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Level 1

21 points

HomePod MAC address determination

Hi,

I just received my HomePod device and I cannot connect it to the network as I require to determine its MAC address (network address) in order to add it as trusted device to the network first.

I am offered to connect either by a WPA2 Enterprise (802.1x) or a not encrypted network. However, in both cases, the MAC address has to be first determined and supplied to a web form to enable the device any access.

As for now, I called Apple support and received the answer that other people have a similar setup and they do not (yet) know how to determine the MAC address. Until then, I am stuck with a HomePod unable to perform the setup process.

Does anyone of you know how to determine the MAC address?

What I tried so far:

1) AirPort Utility app on mac and iOS: do not show the HomePod device.

2) KisMac app on mac: does not show the HomePod device.

3) Wireless diagnostics app on mac: does not show the HomePod device.

Cheers from the UK

HomePod, iOS 11.2.5

Posted on Feb 9, 2018 7:15 AM

Best reply

AmarandAgasi

Level 1

56 points

Posted on Feb 14, 2018 5:33 PM

I’m guessing the only “official” way is to connect to a device that logs or displays the MAC address of the connecting device. Most Wi-Fi routers do, as do most phones and tablets that offer hotspot capabilities. The cool thing is, you can pick up a super cheap old-school Wi-Fi router for $20 these days. Plenty of workarounds but no apparent way to get it to report its MAC address verbally or otherwise. Yet. You can also report this to feedback: https://www.apple.com/feedback/homepod.html

It would be trivial for Apple to add a special hot key or Siri code: “Hey Siri, what is your MAC address?” Or maybe display it in the app during initial connection?

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26 replies

abi12a

Level 1

8 points

Feb 13, 2018 7:34 AM in response to TJW2008

I did the same as you but left filter on and used my cell phone plus someone else's hotspot

1. Connect to another person's phone via hotspot with your Mac and iPhone

2. Scan with LanScan

3. Find your HomePod MAC

4. Disconnect from hotspot, reset HomePod

5. Manually enter MAC address and connect to WiFI

jim80z

Level 1

4 points

Feb 14, 2018 6:07 PM in response to OkItsOlivia

They did actually phone back when they said they would but I missed the call. However they also sent an email to me with an update. In short they didn't have an elegant answer (yet) and suggested the best way for now is connect to a non mac address filtering wifi router, view the connected mac address, and then configure the filters appropriately. They also wrote that they have passed the feedback up the chain and are waiting for an answer.

I got to give them points for maintaining comms and chasing up. Wait and see now for now.

Thanks

Jim

Feb 14, 2018 7:25 PM in response to jim80z

Good to hear!

I looked at my Apple Watch app and the Mac addresses are listed under General/About. I’m fairly certain my Apple TVs have a similar item in their own menu. I’m sure they’ll work something in because it seems like a trivial fix, and corporate users often need the MAC address. Heck, at least put the MAC address on a sticker in the manual or on the box.

blizzfire Author

Level 1

21 points

Feb 9, 2018 12:15 PM in response to Alibaba2k2

Hi, I can confirm that no MAC address is depicted inside the home app on iOS within the homepod device details. Cheers

turingtest2

Level 10

272,871 points

Feb 9, 2018 12:26 PM in response to blizzfire

Congratulations on your workaround. 🙂

tt2

Feb 9, 2018 12:27 PM in response to blizzfire

Confirmed - The MAC address does show in my router client list. You will need to register device on unsecured network first to obtain.

dlo

Level 2

304 points

Feb 9, 2018 6:46 PM in response to Alley_Cat

No MAC address on the Homepod boxes. I even tried scanning a couple tiny unlabeled barcodes with a laser scanner but they aren't MAC addresses.

No, the HomePods don't show up under General>about.

AresTWG

Level 1

14 points

Feb 10, 2018 4:57 PM in response to palmfromexeter

I did this and set it up, but airplay doesn’t work. I’ve tried numerous times with resetting the HomePod. How did you get AirPlay to work?

Feb 14, 2018 3:47 PM in response to jim80z

Did they ever end up calling you back about the "proper" way to get the mac address? Thanks for your answer!

Feb 20, 2018 3:50 AM in response to blizzfire

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Feb 25, 2018 8:59 PM in response to kvtsui

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HomePod MAC address determination