homepod won't play playlists

Its the oddest thing. New homepod simply cannot recognize any playlist names. I can "hey siri play Havana" it it plays fine, but "hey siri play playlist dance" "Cannot find playlist Dance in your music."

Works fine without homepod just on the iPhone X.

Tried changing the playlist names and same results

Tried "hey siri, playlists" replies "which playlist?" say a playlist and " i cannot find playlist X in your music"

Apple support esclated to tier 3 and they dont know either,

Anyone else? My brother is not having this issue.

Posted on Feb 11, 2018 2:53 PM

Top-ranking reply

CasinoOwl

Level 1

57 points

Posted on Feb 12, 2018 4:26 PM

I had the same issue. Turns out I had an unusual problem where Siri on HomePod couldn't find my playlists. The fix was to reset the HomePod. I deleted the HomePod from the Home app. Then I had to unplug the HomePod, wait 5 seconds then plug it back in, then press and hold the top til I got a reset message. Then I set the HomePod up like it was new. Now Siri can play my playlists.

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96 replies

mark7198

Level 1

15 points

Mar 14, 2018 11:10 AM in response to turingtest2

yes

xz8t83

Level 1

11 points

Mar 19, 2018 8:01 AM in response to mark7198

Have gone through this thread > ensured all settings are correct on MBP, iP, iMac > reset HmPd. Still doesn't work to play playlist that I create on one of the above mentioned devices. ARGH!

Feb 19, 2018 4:01 AM in response to musicfan50

I am having a very similar problem. I was advised to try restarting the HomePod and this did work for 24 hours but now the problem has appeared again.

The process is - I ask Siri to play my playlist.

Siri says "XXXX playlist now playing" - no sound.

Unplugging HomePod then plugging in again solves the problem but only for 24 hours or so.

mark7198

Level 1

15 points

Apr 4, 2018 10:50 AM in response to WhiskeyTangoFox.

Wow!

honestly,

every problem that I had was fixed by 11.3!

Im not sure what to tell you.

I would first delete your HomePod and setup all over again. I would also sign out of your Apple ID then sign back in again.

boneseee

Level 1

10 points

Feb 13, 2018 6:44 PM in response to turingtest2

Feb 28, 2018 11:47 AM in response to dsgrimace8

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homepod won't play playlists