how to remove 'stags.bluekai.com' pop up

Anyone know how can i remove 'stags.bluekai.com' pop up from macbook pro. Started appearing over last few days every time i go online. Have never opened it and just keep cancelling but it re appears when opening a new window in safari.

MacBook Pro (15-inch Mid 2012), os x 10.9.5 Mavericks

Posted on Feb 2, 2018 4:01 AM

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Posted on Feb 7, 2018 7:19 PM

I had the same issue for the last few days, and finally resolved it. I am also running Safari 9.1.3, and was experiencing the issue after visiting eBay. My first obvious approach was to reset Safari, but this did not resolve the issue. My second thought was to see if something snuck into my Chrome browser when I last used it, but nothing was there. Finally I found the best solution thus far, and is pretty simple. In Safari choose > Preferences, then click on the Privacy tab. Under the Privacy tab you will see "cookies and other website data", a few lines lower you will see "details...". Click on "details..." and go see if anything with "Bluekai" label appears in there, if so delete it. After you do that, quit Safari and relaunch.

37 replies

Feb 8, 2018 2:40 AM in response to SonVolt

Sadly nothing so far has worked. Tried going into Safari>Preferences>Cookies & other website data and Removed All website data but its still there. Noticed that it does not show up when browsing until I visit Ebay and after that it appears with each new window whether in Ebay or not and have seen others on here saying that it seems to be somehow linked to Ebay for them too. Should I maybe be considering upgrading to latest OS?

Feb 8, 2018 4:21 AM in response to dominic23

One cannot upgrade directly from 10.9.5 to High Sierra. Also I don't understand how a simple browser redirect cannot be solved without upgrading to a new OS. It seems that "upgrade OS" is the standard Apple solution to every tech issue now. We really should be able to get a patch for known malware threats (since 2015) without full OS upgrades.


Furthermore, malware solutions notwithstanding, no OS upgrade has ever resulted in increased performance on any machine i've owned since 1986. I don't really understand why Apple insists on promoting upgrades. If my machine is running fine why do they care what OS I have? Unless they are trying to prompt me to buy new hardware...

Feb 8, 2018 5:34 AM in response to dominic23

Ok, so if this is simply a "certificate" issue then why do we need to upgrade to new OS? Can't Apple supply a fix to resolve a certificate issue? It seems however like Blueakai is trying to redirect to a site that cannot be certified. Either way, it doesn't seem like upgrading is the simplest fix anyone but Apple.


I have a 2011 MacBookPro that runs perfectly fine except that it keeps getting slower with every OS upgrade. It seems to me that running a browser should require very few resources yet every time I upgrade safari slows down.


Of course there is another fix, its called Firefox...

Feb 15, 2018 2:14 AM in response to Flying Pelican

Hi

I am having the same issues, which started yesterday, firstly on mac rumours, then ebay and this morning John Lewis website. I am currently running Mavericks 10.9.5 and can't upgrade my OS as I also have the issue of software and hardware no longer working. I saw on one forum about installing Avast antivirus software, but some say this will affect the system, so I didn't proceed. When I check in safari preferences privacy, there is no cookies for either stags or bluekai, so no option to remove them. When I get the drop down security certificate, I click cancel, which is possibly why it doesn't appear, but am not sure if this affects the running of the sites.

I see that another user suggests empty caches (not sure how) and you suggest installing Disconnect. Will Disconnect affect the running of the machine, as in antivirus software? Have tried John Lewis site on firefox and seems to be OK, so much be a safari issue.

Any help gratefully received as am starting to get fed up with constant drop down window. Thanks

Mar 5, 2018 9:08 PM in response to DMBryant58

Unfortunately, many other sites have begun to have certificate authentication issues as well, so it isn't just a problem with the stags.bluekai.com certificate. It is an issue with Safari on Mac OS 10.9. I have also noticed that suddenly many sites that I visit on a daily basis have stopped functioning properly with Safari, but work fine on Firefox. These ones in particular all worked fine on Safari up until about a month ago.

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how to remove 'stags.bluekai.com' pop up

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