Safari has become very slow, lagging and not loading pages

Question

Level 1

26 points

Safari has become very slow, lagging and not loading pages

In the past couple of months I've found Safari incredibly slow, either not loading or hanging on pages etc, and its getting worse. Mostly its a question of the blue line at the top just stopping a quarter or halfway in; occasionally the grey screen comes up to say it couldn't connect to the server. It seems to happen most on facebook but now it's happening almost every time I use my machine. If I reload the page a few times this often works so it appears to be a constant but temporary problem. I've tried other browsers but they seem to have the same issue. My internet speed tests show excellent speeds are available and the problem is the same whether I'm connected via ethernet or WiFi (same issue happens with my desktop Mac as well as my laptop). I've deleted cookies, emptied caches, even changed the DNS server and renewed the DCHP lease. etc. You can probably tell I have a limited understanding of such things so I'm at a loss what to do. Is it something to do with me not having enough memory on my Mac?

IMAC (RETINA 5K, 27-INCH, LATE 2015), macOS High Sierra (10.13.2)

Posted on Jan 27, 2018 8:17 AM

Reply

Answer 1

Best reply

macjack

Level 10

111,168 points

Jan 27, 2018 8:23 AM in response to cb_croydon

It has nothing to do with memory.

Force Quit Safari ( command + option + esc keys). Then restart Safari holding the Shift key.

Turn off Safari extensions in Safari > Preferences > Extensions > un-checkmark all extensions.

Empty Caches. You can either choose Safari menu > Clear History Or, if you do not want to remove History go to Safari menu > Preferences > Advanced and check the “Show Develop Menu” in Menubar. Then, on that menu > “Empty Caches”.

See these Apple Support Topics for detailed advice:

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

If Safari doesn't load a page or webpage items are missing - Apple Support

Safari for Mac: If Safari can’t open a website

Reply

Answer 2

cb_croydon Author

Level 1

26 points

Jan 27, 2018 8:38 AM in response to macjack

Hi, thanks for the response - I have done all these things and although re-starting always improves it for a time, it always begins to slow down again shortly afterwards. I've looked at those other links and beyond (which is where I got the advice re: DNS etc) and no luck either. I've just seen a site where they've advised deleting everything to do with Chrome so I've just tried that and restarted - so far, so good. If it solves anything I'll let you know.

Reply

Answer 3

cb_croydon Author

Level 1

26 points

Mar 3, 2018 1:08 AM in response to Eric Root

OK, can't update the normal way apparently as I have a fusion drive (?)

The instructions to do so look a little scary to someone as technically challenged as me - but I'm guessing they're worth

doing? Any advice before I start??

Reply

Answer 4

Eric Root

Level 10

684,011 points

Jan 27, 2018 8:41 AM in response to cb_croydon

Some other suggestions If the above doesn't work.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 5

cb_croydon Author

Level 1

26 points

Jan 28, 2018 10:30 AM in response to Eric Root

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-28 18:23:20

Download EtreCheck from https://etrecheck.com

Runtime: 2:54

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

Browsers very slow and not loading pages

Hardware Information: ⓘ

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: Unknown

Video Information: ⓘ

AMD Radeon R9 M395 - VRAM: 2 GB

iMac 5120 x 2880

Disk Information: ⓘ

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 500.07 GB

USB Information: ⓘ

USB30Bus

VIA Labs, Inc. USB3.0 Hub

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

G-TECH G-DRIVE

Disk disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

G-DRIVE (disk2s2 - Journaled HFS+) /Volumes/G-DRIVE : 2.00 TB (59.72 GB free)

VIA Labs, Inc. USB2.0 Hub

SanDisk Cruzer Blade

Cruzer Blade disk3: (31.33 GB)

NO NAME (disk3s1 - MS-DOS FAT32) /Volumes/NO NAME : 31.33 GB (3.15 GB free)

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 500.07 GB (169.03 GB free)

Physical disk: disk0s2 500.07 GB (169.03 GB free)

(disk1s2) <not mounted> [Preboot]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s3) <not mounted> [Recovery]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s4) /private/var/vm [VM]: 500.07 GB

Physical disk: disk0s2 500.07 GB

System Software: ⓘ

macOS High Sierra 10.13.2 (17C205) - Time since boot: about one day

Configuration files: ⓘ

/etc/hosts - Count: 46

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist

/Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller

Executable not found!

~/Library/LaunchAgents/com.skype.skype.shareagent.plist

/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Executable not found!

2 orphan files found. [Clean up]

Kernel Extensions: ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]

[loaded] com.sophos.kext.oas (9.7.0 - SDK 10.12) [Lookup]

[loaded] com.sophos.nke.swi (9.7.0 - SDK 10.12) [Lookup]

/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 167 Apple tasks

[running] 115 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 38 Apple tasks

[loaded] 175 Apple tasks

[running] 118 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24) [Lookup]

[running] com.sophos.agent.plist (Sophos - installed 2018-01-27) [Lookup]

[running] com.sophos.home.ui.plist (Sophos - installed 2018-01-27) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-12-16) [Lookup]

[loaded] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-10-24) [Lookup]

Launch Daemons: ⓘ

[running] com.PEC.PowerOn.HelperTool.plist (? ? ? - installed 2016-06-14) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-22) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]

[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2016-11-19) [Lookup]

[running] com.sophos.common.servicemanager.plist (Sophos - installed 2018-01-27) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-12-01)

[loaded] jp.co.canon.MasterInstaller.plist (? d0637166 0 - installed 2017-01-11) [Lookup] - /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller: Executable not found!

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-22) [Lookup]

[loaded] com.skype.skype.shareagent.plist (? 9e64636f 0 - installed 2017-11-19) [Lookup] - /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!

[running] com.spotify.webhelper.plist (Spotify - installed 2018-01-28) [Lookup]

User Login Items: ⓘ

Dropbox Application

(/Applications/Dropbox.app)

CIJSUAgent SMLoginItem - Hidden (Canon Inc. - installed 2017-01-11)

(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)

MemoryCleanHelper SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-05)

(/Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-16)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2015-12-16) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-26) [Lookup]

Safari Extensions: ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-16)

[enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-06-12)

[enabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2016-04-11)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-12-14) [Lookup]

WacomTablet (installed 2015-12-16) [Lookup]

Time Machine: ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB Disk used: 331.04 GB

Destinations:

G-DRIVE [Local]

Total size: 2.00 TB

Total number of backups: 118

Oldest backup: 21/04/2016, 17:44

Last backup: 28/01/2018, 17:49

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 500.07 GB X 3)

Top Processes by CPU: ⓘ

289% JavaApplicationStub

17% mdworker

12% mdworker

5% AppleSpell

3% WindowServer

Top Processes by Memory: ⓘ

1.17 GB kernel_task

482 MB com.apple.WebKit.WebContent

410 MB Safari

366 MB JavaApplicationStub

263 MB com.apple.WebKit.WebContent

Top Processes by Network Use: ⓘ

Input Output Process name

2.53 GB 1.87 GB JavaApplicationStub

4 MB 93 KB SophosWebIntelligence

1 MB 2 MB Dropbox

908 KB 65 KB mDNSResponder

218 KB 424 KB jp.co.canon.ij.scanutility2.CIJSUAgent

Top Processes by Energy Use: ⓘ

271.62 JavaApplicationStub

3.52 WindowServer

1.80 Adobe CEF Helper

0.82 com.apple.WebKit.WebContent

Virtual Memory Information: ⓘ

1.77 GB Available RAM

87 MB Free RAM

6.23 GB Used RAM

1.68 GB Cached files

845 MB Swap Used

Software installs (last 30 days): ⓘ

Microsoft AutoUpdate: (installed 2018-01-04)

Memory Clean: 6.3 (installed 2018-01-05)

Adobe Flash Player: (installed 2018-01-09)

Microsoft OneNote for Mac: (installed 2018-01-19)

Microsoft Word for Mac: (installed 2018-01-19)

Microsoft Excel for Mac: (installed 2018-01-19)

Microsoft PowerPoint for Mac: (installed 2018-01-19)

Microsoft Outlook for Mac: (installed 2018-01-19)

Microsoft AutoUpdate: (installed 2018-01-24)

Microsoft Word for Mac: (installed 2018-01-27)

Microsoft PowerPoint for Mac: (installed 2018-01-27)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-27 19:09:05 Vuze.app High CPU use [Open] [Details]

2018-01-27 16:25:04 com.apple.WebKit.WebContent High CPU use [Open] [Details]

Reply

Answer 6

Eric Root

Level 10

684,011 points

Jan 28, 2018 1:48 PM in response to cb_croydon

Clean up: ⓘ

/Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist

/Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller

Executable not found!

~/Library/LaunchAgents/com.skype.skype.shareagent.plist

/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Executable not found!

2 orphan files found. [Clean up]

Run the report again and click [Clean up].

I would uninstall Memory Clean. It tends to interfere with the computer's operation while providing minimal to no benefit.

Memory Clean Uninstall

I would uninstall Sophos. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.

Sophos Un-install

Most posters recommend not using cleaning programs. They can destroy normal computer operations.

CleanMyMac Uninstall

CleanMyMac 2 uninstall

CleanMyMac3 Uninstall

Check for associated parts and pieces using these programs.

EasyFind – Spotlight Replacement

Find Any File

Reply

Answer 7

cb_croydon Author

Level 1

26 points

Feb 1, 2018 1:30 PM in response to Eric Root

Hi, I'm afraid I'm still having problems 😟 in fact, I had to reboot Safari just to get this page open... I have uninstalled everything you suggested (I think?) and used Easy Find to mop up, but please tell me if I missed anything.

Once again, thanks for your help!

EtreCheck version: 3.4.6 (460)

Report generated 2018-02-01 21:30:17

Download EtreCheck from https://etrecheck.com

Runtime: 2:19

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: Unknown

Video Information:ⓘ

AMD Radeon R9 M395 - VRAM: 2 GB

iMac 5120 x 2880

Disk Information:ⓘ

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 500.07 GB

USB Information:ⓘ

USB30Bus

VIA Labs, Inc. USB3.0 Hub

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

G-TECH G-DRIVE

Disk disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

G-DRIVE (disk2s2 - Journaled HFS+) /Volumes/G-DRIVE : 2.00 TB (81.00 GB free)

VIA Labs, Inc. USB2.0 Hub

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 500.07 GB (164.78 GB free)

Physical disk: disk0s2 500.07 GB (164.78 GB free)

(disk1s2) <not mounted> [Preboot]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s3) <not mounted> [Recovery]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s4) /private/var/vm [VM]: 500.07 GB

Physical disk: disk0s2 500.07 GB

System Software:ⓘ

macOS High Sierra 10.13.2 (17C205) - Time since boot: about 5 days

Configuration files:ⓘ

/etc/hosts - Count: 46

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]

/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 162 Apple tasks

[running] 120 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 38 Apple tasks

[loaded] 173 Apple tasks

[running] 120 Apple tasks

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[not loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-12-16) [Lookup]

[loaded] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-10-24) [Lookup]

Launch Daemons:ⓘ

[running] com.MacRemover.Remover.DaemonServer.plist (AngularTech Inc. - installed 2018-01-29) [Lookup]

[running] com.PEC.PowerOn.HelperTool.plist (? ? ? - installed 2016-06-14) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-30) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-22) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]

[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2016-11-19) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-12-01)

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2018-01-28) [Lookup]

User Login Items:ⓘ

Dropbox Application

(/Applications/Dropbox.app)

CIJSUAgent SMLoginItem - Hidden (Canon Inc. - installed 2017-01-11)

(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-16)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2015-12-16) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-26) [Lookup]

Safari Extensions:ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-16)

[enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-06-12)

[enabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2016-04-11)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-12-14) [Lookup]

WacomTablet (installed 2015-12-16) [Lookup]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB Disk used: 335.28 GB

Destinations:

G-DRIVE [Local]

Total size: 2.00 TB

Total number of backups: 118

Oldest backup: 21/04/2016, 17:44

Last backup: 28/01/2018, 18:49

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 500.07 GB X 3)

Top Processes by CPU:ⓘ

560% JavaApplicationStub

15% com.apple.WebKit.WebContent

7% WindowServer

5% kernel_task

3% Adobe CEF Helper

Top Processes by Memory:ⓘ

1.22 GB kernel_task

826 MB com.apple.WebKit.WebContent

555 MB com.apple.WebKit.WebContent

438 MB Safari

300 MB JavaApplicationStub

Top Processes by Network Use:ⓘ

Input Output Process name

6.71 GB 4.57 GB JavaApplicationStub

5 MB 10 MB Dropbox

7 MB 303 KB mDNSResponder

5 MB 392 KB com.apple.WebKit.Networking

908 KB 2 MB jp.co.canon.ij.scanutility2.CIJSUAgent

Top Processes by Energy Use:ⓘ

461.18 JavaApplicationStub

6.96 com.apple.WebKit.WebContent

6.72 WindowServer

2.74 Adobe CEF Helper

Virtual Memory Information:ⓘ

1.51 GB Available RAM

146 MB Free RAM

6.49 GB Used RAM

1.36 GB Cached files

1.66 GB Swap Used

Software installs (last 30 days):ⓘ

Microsoft AutoUpdate: (installed 2018-01-04)

Memory Clean: 6.3 (installed 2018-01-05)

Adobe Flash Player: (installed 2018-01-09)

Microsoft OneNote for Mac: (installed 2018-01-19)

Microsoft Word for Mac: (installed 2018-01-19)

Microsoft Excel for Mac: (installed 2018-01-19)

Microsoft PowerPoint for Mac: (installed 2018-01-19)

Microsoft Outlook for Mac: (installed 2018-01-19)

Microsoft AutoUpdate: (installed 2018-01-24)

Microsoft Word for Mac: (installed 2018-01-27)

Microsoft PowerPoint for Mac: (installed 2018-01-27)

EasyFind: 4.9.3 (installed 2018-02-01)

Install information may not be complete.

Files deleted by EtreCheck:ⓘ

2018-01-29 09:45:59 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

2018-01-29 09:46:10 - /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist - Unknown

2018-01-29 19:06:01 - ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist - Unknown

Reply

Answer 8

Eric Root

Level 10

684,011 points

Feb 1, 2018 2:20 PM in response to cb_croydon

Not that is probably the problem, but there is a CleanMyMac .plist in the hard drive level Library/Launch Daemons folder.

/etc/hosts file - Fixing a hacked

/etc/hosts File - How to Restore the Original Default

Reply

Answer 9

cb_croydon Author

Level 1

26 points

Mar 2, 2018 12:47 PM in response to Eric Root

Hi, its been a while but the issue persists! After removing all the 'cleaning' apps etc its been fine for a while but tonight Safari was barely usable - pages were not loading at all and I kept getting the grey screen saying it couldn't connect to the server. I'm at my wits end - I'm pasting one last EtreCheck, if you or anyone could tell me if there is anything else I could do I'd be really grateful!

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-02 20:36:26

Download EtreCheck from https://etrecheck.com

Runtime: 1:57

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: Unknown

Video Information:ⓘ

AMD Radeon R9 M395 - VRAM: 2 GB

iMac 5120 x 2880

Disk Information:ⓘ

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 500.07 GB

USB Information:ⓘ

USB30Bus

VIA Labs, Inc. USB3.0 Hub

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

G-TECH G-DRIVE

Disk disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

G-DRIVE (disk2s2 - Journaled HFS+) /Volumes/G-DRIVE : 2.00 TB (796 MB free)

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-630

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 500.07 GB (125.78 GB free)

Physical disk: disk0s2 500.07 GB (125.78 GB free)

(disk1s2) <not mounted> [Preboot]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s3) <not mounted> [Recovery]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s4) /private/var/vm [VM]: 500.07 GB

Physical disk: disk0s2 500.07 GB

System Software:ⓘ

macOS High Sierra 10.13.3 (17D102) - Time since boot: about 12 hours

Configuration files:ⓘ

/etc/hosts - Count: 46

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]

/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 159 Apple tasks

[running] 123 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 39 Apple tasks

[loaded] 177 Apple tasks

[running] 115 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-02-25) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-24) [Lookup]

[loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-12-16) [Lookup]

[loaded] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2018-02-01) [Lookup]

Launch Daemons:ⓘ

[running] com.MacRemover.Remover.DaemonServer.plist (AngularTech Inc. - installed 2018-01-29) [Lookup]

[running] com.PEC.PowerOn.HelperTool.plist (? ? ? - installed 2016-06-14) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-24) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-30) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-22) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]

[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2016-11-19) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2018-01-19)

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-02-25) [Lookup]

[loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-03) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2018-01-28) [Lookup]

User Login Items:ⓘ

Dropbox Application

(/Applications/Dropbox.app)

CIJSUAgent SMLoginItem - Hidden (Canon Inc. - installed 2017-01-11)

(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-07) [Lookup]

Flash Player: 28.0.0.161 (installed 2018-02-07) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2018-02-04)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2015-12-16) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2018-02-24) [Lookup]

Safari Extensions:ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-16)

[enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-06-12)

[enabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2016-04-11)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2018-02-01) [Lookup]

WacomTablet (installed 2015-12-16) [Lookup]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB Disk used: 374.29 GB

Destinations:

G-DRIVE [Local]

Total size: 2.00 TB

Total number of backups: 123

Oldest backup: 18/05/2016, 00:25

Last backup: 02/03/2018, 20:16

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 500.07 GB X 3)

Top Processes by CPU:ⓘ

84% com.apple.WebKit.WebContent

23% kernel_task

18% JavaApplicationStub

15% Safari

11% com.apple.WebKit.Networking

Top Processes by Memory:ⓘ

1.20 GB kernel_task

1.08 GB com.apple.WebKit.WebContent

376 MB JavaApplicationStub

345 MB com.apple.WebKit.WebContent

318 MB Safari

Top Processes by Network Use:ⓘ

Input Output Process name

3.25 GB 193 MB JavaApplicationStub

21 MB 337 KB com.apple.WebKit.Networking

965 KB 679 KB Dropbox

326 KB 634 KB jp.co.canon.ij.scanutility2.CIJSUAgent

562 KB 34 KB mDNSResponder

Top Processes by Energy Use:ⓘ

34.70 JavaApplicationStub

9.48 WindowServer

6.06 Adobe Animate CC 2018

4.66 Safari

Virtual Memory Information:ⓘ

1.91 GB Available RAM

19 MB Free RAM

6.09 GB Used RAM

1.89 GB Cached files

1.80 GB Swap Used

Software installs (last 30 days):ⓘ

EasyFind: 4.9.3 (installed 2018-02-01)

Adobe Flash Player: (installed 2018-02-07)

ARMDC Agent Installer: (installed 2018-02-13)

Adobe Acrobat DC (18.011.20035): (installed 2018-02-13)

Microsoft Outlook for Mac: (installed 2018-02-14)

Microsoft PowerPoint for Mac: (installed 2018-02-14)

Microsoft OneNote for Mac: (installed 2018-02-14)

Microsoft Excel for Mac: (installed 2018-02-14)

Microsoft Word for Mac: (installed 2018-02-14)

Chrome Remote Desktop Host: (installed 2018-02-20)

Adobe Acrobat DC (18.011.20038): (installed 2018-02-25)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-02-28 09:49:27 com.apple.WebKit.WebContent High CPU use [Open] [Details]

Reply

Answer 10

Eric Root

Level 10

684,011 points

Mar 2, 2018 5:40 PM in response to cb_croydon

If you are still using 10.13.2, try updating to 10.13.3, which will give you Safari 11.03.

Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

Download macOS High Sierra 10.13.3 Combo Update - Apple Support

Reply

Answer 11

cb_croydon Author

Level 1

26 points

Jan 29, 2018 1:43 AM in response to Eric Root

Many thanks for the advice. I only installed memory clean, Sophos etc after experiencing these problems but it's good to know they might not be necessary. I'll do the clean up - is there any indication from the report why I might be having these issues? The issues with pages not loading/ lagging/ not connecting is just getting worse and the only thing that solves it temporarily is rebooting my machine....

Reply