iphone 6 returned with shattered screen and no longer working

Sounds fishy... what is the name of the place where you sent it? AASPs that are authorized to work on iPhones in the US are few and far between... Some Best Buy Stores and do it, and I believe the carriers are authorized to replace devices (don't think they can do screen replacements though)...

KiltedTim wrote:

Sounds fishy... what is the name of the place where you sent it? AASPs that are authorized to work on iPhones in the US are few and far between... Some Best Buy Stores and do it, and I believe the carriers are authorized to replace devices (don't think they can do screen replacements though)...

Apparently the only place in Elk Grove, CA that services iPhones is Best Buy #349. I would have insisted on the closest Apple Store even if it took longer.

Briansyddall wrote:

Hi

If iPhone has been repaired using a 3rd party repair not authorised

Then we or Apple cannot help you Any warranty Or help is void.

Cheers

Brian 🇬-1F1E7;

The OP clarified that this was an AASP. But then it sounds like this wasn’t even the same device returned. Either that, or they replaced the glass and then broke it.

deggie wrote:

No AASP's in my area can service iPhones. Given that we only have a description of the what the original crack looked like we have no way of telling whether that is the OPs original screen or not. Perhaps you can enlighten us on how you determined that it was switched?

The OP mentioned this twice.

bkim94558 wrote:

I just think it’s weird that the iPhone I sent in had a one inch crack in the top right corner and the iPhone they sent back is completely shattered in the middle of the screen and no sign of the original crack in the top right corner.

I suppose it's possible that they repaired the glass, then dropped it. However, wouldn't you find it suspicious that a device would be returned "unrepaired" but without any signs of the original damage?

Hi

If iPhone has been repaired using a 3rd party repair not authorised

Then we or Apple cannot help you Any warranty Or help is void.

Cheers

Brian 🇬-1F1E7;

No AASP's in my area can service iPhones. Given that we only have a description of the what the original crack looked like we have no way of telling whether that is the OPs original screen or not. Perhaps you can enlighten us on how you determined that it was switched?

>>>>

You can't really do anything about the appointments now. The issue is unprecedented demand. The vast majority of people getting these batteries don't particularly need one. When Apple started to indicate that passing the diagnostic wasn't a bar to receiving a new battery at this reduced price, that started the floodgates. I've heard that maybe 90% of people coming in have batteries that are passing the diagnostic test, but want a new battery nonetheless since Apple isn't turning them down.

<<<<

They told me my battery is still at 93% and was OK, but ios was slowing me down to 600MHz. What am I supposed to do? Live with less than half the advertised performance because my local Apple genius said my battery was fine?

Eutimio87 wrote:

How much do they charge to fix cracked screen on iPhone 7 plus

Where are you located? It's $169 in the United States. It's not necessarily published info depending on your location.

How much do they charge to fix cracked screen on iPhone 7 plus

You need to take this up with the 3rd party shop you sent your phone to. Why didn't you have Apple replace your battery to begin with? Also, since the screen was cracked, even if small, Apple would not have replaced the battery unless you paid to have the screen replaced first.

bkim94558 wrote:

The third party shop is the problem I think they’re scammers. The problem with taking it to Apple was that the appointments were at least a week out and there was a replacement battery shortage going on. Also the closest Apple store is an hour away. I was told to send it to this shop by Apple. The screen only had a one inch crack in it. They sent me back a iPhone with a shattered screen and non working iPhone. I’m so ****** at Apple right now about this. Waiting to see what they’re going to do about this situation.

I've gone to an Apple Store and asked about the issue with broken glass. My wife has a glass sheet protector that cracked a bit but the underlying glass is intact. They said it was fine as long as the original glass was OK. The problem is that the case has to be suctioned apart and then pressed in place via the glass, and if there's a crack it's just going to get worse. Some broken glass is kind of held in place, but won't be with all the stuff needed to pop the front case. If you brought it into an Apple Store with even a small crack in the corner, they probably would have told you that they won't do the battery replacement without a complete glass repair.

You can't really do anything about the appointments now. The issue is unprecedented demand. The vast majority of people getting these batteries don't particularly need one. When Apple started to indicate that passing the diagnostic wasn't a bar to receiving a new battery at this reduced price, that started the floodgates. I've heard that maybe 90% of people coming in have batteries that are passing the diagnostic test, but want a new battery nonetheless since Apple isn't turning them down.

I thought the whole thing about broken glass was because they reserve the right to simply replace a phone (where it's reported that they have actually done that a few times), and that one with broken glass is an additional expense for them when refurbishing. However, reports are that any phone they get that goes to the factory for refurbishing always gets new glass and a new battery.