Iphone 8 plus microphone issues

I intend to replace this phone. My husband has an android. It is five years old and I don’t know about cheap but it sure was not $900 like this piece of junk! He has never had a problem. I was unlucky enough to get one of the 6S phones where the battery dropped like a stone . Apple phone finally admitted that was their problem and gave everyone the generous offer of batteries for $30 instead of 80. They should have been free but not with Apple. I made the mistake of getting this 8+. I purchased it from the Apple store on the upper East Side in Manhattan.

I took it upstairs with me and immediately was getting complaints from everyone that I called.

I I took it upstairs with me and immediately was getting complaints from everyone that I called.

I don’t want to give Apple $900 of my money so I intend to go after it through AmericAn Express to try and get a refund. I will send them samples of complaints from people on this group but of course Apple does not recognize this group as legitimate.

I have also saved the many, many emails I got from Apple concerning this problem and will do whatever it takes to get my money back.

I am very angry and I’m tired of throwing my money away to charlatans Like apple and will not back up their products.

Where have you seen reports of this issue on the web? I would really like to read some more Complaints. I want as much ammo as I can get when I go to AmericAn Express to try and get a refund. I know I won’t get one from Apple! I’m tired of continuing to exist with a crummy phone which Doesn’t work as well as a cheap flip phone.

I returned my phone. I am on my third phone. They keep replacing them and making you Jump through all kinds of hoops in trying to resolve the issue.

Never happens.

I tried to get my money back but they would not give it to me. Just keep replacing my phone and making me go through all the required steps to setting it up as a new phone, bringing it back to factory settings, everything you can imagine including Hours worth of testing.

Finally replacing my Sim card from Verizon and having them switch a few settings resolve the issue for a short while but now I am having the problem again.

It’s intermittent right now but it is happening again and my phone is now dropping calls all over the place.

I will just go to AmericAn Express and try and get my money back that way. I have saved all the communications from Apple and of course I will use some of the complaints from this site. Apple of course does not recognize this site as legitimate.

Apple does monitor as they treatened me due in part to ranting they should be class action sued. They do not recognize this Mic fault and how do you argue w/thrm? They are bullies. My phone has same issues. Stop accepting their refurbished phones. Stop SIM card replacement. Does not work. I am convinced its a Mic supplier and apple does not want trn million phones back to replace.

Looking at other brands now. Apple has lost me as a consumer and ripped me off w/100 songs they wont replace. I have been in your shoes and done. Abdroid is no better. Vertue offers the best but at $2500. Fir a phone? Blackberry may earn my business and just keep this apple for music and stop using it as primary phone. Shame on Apple for not addressing!

I have replaced the SIM card in my new iPhone 8, purchased a booster from Verizon and replaced first iPhone 8 w another in an attempt to fix my problem w people having problems hearing me.

Nothing has fixed my problems. If u r right I need to find a new phone. Crap! What a waste of time!

I’d suggest that you do a simple test using your iPhone 7/8/X and an older iPhone (6 or before). Ensure that “Phone Noise Cancelling” is switched off, under the Accesdibility section of settings.

1. Play any sound from a device with a speaker (constant source of sound).

2. Make an iPhone call from the older iPhone to the newer iPhone (or any phone that allows you to hear the quality of the call) and mute the receiving phone so there no sound feedback.

3. Move the iPhone along the front of the speaker playing the sound and to either side to see how much the bottom mic is picking up.

4. Repeat steps 2 and 3 using the newer iPhone to compare the sound quality.

To my surprise, my brand new iPhone 8 Plus only picked up clear sound when the bottom mic was directly in front of the physical speaker and a muffled sound when to either side.

My iPhone 6 Plus, also running the latest IOS V11 picked up the sound from the speaker and from either side and when further away.

Conclusion that was accepted by Apple Support Chat engineer, was that the bottom mic was too condensed and not picking up the sound from the near surrounding and needed to be taken in for a repair.

He could not explain the difference between the phone as Apple has not issued any technical info to confirm any changes to the bottom mic spec.

Interestingly, testing the mic with audio notepad and other VOIP services such as WhatsApp and Viber don’t exhibit the same problem. I haven’t confirmed with them which speakers they are using.

Tony

My wife had the same issue of in and out sounds or hard to understand with her new iPhone 8 plus. I'm not an apple tech but the iPhone has multiple mics and what we found under settings, general ,accessibility was if we turned off " phone noise cancellation " that fixed our issue almost immediately .

I hope this reply reaches everyone out there who is having problems with the 8+.

My phone worked well for several weeks after I replace the Sim card and Verizon switched to Data only in LTE.

All of a sudden is acting up again. People can hear me. My voice is breaking up and now I am having trouble hearing other people!

I am so disgusted and dealing with inconsistencies of this phone.

I know it will be a chore trying to get my money back but hopefully I can do this through AmericAn Express. I will have to provide much documentation but I have been saving everything.

I really hope that everyone experiencing problems with this phone can get their situation under control. Things used to be so simple!

Been having similar problems. Unless phone is right up to my mouth people say sound is muffled and can barely hear me. Same thing happening when I’m using speaker. I’m not happy. Never had this problem with any other phone.

I hate this phone so much! It is the bane of my existence! I am about to contact Apple once again because my third 8+ phone it’s not only having the microphone issue but now I am having terrible connections and can’t hear other people and calls are being dropped right and left. I thought I had the issue solved but was only

Have had a little relief. One person suggested going into settings and eliminate the “Background Noise Reduction” and it has improved slightly. Instead of 99% of all callers saying they cannot hear me, muffled, in/out voice they all hear me in a muffled state. If I speak slowly... they can hear a little better. However, when my iPods are in use, 100% of all callers indicate they hear me well. Go figure.

The new message of the day is, try and shut off the background noise reduction and wager to say it will help. Now, do not celebrate and pop the champaign cork yet...

Lastly, was in Apple store this past week and understand that a newer series is going to be introduced and that it will have a different mic setting. I will dump this 8+ so fast it is not funny but have purchased a new blackberry design phone for overseas calls from verizon. I could not trust my 8+ anymore on important business calls. Good luck.

I hate this phone so much! It is the bane of my existence! I am about to contact Apple once again because my third 8+ phone it’s not only having the microphone issue but now I am having terrible connections and can’t hear other people and calls are being dropped right and left. I thought I had the issue solved but was only temporary. Right now I am using an iPad mini to reply to this message and I’m having trouble typing on it. I also have this lousy two factor authentication thing which I’ve got to get rid of on my iPads. Apple is getting way too complicated for me

I intended to supply to go out to everyone with the 8+ microphone issue.

I recently got in touch with a senior representative.

Since there was no checks for my phone and it reverted to the same miserable piece of crap that I spent $900 for I decided to stop the payment on the phone through AmericAn Express.

I decided to plead my case one more time and I finally got a sensible person.

I mentioned that I had earlier requested that I trade up to the 10.

This person obviously heard or couldn’t hear me properly and read through all my case histories.

Hopefully I will be trading this worthless piece of junk in for what I hope will be something that behaves like a phone.

It is either that or they can get the phone back when I give It to them after I stop paying for it. That includes the case for which I have no use for what good is a case for the 8+.

I understand that there are people who are happy with this particular phone. This probably has to do with the fact that certain components for this faulty microphone in many of these phones are probably being manufactured by One particular company.

I personally know people who have had a microphone issue with the 8+ have moved up to the 10.

I only hope that I can end this nightmare As soon as possible.

I have just had my I phone 8 plus replaced due to the bottom mic issue. This looks like a very common fault reading messages. Took it to the shop, ran a test and bottom right mic was not working.. I have only got 3 months left on my gtee, if this happens again I will use the for sale of goods act not fit for purpose. Clearly there is a manufacturing fault due to the number of people with this.

I did a few things that seems to have helped quite a bit. I set LTE to data only and disabled the background noise filter as others have suggested. I don't have anyone complaining now when I'm on speaker or not. I'm suspecting that the LTE thing is the culprit and not necessarily the microphone. The reason is that all other applications not making calls were able to hear just fine. I also downloaded a spectacular app called Lirum info. There is a lite version for free but you need to pay the 2.99 for the full version to test your microphones. Its a very complete diagnostic app that gives you access to nearly everything on the phone and full diagnostics. The tech at the genius bar was even a bit amazed when I brought my old Ip 6 plus in for a new battery! Anyhow I'm not trying to sell the app, but I tested all the microphones using it. They are all functioning perfectly. So, I know that disabling the LTE for calls was most likely what was causing the problem. At least in my case. I'm not sure what the LTE on calls does, but disabling it did nothing that I can detect to call quality or performance. But it did seem to fix the muffled mic issue for me. Apple needs to look at this.