Device was identified as stolen and got blocked

Hi! So I recently upgraded to a new phone, giving previous model to my brother. He backed up his phone via iTunes, and for some reason during final set up, device was identified as stolen and got blocked. It said to contact either “cs.blocked@techdata.com” or police station.

I find it weird that Apple would block a device and ask to contact some third party. Also, the device was definitely not stolen, I was the only owner, reset and everything was done correctly.

Has anyone ever encountered similar issues? Any possible solutions to that? Thanks in advance.

Posted on Jan 30, 2018 10:30 PM

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16 replies

tetianad Author

Level 1

25 points

Jan 31, 2018 1:40 AM in response to tetianad

That cs.blocked@techdata.com sent me an email:

Dear Sir, Madam,

Thank you for contacting Tech Data Corporate Security.

We have opened a support case

In order to validate you case, can you please send us the serial- or EMEI number(s) of the device(s) that is (are) blocked.

You can find this information on the outside of the packaging of the device(s)

Please do not try to activate or power-on any other Apple device(s) from the same purchase.

We also need the following information:

1. If you received more than one device: Number of devices received with part numbers and EMEI or serials (those can be found on the outside of the boxes)

2. Website or details of the shop where you procured the device(s)

3. Copy of the invoice or order-confirmation that you received from the seller of the device(s)

4. Your full details: name / address / phone / e-mail

We will contact you again afterwards to give you details on the next steps

Best Regards,

Tech Data

Corporate Security.

From:

] Sent: den 30 januari 2018 21:32To: (SE) CS Blocked

Subject: My previous iPhone is Blocked

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Device was identified as stolen and got blocked