iphone 6 returned with shattered screen and no longer working

Has anyone else had problems sending in their iPhone for battery replacement and being told it needs additional repairs? I sent mine in and the third party repair shop said I needed $129 in additional repairs. I declined them saying it wasn’t worth it. They sent back my iPhone 6 with a shattered screen and it also won’t turn on or work. When I sent it in it was working and has a small crack in the upper right hand corner. The one sent back doesn’t even have the original crack but a completely shattered screen in the middle of the screen. What gives? Is this retaliation for turning down the $129 additional repair I didn’t need?

Posted on Feb 1, 2018 7:28 PM

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31 replies

y_p_w

Level 6

17,762 points

Feb 2, 2018 9:12 AM in response to bkim94558

bkim94558 wrote:

It was an Apple authorized repair shop. Apple told me to send it to them. The repairs shop was on their repair website. So puzzled by all of this.

Can you verify that it's your phone? Like I said earlier, I've had otherwise unusable iOS devices (i.e. no working display and home button fell off) still manage to connect to iTunes and back up. If you've done it before and it's a "Trusted Computer" then that should be no problem. If it doesn't then it might not be your phone.

If I'm ever in your position, I think I'll take a picture of my device first before bringing it in for servicing.

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iphone 6 returned with shattered screen and no longer working

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