Helloo i have same problem !
Hello techdata! unfortunaly i get my iphone 7 256gb that i purchesed in my country from a reseler that whas sold this phone on internet web page ! i bought it and it was functnali normal until i get to apple store until he is under warranty to see what trouble has with battery comsumption because it was drawing dramaticaly and when i came to apple store in bucharest they told me that is stolen and they blocked ! but until i have come to they the phone was not blocked! when i purrchased this phone it was sealead!!! i have no clue that it was stolen! because i live in Republica Moldova and we dont have an apple store we have to buy this products from the hand or second part person that i dont know! so i am in situation when i pay a lot of money for this phone like a year a go and now i cant do nothing with him! i cant use the appstore and other programs! i can not log in in my apple id! can you please unlock ?? i have only the phone all accesory and the box ! like i said it was in a sealead box! i was first which open the box and activated this device! i dont have a pay check or something like that because it was purchased via internet market like
999.md where people place they sellings ! and all operation are strictly direct ! we meet i saw that it was seal and purchased !! i didt know that i will have this kind of problems! what should we do now? please answer me because in my country this device is very expesive in store and the only way to save some money is to buy on internet!!! My name is ............ ! and i am..... years old ! i bought this device that is a good one for talking with my kids that are faar away from this country and now i can talk with them! hope to somehow resolve my problem! have a good day!
Dear Sir, Madam,
Thank you for contacting Tech Data Corporate Security.
We have opened a support case:
In order to validate you case, can you please send us the serial- or EMEI number(s) of the device(s) that is (are) blocked.
You can find this information on the outside of the packaging of the device(s)
Please do not try to activate or power-on any other Apple device(s) from the same purchase.
We also need the following information:
- 1. If you received more than one device: Number of devices received with part numbers and EMEI or serials (those can be found on the outside of the boxes)
- 2. Website or details of the shop where you procured the device(s)
- 3. Copy of the invoice or order-confirmation that you received from the seller of the device(s)
- 4. Your full details: name / address / phone / e-mail
We will contact you again afterwards to give you details on the next steps
Best Regards,
Hello!!! i not received i bought it by the real money ! Serial Number:..........IMEI ....... ! I bought thi iphone on the web page www.999.md it a national web page where people are selling and buying stuff ! I dont havce any invoce of order-confirmatiion because it was purchased from a strager person that was selling this phone in my country! My name is ........ my phone number is .........my email is ............. and my adres is ...........
Tech Data Corporate Security.
Dear sir,
The iPhone will remain blocked as it is identified as a stolen device and therefore our property. It should never have been sold to you.
We are very sorry that you became the victim of a fraudster and the inconvenience and financial loss it has caused. Unfortunately, that is the current situation. Our company policy dictates that we will under no circumstances release stolen devices. It is a conflict between seller and buyer in which we don’t take any responsibility. We can only advise to file a police complaint yourself.
The Finnish Police reference for this matter is 5500/R/12694/17 as the original theft was reported to the police
Best regards,
Tech Data Corporate Security
