk!

Hello,

Its been three weeks since i bought iphone x from USA. I have ghost touch issue that makes me doubt apple’s quality. I am in india now, and i dont know where to get it fixed. Its really bad that lot of people are facing this issue.

I've been experiencing the same thing with my iPhone X purchased in March. Since mid May it has had 'ghost' touch problems with the centre line of the screen being touched without my finger on or near it, opening apps, swiping left to right and sometimes the screen shakes crazily from left to right. It's been to the local 'Genius' Bar twice already and sent to the UK for repair. Both times it came back with a note saying it was repaired OR they had done diagnostics and couldn't see any problem. But they hadn't replaced the screen.

I have countless videos (which I have uploaded to Apple Support) to prove that it is still happening. I've rebooted, erased, restored, sent diagnostic logs to Apple, downloaded latest iOS update - all to no avail. I've asked for a replacement phone but they have refused. It's now FOUR WEEKS since I first reported the glitch and I've dealt with three senior support managers and 2 repair stores. I've just been asked to send it back to Apple for repairs for the THIRD TIME. Have lost all faith in Apple products and just want a new phone at this stage.