You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

BravoMike09 Author

Level 1

30 points

Ford Sync 3 USB connection broken with IOS 11.2.5

After updating IOS to 11.2.5 usb connection to Ford Sync 3 no longer works with native Sync 3 OS running.

With the Ford Sync 3 system audio and maps can be either Apple Carplay or the Ford Navigation and Music program. If one is to run the native Ford Music and Navigation program Apple Carplay must be disabled.

The problem is after updating IOS, the USB connection for the Ford Sync 3 music app no longer functions and even blocks the ability to use the Bluetooth connection to the iPhone on the same app. Siri is down at this point also. One must disconnect the USB connector to allow the use of bluetooth to connect to the iPhone for the Sync 3 music app. After the bluetooth connection is established, the USB connector can be reattached to charge the iPhone and use Siri. Also, the button to select USB for a music sources reappears on the Sync 3 Music Source page, but if you select it, it locks out the iphone again in both USB and bluetooth. Then you have to disconnect the USB connector again so you can select Bluetooth again.

This problem was replicated in two different Ford vehicles with the Sync 3 system.

If Apple carplay is enabled that system works fine.

Prior to IOS update to 11.2.5 everything worked fine.

iPhone X, iOS 11.2.5, Ford Sync 3

Posted on Jan 25, 2018 11:05 PM

Similar questions

62 replies

Feb 6, 2018 2:55 PM in response to panchososa694

Same issue, C-max 2016. Hey Apple, I’m sure you find it hard to believe but I find Sync 3 better than Car Play. How about un-breaking my $800 phone?

Feb 6, 2018 5:07 PM in response to BravoMike09

There are ways to back the iPhone down to 11.2.2. I won't suggest you do this, or tell you how, but Google is your friend.

ethanirv

Level 1

4 points

Feb 8, 2018 2:07 PM in response to mgemma

So there is an issue with metadata! Is this just with the iPhone x or all models? Does the 11.3 update fix the problem and if not is there anything I can do to fix it?

mgemma

Level 1

4 points

Feb 8, 2018 2:13 PM in response to ethanirv

It’s the OS not the hardware.

11.3 will solve the problem. 11.3 Beta 2 released today.

Sent from my iPhone

TOWjr

Level 1

5 points

Feb 9, 2018 3:20 PM in response to BravoMike09

Any fix would be great.

JohninCA

Level 1

4 points

Feb 12, 2018 7:02 AM in response to BravoMike09

Yep 11.3 beta seems to fix it.

Feb 12, 2018 10:50 AM in response to JohninCA

Until Apple rolls in the fixes that went into 11.2.5 into one of the next 11.3 betas!

Feb 15, 2018 2:49 PM in response to BravoMike09

That's true - i had the same issue. installed ios 11.3 public beta 2 and i have apps back, even ford+alexa and sygik(that's *****) - looking forward for promissed waze integration

Feb 19, 2018 5:58 PM in response to pupk

I concur, the issue happens on Sync 3, version 2.2,

2016 focus RS.

Beta 11.3 does fix the problem, and seems reasonably stable. Sad that Apple deployed such an obvious flaw in 11.2.5.

Feb 20, 2018 7:40 AM in response to BravoMike09

I too have had this exact issue on my 2017 Superduty with Sync 3 since updating to iOS 11.2.5. However I can confirm that by updating to the recently released iOS 11.2.6 the problem has been solved.