iPhone X Excessive Data Usage

I have the same problem with my iPhone X. It pulls data while I am teaching. Last Monday, it pulled 1gig while I was at work. No open apps, never using phone while teaching. Verizon told me it’s an Apple data software issue. I was told to turn off cellular. THAT IS NOT A FIX!!!!!

The had to go on the Verizon Unlimited Data Plan to avoid overages on our two phones. The Verizon techs were absolutely no help and the store reps stated it was an Apple software issue, and wait for a patch. I couldn’t wait with data burning like a bonfire while I was on WiFi or not even using the phone.

I would be teaching and the data usage showed according to Verizon Tier 2 Tech that I was burning a gig a day like I was steaming a movie. Ridiculous problem that Apple needs to address.

I’m having this issue with an 8 and I’ve used more than 10 GB in a day, one day! And so now we are investigating what is going on, ‘Documents & Sync’ is what is using all of my data. I’ve basically erased everything off of my phone and I’m still having this issue. We’re going to see what happens...

This has something to do with iPhone X and App Store iTunes passive cellular usage. Mine pulled 15gb in 3 days and I never used it. I checked it against my iPhone 6 Plus which is turned on and it uses next to nothing.

I couldn't tell you as I haven't ever seen the problem.

Check which apps you have cellular data access enabled for, it could be one of those for whatever reason.

Most haven't seen this, but certainly some have, especially those on corporate networks whose Wi-Fi is VPNed and won't allow access to the sites apps need to get their data.

I just got the XS a couple of weeks ago and am having the same issue! I called Apple and they advices to turn various things off and make an appt. Wll I’ve turned everything possible off and the only thing which prevents the excessive data usage is having Cell Data off. Well that’s just ridiculous! I won’t be able to do anything outside of the house and off of WiFi without that on. I’ve been tracking things and have found for me it is all coming from System Services - parts of System Services that can’t be turned off - and it only seems to use this data when I unlock the phone - no other time. I have an appt set, but I see no point in going based on everyone else’s remarks about unhelpful appts. Seriously on the verge of leaving iPhone after having been a loyal iPhone user since its inception. Ugh.

Hi

Go to settings down to apps check apps that are using data turn data off

the apps you don't need to use your data just wifi

Go to i books download ios 11 user guide it.s Free.

Cheers

Brian 🇬-1F1E7;

Hi

Follow advice on my other post.

Go to i books download ios 11 user guide & iPhone X guide both are free.

Cheers

Brian 🇬-1F1E7;

I am having this same issue. I had an iPhone SE before the X and never went to my max data usage. I always had about a gig of data rollover to the next month. The past two months, I have gone near my max 2GB. Throughout most of the day, I'm near a WiFi connection so I don't use much cellular data.

I checked the breakdown of my usage on my carrier's site and it showed my phone using cellular data while on a WiFi connection. It showed my phone using 100MB of data at 4:45AM on day. I was certainly at home at that time and always connected to WiFi when I'm home. I tried calling Verizon today, but the hold time was too long so I figured I'd come here to find an answer. I'm going to reset my usage stats on the phone and see what happens as my plan resets tonight.

If this is a known issue, or "enhancement" with the iPhone X, it should be have advised of that beforehand. I wouldn't have bought it. There should be some off/on switch to those features whatever they may be. Looking back, I should have bought the iPhone 8 and saved some money. I like the device, but the price and now the money I'm paying on data overages is certainly not worth it to me. Just my two cents.

same here bud. always had cellular on and only used .5gb for whole month. I've used that in 2 days with the X. no change in habits. This is definitely an apple issue. not only did i dump a grand for a phone, but now i cant use it as it is intended. HATE APPLE NOW

I just realized I have the same issue. Got the X three weeks ago and I’m burning through cell data. Normally use .1 per month because I’m always on WiFi. Have used 1.8 in three weeks already, and at times I’m connected to WiFi AND in the middle of the night: 12AM, 3AM, 6AM, 9AM, 12PM, etc., day after day. WIFI assist has been off.

Hello- I am having the same issue. I have had my iPhone X for 18 days. My carrier swapped out the phone and gave me a new one. I got the X due to my 6 Plus battery no longer sustaining a charge beyond 20 minutes. Now I am almost over all my data from my carrier after 17 days. I am partnering with Apple regarding this issue. However, if this continues I may seek additional recourse as I had to replace my iPhone due to Apple messing up the batteries for us older iPhone users. Now I am the proud owner of a $1,000 paper weight as I cannot turn on the data without incurring additional charges and fees.

Feel your pain Jaye2802, and I do think this is an apple issue not carrier. But who knows. Just like the battery mess-up that apple finally admitted to, maybe eventually they will admit they did something to the cell data usage too. I wouldn't hold your breath though. Good luck.

Thats not the issue. Most people complaining already have all of that turned off. As do I. As an example, a simple safari search used 50MB of cell data for just 2 minutes. This is not normal. Something is wrong. Don't count on apple to fix this.