Cosmetic condition listed on Genius Bar Work Authorization

I wanted to check the status of my battery order, so went back to my "work authorization" e-mail from the Apple Store. I didn't see a way to check status, but I did notice this for the first time on the work order:


"Cosmetic Condition: Display has light wear, enclosure has some scratches and case debris, no sign of liquid damage."


My phone is actually in mint condition, without a mark on it. I have no idea why the person who helped me would have described it like this. Is this a generic condition description they put on by default, or do I need to take this up with them before I hand in the phone? I'd like to challenge them to find any flaw in its condition, but I don't want to have to go back to the end of the line to do it.


Has anyone else noticed this or had to deal with it? I assume they do this so that if something horrible happens to my phone, they can be justified in giving me a less than perfect refurbished unit, but I would hate to think they are deliberately misrepresenting the condition of my phone. So I guess I would feel a little better about them if this were a default condition description.


Thanks.

iPhone 6, iOS 9.1

Posted on Feb 2, 2018 12:28 PM

Reply

Similar questions

19 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cosmetic condition listed on Genius Bar Work Authorization

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.