Level 2

194 points

iPhone X Ghost Touch

Hello, Not sure if only mine iPhone X got this issue, which is ghost touch on my screen! When I browse either news page or Facebook. It always pop up ghost touch! Anyone here can advise? I got video to proof..

Posted on Dec 4, 2017 4:15 AM

Top-ranking reply

Carthief2

Level 1

4 points

Posted on Jan 16, 2018 9:46 PM

I went to my local Apple store, told them what happened. They took me right away with no appointment (next available appointment was a week later). They had me speak with a manager. Then, They brought someone from the back room. This was the person who would handle my repair. They offered a two tiered solution - calling it a “false touch” issue, they were going to replace the screen. And, if that didn’t work, they were going to give me a new phone.

They replaced the screen in about 45 minutes. It has worked fine ever since.

I recommend going to the store - capture the craziness on video if possible (I used someone else’s phone).

View in context

114 replies

Mar 9, 2018 11:42 PM in response to maurofromdeltona

Hello,

Any help on the ghost finger. I bought mine last month and I just started experiencing this glitch just last week into this and I have done reset a lot of time, no changes. I started my phone as fresh no back up, so that can’t be the issue. I am in Nigeria so no refund policy here, please fix the issue apple.

Apr 9, 2018 10:53 AM in response to meshalsari

This is so unacceptable !!! my friend has gotten my an iPhone X as a gift from dubai's apple store and after almost a week of usage i had this problem i first thought it was some software glitch or the screen protector did something wrong after taking the screen protector off and restoring the phone a couple times i'm now 100% sure it's their problem and the best part is i live in Damascus and i have no apple store or apple certified stores here 🙂 so basically i'm screwed i tried reaching apple support and they gave me some apple certified stores to check in Beirut i'm gonna go on a vacation some time soon there or i'll have someone deliver it there but i will be ****** if i'll let them fix it's my right to get a new (non-refurbished) device

such a shame i've been using iphone's since the iphone 4 and owned every single device since then (except the 5) and this now is making me lose faith in apple! 😟 they should have stores all around the world or at least a certified shop were users can check on their devices anywhere in the world

Ronbwlr

Level 1

8 points

May 8, 2018 2:37 AM in response to AppleX.

I have an iPhone X after reading through the problem I’m having it seems close to if not exactly what they’re calling ghost touch Buy iPhone will open up apps Close them scrolls to different pages and apps makes it unusable at times I’ve restarted it many times does not change I don’t know what to do. I have AppleCare I haven’t even had the phone a year yet .

sunsiya

Level 1

4 points

Jun 9, 2018 8:46 PM in response to AppleX.

Hello,

Its been three weeks since i bought iphone x from USA. I have ghost touch issue that makes me doubt apple’s quality. I am in india now, and i dont know where to get it fixed. Its really bad that lot of people are facing this issue.

E.bisc

Level 1

4 points

Jun 25, 2018 5:36 PM in response to AppleX.

I got my iPhone X about 4 months ago and it started for me about 2 weeks ago, it happens randomly. I’m not sure whether to go to ATT or the apple store, any suggestions would be great! I’ve read a few of these and some have said to do the hard reset and restore so I wasn’t sure if I should just do that?

Rhycar

Level 1

8 points

Jul 31, 2018 6:17 PM in response to rose_10

I'm sorry, but there was nothing in the link you posted that remotely sounds like the original problem. For those of us having the same problem as the OP, your link was really a waste of time, and I can't figure out at all why you posted it.

Sep 19, 2018 10:45 AM in response to AppleX.

I am also having this same issue. It now includes all the apps freezing and the phone will not allow me to restart. The first Apple response link was useless. What was the ultimate fix for the ghost screen? I am now on to the iOS 12 and the issue persists. my phone is less than 3 months old.

Oct 4, 2018 5:01 PM in response to Lawrence Finch

@Lawrence Finch, what do you mean "Apple will fix any phone you contact them about" ? That is not my experience at all. Many of Apple's suggested fixes, including the genius bar are at a cost to the owner. My iPhone X is having the same issue, not plugged in, no case, no screen saver. Obviously a problem with the hardware or software.

Feb 9, 2019 12:49 PM in response to MarkWHall

I get the same problem on my iPhone 6. I listen to YouTube vids as I fall asleep, but it starts skipping to random vids and clicking randomly. Once it called out 8 times to random contacts. So I switched to using my old iPhone 5 for listening to YouTube vids as I fall asleep. Same problem. Therefore: I discount that anything is wrong with the phone. The same problem suddenly emerging on 2 different phones makes no sense. Unless it is malware or a faulty Youtube app. I am at a loss. I figure getting a new iPhone won't solve this one.

Dec 13, 2017 5:35 AM in response to ToastGhost

I don’t know what’s going on. Also I don’t want to get my phone replaced with a refurbished one.

Dec 19, 2017 4:42 AM in response to AppleX.

Bought last night. Brought it home and has this problem. Phone totally unusable brand new. Terrible!

Dec 19, 2017 7:13 AM in response to Pamnainai

Dec 19, 2017 5:25 PM in response to AppleX.

Yeah, it would be nicer to get the serial number box along with the phone.

Dec 29, 2017 8:56 AM in response to rose_10

Do you have any other information? The links only refer to software issues and do not refer to the referenced problem of the ghost screen touch...

Jan 16, 2018 9:51 PM in response to Carthief2

I also captured the crazy ghost touch behavior on another iPhone just in case. It certainly provides irrefutable evidence that there is an issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone X Ghost Touch