HomePod MAC address determination

Hi,


I just received my HomePod device and I cannot connect it to the network as I require to determine its MAC address (network address) in order to add it as trusted device to the network first.


I am offered to connect either by a WPA2 Enterprise (802.1x) or a not encrypted network. However, in both cases, the MAC address has to be first determined and supplied to a web form to enable the device any access.


As for now, I called Apple support and received the answer that other people have a similar setup and they do not (yet) know how to determine the MAC address. Until then, I am stuck with a HomePod unable to perform the setup process.


Does anyone of you know how to determine the MAC address?


What I tried so far:

1) AirPort Utility app on mac and iOS: do not show the HomePod device.

2) KisMac app on mac: does not show the HomePod device.

3) Wireless diagnostics app on mac: does not show the HomePod device.


Cheers from the UK

HomePod, iOS 11.2.5

Posted on Feb 9, 2018 7:15 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2018 1:32 PM

Alright this is what I did, my university wifi has MAC address filtering, therefore, you need to find the MAC adress of the HomePod and tell your Uni to add it in, in order to bypass the setup process.


The way to find MAC of HomePod is


1. Make sure HomePod is ready to be pair (If not reset it first)

2. Connect your iOS device to a wifi hotspot sharing by an android phone

3. Once your iPhone/iPad is connected starting the pairing process with HomePod

4. The setup should complete -> On the android device look under list of device that's connecting to it

5. You should see "HomePod" press on it, It will show you the MAC address

6. Tell your network provider to add this MAC address

7. Remove HomePod from your Homekit app

8. Manually reset the HomePod

9. Connect your iPhone/iPad to the Wifi you prefer in the first place

10. Now start to pair with HomePod


Hope this help. it works for me

Similar questions

26 replies
Question marked as Top-ranking reply

Feb 9, 2018 1:32 PM in response to blizzfire

Alright this is what I did, my university wifi has MAC address filtering, therefore, you need to find the MAC adress of the HomePod and tell your Uni to add it in, in order to bypass the setup process.


The way to find MAC of HomePod is


1. Make sure HomePod is ready to be pair (If not reset it first)

2. Connect your iOS device to a wifi hotspot sharing by an android phone

3. Once your iPhone/iPad is connected starting the pairing process with HomePod

4. The setup should complete -> On the android device look under list of device that's connecting to it

5. You should see "HomePod" press on it, It will show you the MAC address

6. Tell your network provider to add this MAC address

7. Remove HomePod from your Homekit app

8. Manually reset the HomePod

9. Connect your iPhone/iPad to the Wifi you prefer in the first place

10. Now start to pair with HomePod


Hope this help. it works for me

Feb 14, 2018 5:33 PM in response to OkItsOlivia

I’m guessing the only “official” way is to connect to a device that logs or displays the MAC address of the connecting device. Most Wi-Fi routers do, as do most phones and tablets that offer hotspot capabilities. The cool thing is, you can pick up a super cheap old-school Wi-Fi router for $20 these days. Plenty of workarounds but no apparent way to get it to report its MAC address verbally or otherwise. Yet. You can also report this to feedback: https://www.apple.com/feedback/homepod.html


It would be trivial for Apple to add a special hot key or Siri code: “Hey Siri, what is your MAC address?” Or maybe display it in the app during initial connection?

Feb 9, 2018 7:19 PM in response to blizzfire

I had the same question - here's how I got my HomePod's MAC Address.


  1. Turn off MAC Address Filtering temporarily.
  2. Open the program, LanScan (Free in the Mac App Store).
  3. Scan your network and whatever you named your HomePod is how it will display in the program with the MAC Address included.
  4. Enter the address and turn filtering back on.


I hope that helps.

Feb 9, 2018 12:24 PM in response to turingtest2

Hi,


in my case I am not able to access the router settings as it is managed by a company.


I was finally able to connect and setup the homepod by connecting my iPhone via USB to my mac and sharing the internet of the iPhone via USB and opening a internet sharing on my mac via WLAN and then connecting to that WLAN using my iPhone. Really weird, I know, but I couldn't come up with another solution using the devices at hand.


Then, I was able to setup the homepod using my iOS device and see it as described by another user above using the Debookee network tool scanning the wifi. It is indeed named like selected during the setup, e.g., "Living Room". Copy/pasting the MAC address from there to the web form of the internet service provider enabled the homepod access to the network. Of course, I had to reset it and set it up again to connect it to that network.


As of now, I am able to play music from my iPhone to the homepod but not from the apple tv or mac to the homepod. I made sure that all are setup using the same apple credential and connected to the same network. No luck there. Maybe an issue with the WLAN router. I'll try again when my airport extreme arrives.


Cheers and good luck!

Feb 9, 2018 7:28 AM in response to blizzfire

HomePod doesn’t support captive or subscription networks. If you set up HomePod to use one of these networks, you’ll need to reset HomePod and set it up again on a different Wi-Fi network.

If HomePod isn't responding - Apple Support


You may need to setup the HomePod on a network without MAC registration first on order to obtain the MAC address ( Similar to Apple TV 4 on first release ). Not 100% if it will show in Home App after setup like other HomeKit devices. Some HomeKit devices do not display MAC ID in the Home App even after setup which might be the case.

Feb 14, 2018 6:07 PM in response to OkItsOlivia

Hi


They did actually phone back when they said they would but I missed the call. However they also sent an email to me with an update. In short they didn't have an elegant answer (yet) and suggested the best way for now is connect to a non mac address filtering wifi router, view the connected mac address, and then configure the filters appropriately. They also wrote that they have passed the feedback up the chain and are waiting for an answer.


I got to give them points for maintaining comms and chasing up. Wait and see now for now.


Thanks


Jim

Feb 10, 2018 9:03 PM in response to blizzfire

And I know this is "cart before the horse" but my DHCP server records all the MAC addresses and the IP addresses they give out:


Feb 10 23:59:32 hostname dhcpd: DHCPREQUEST for 192.168.33.245 from d4:90:9c:ab:cd:ef (HomePod) via eth0
Feb 10 23:59:32 hostname dhcpd: DHCPACK on 192.168.33.245 to d4:90:9c:ab:cd:ef (Belladonna) via eth0


For devices where I don't know the MAC address before I turn it on, I usually have the device connect first, verify the MAC address, and then create a static IP binding to that MAC (hardware) address. Makes life easier for trying to talk to things like servers, printers and the like.


But yeah, for your type of situation where you don't know the MAC address, and you need to specify the MAC address beforehand, otherwise, the new device can't connect...you'd need to use that workaround you used. I saw a lot of good ideas! Me, I'd probably just disable the MAC address filtering, let it connect, check the logs, add the MAC address, reboot the Wi-Fi, and then let the new device connect.


Hope that helps a little?


P.S. Your post reminded me to issue a static IP for my HomePod! 😁

Feb 10, 2018 1:33 AM in response to dlo

dlo wrote:


No MAC address on the Homepod boxes. I even tried scanning a couple tiny unlabeled barcodes with a laser scanner but they aren't MAC addresses.


No, the HomePods don't show up under General>about.

This is a real oversight - it would hardly be difficult to have the MAC address on the box, on the HomePod base plate or somewhere on the iOS device used to set it up - MAC address filtering is not an 'enterprise' solution when most home routers allow you to do so even if the majority of users don't bother. Anyhow the network is not the issue but Apple's failure to provide easy access o the MAC address is.

Feb 9, 2018 9:22 PM in response to blizzfire

Hi


I registered a call with Apple last night and was told its a new device and training has been limited. The guys were great on the phone and really tried to help. They put me through to second level support and he promised to call me back tonight with a proper answer.


For now I switched mac address filtering off on my airport, connected the homepods normally then used the airport utility to find the homepod's mac address ie:

  • open airport utility
  • click once on the airport device icon, it will display the edit button and a list of connected devices
  • single click on the homepod in the connected devices list, and it will give you various bits of info on the related device - including the mac address.


Other than this oversight the device is working a treat, audio quality is fantastic for a smart speaker, Even my anti-technology wife is using them! Looking forward to Airplay 2 so I can put them in stereo/pair them and test them out. Hopefully Apple will now put the gas down and expand Siri's capabilities.


Jim

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HomePod MAC address determination

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.