homepod won't play playlists

Its the oddest thing. New homepod simply cannot recognize any playlist names. I can "hey siri play Havana" it it plays fine, but "hey siri play playlist dance" "Cannot find playlist Dance in your music."

Works fine without homepod just on the iPhone X.


Tried changing the playlist names and same results


Tried "hey siri, playlists" replies "which playlist?" say a playlist and " i cannot find playlist X in your music"


Apple support esclated to tier 3 and they dont know either,


Anyone else? My brother is not having this issue.

Posted on Feb 11, 2018 2:53 PM

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Posted on Feb 12, 2018 4:26 PM

I had the same issue. Turns out I had an unusual problem where Siri on HomePod couldn't find my playlists. The fix was to reset the HomePod. I deleted the HomePod from the Home app. Then I had to unplug the HomePod, wait 5 seconds then plug it back in, then press and hold the top til I got a reset message. Then I set the HomePod up like it was new. Now Siri can play my playlists.

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Feb 12, 2018 4:26 PM in response to John0001

I had the same issue. Turns out I had an unusual problem where Siri on HomePod couldn't find my playlists. The fix was to reset the HomePod. I deleted the HomePod from the Home app. Then I had to unplug the HomePod, wait 5 seconds then plug it back in, then press and hold the top til I got a reset message. Then I set the HomePod up like it was new. Now Siri can play my playlists.

Feb 25, 2018 7:12 PM in response to John0001

This worked for me (without having to reset my HomePod):


In the Home app, go to the Details page for your HomePod. Tap on your email address, where it says Account. Sign Out, then sign back in.


My HomePod was not connecting to my HomeKit properly, so I reset it. After resetting, my HomePod kept saying that it couldn’t find my playlist I wanted to play (was working and playing that same playlist before resetting). Not wanting to go through the whole reset process, I tried signing out and back in of my account on my HomePod, through the Home app. After, both HomeKit and Playlists were working properly again! Hope this helps!!!

Mar 12, 2018 1:23 PM in response to John0001

Hey all, so I was having same problem with Siri on HomePod not recognizing playlists wether they have 1 name or 2. I have Apple Music and iCloud music library is on. As some of you posted here, I erased HomePod from Home app, disconnected it, waited about 10 seconds then plugged it back in. Held down the top until it turned red and a sound rang to reset. Then I setup as new and now it recognizes all playlists. Thanks everyone!

Mar 14, 2018 10:14 AM in response to turingtest2

So here is a fair reply to my second attempt to fix this situation. First off, thank you everyone for your previous input.


I followed tt2's recommendation and signed out of my apple ID account and signed back in. I then created a new playlist and titled it "Anita." I then went for a walk and asked Siri on my iPhone 7 to play a playlist....Anita. It worked on my iPhone.


I returned home and asked the HomePod "Hey Siri, play a playlist......Anita." And it worked.


Now that this appears to be functioning, I am pleased with the look, sound and design of the homepod. So long as it plays my apple music (as it's intended) I won't have any complaints.


Thanks again all!

Feb 12, 2018 9:29 AM in response to John0001

John0001 wrote:


...

I just need iTunes Music Purchases to work. If i ask to play a specific song, it works, just not a playlist.


Apple don't sell playlists, they sell songs and albums. To be able to use Siri on HomePod to call up a playlist by name you must have an active iCloud Music Library, which in turn is a feature of Apple Music and/or iTunes Match.


tt2

Feb 14, 2018 11:05 AM in response to John0001

I recently enabled Apple Music and tried to merge the existing content on my iPhone with an existing iTunes Match library. It was a mess. I deleted all of the new additions so I could start over and am now nearly through selectively adding media and it is going much better. I don't want to risk merging the whole of my regular library into the service, but more importantly I don't have an all you can eat cell service so I want everything that is in my iCloud library downloaded to the device so I can play without using data. For HomePod use I can access anything else at random without adding it to my iCloud Music Library.


Back to the requirement for iCloud Music to play playlists using Siri on HomePod. It may not say so explicitly in Use Siri to play music or podcasts on your HomePod - Apple Support but if you only have purchased content in your iTunes library then all that the iTunes Store knows about your library is what you've previously purchased, and that is then all that Siri on the HomePod can know. You need iCloud Music Library to upload playlist information and non-store purchases to your account. That same page also fails to make it clear that iTunes for Windows can be used to AirPlay to HomePod, but I was pleasantly surprised to find that it can.


tt2

Feb 14, 2018 10:22 AM in response to John0001

So I tried shaking things up to get this working. I bit the bullet and subscribed for iTunes match and canceled the renewal (I don’t spend $2 /month on music purchases, and cheaper for me to just buy what I want).


Main point; HomePod plays play lists now.

However, contrary to how many here feel its required, that not true according to apple unless someone can show an apple.com article stating Apple Music or iTunes Match is required to play playlists.


Again, my HomePod was able to play “All music” and any selected song with Siri, just not playlist.


Before you even think of getting iTunes match please read. What a DISASTER!

After you subscribe, you need to enable iCloud Music Library on your iPhone where the vast majority of people maintain their playlists


https://support.apple.com/en-us/HT204926


This section is incorrect:


2. If you already have music on your device, you're asked if you want to keep the music that's on your device.
If you choose Keep Music*, the music from your device adds to your iCloud Music Library.
If you choose Delete & Replace, the music on your device is replaced with the content from your iCloud Music Library.


The only option you have is to delete all music & all playlists from your iphone… a daunting thought for many I’m sure.


My playlists are huge, but limited number of them, so I again bit the bullet and went with the delete planning to recreated my playlists.


Then it gets worse, all your iTunes purchases are not registered in your iCloud Library music. When I had a missing song, I had to go back to iTunes, search for the song, make like I’m paying for it again, sign in, and then you get the prompt “You already purchased this song, re-download?”


It wasn’t a few songs, it was most of them.


After all that ****, HomePod can finally pay playlists.


I just got the email back from apple support from three days ago and the engineering department has an update. They are scheduled to call me back in a few and I’ll update.


For me, I am not paying $2 /month let alone $9 (you really couldn’t just buy all the music you want for $9 a month? They are still playing the same songs on popular music radio from when I left my wife 18 months ago lol; I need to get more into music maybe =) for HomePod to be able only add the ability to play playlists.

Feb 19, 2018 9:08 AM in response to John0001

Yes, monthly based on subscription choice. $4.99 to $19.99 (I think) USD.


As for the playlists, when you add them in iTunes, please select all the songs and right click and "add songs to apple music library" and wait until they're uploaded and matched. Most songs created, even playlists from Apple do not always match correctly. This additional step solved my version of the same problem.

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homepod won't play playlists

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