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homepod won't play playlists

Its the oddest thing. New homepod simply cannot recognize any playlist names. I can "hey siri play Havana" it it plays fine, but "hey siri play playlist dance" "Cannot find playlist Dance in your music."

Works fine without homepod just on the iPhone X.


Tried changing the playlist names and same results


Tried "hey siri, playlists" replies "which playlist?" say a playlist and " i cannot find playlist X in your music"


Apple support esclated to tier 3 and they dont know either,


Anyone else? My brother is not having this issue.

Posted on Feb 11, 2018 2:53 PM

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96 replies

Feb 14, 2018 4:15 PM in response to John0001

I’m a matter of dramatic events for me, I hit the “try 3 month free” for Apple Music finally and I’m sold. “Hey Siri, play popular dance music” her Siri, play some good modern country” “Hey Siri, play so 90’s hip-hop”. Of course it works (better for a sub! But the user profiling they have done is well and I have not heard a song I don’t like. It’s still it “worth it” if you already have a decent libarary of songs you like (many couldn’t buy $9 of songs a month of you have a decent library already) but if you just want to shell out to Apple again, this is a great service to complement HomePod. Now let’s work on Siri being the worst possible home assistant ever lol; let me unplug Google hone. Get me an Uber, make calendar appointments, give decent weather reports lol

Feb 16, 2018 8:59 PM in response to John0001

Same situation here too with my Homepod. I noticed something weird though. While I am a subscriber to iTunes and utilize iTunes iMatch, I have also generated multiple playlists by using Genius in iTunes that will not play unless I use airplay. I have had these playlists for a long time. The only playlists it plays are those that were prepared under the iTunes subscription and setup through iTunes. However it will not play any Genius playlists that I have in my iTunes account. Now what is the weird part is that when I ask the Homepod to play one of my "Genius" playlists, it will recognize the playlist and say okay playing playlist, but no sound will come out of the Homepod.

Feb 17, 2018 4:05 PM in response to John0001

What sort of works for me is:

- "Hey Siri" "List Playlists" replies "which playlist?" then say a playlist name in my iTunes Library eg "90's Music" or "Year 2017" works for me. But I note some of the playlists will not be recognised as expected eg "My Top Rated" will play a song matching the middle word.


"hey siri, playlists" does not work for me, HomePod just plays some random song instead.


I tried power cycling, removing HomePod from HomeKit, which makes no difference to the above behaviour.


Hoping Siri on HomePod will improve with future software update, but for now playlists is partially working for me.

Feb 17, 2018 5:14 PM in response to John0001

HomePod isn't quite ready for prime time.


Here's what I've found: If the name of my playlist is a single word like "Favorites" instead of "All My Favorites" AND you say "Hey Siri, play playlist Favorites," it sometimes works. However, if my playlist is two or more words OR if I say "Hey Siri, play Favorites playlist," instead of "...playlist Favorites" then it doesn't work.


I know that HomePod hears all my words when there are multiple words in the playlist name because she says "I couldn't find 'All My Favorites' in your music," but she doesn't seem to recognize it as a playlist at all.


Ya gotta do better, Apple. Alexa is eating your lunch!

Feb 18, 2018 4:37 PM in response to John0001

OK so I'm having similar issues. I have iTunes Match and Apple Music and tons of playlists I've had forever. Siri recognizes the playlist but doesn't play anything. So I say "Hey Siri, play my Tom2018 playlist" and she says "Playlist Tom2018 now playing" but nothing. If I look from my iPhone it shows the HomePod not playing anything. If I try to play to the HomePod you see the next song for a second and then it returns to not playing. Resetting the HomePod seems a little extreme - I'm hoping there is an update coming soon. BTW - I ask it to play some other playlists and sometimes it works. It's crazy. Apple - listen to these people here - HomePod is NOT stable. Those of us here are the ones that actually bought this thing despite all the bad press. All of us here are long time iTunes users, don't give a crap about Spotify BUT expect our Apple stuff to work. BTW2- my Watch and iPhone still occasionally answer instead of HomePod and start playing music which is really annoying.

Feb 19, 2018 9:08 AM in response to John0001

Yes, monthly based on subscription choice. $4.99 to $19.99 (I think) USD.


As for the playlists, when you add them in iTunes, please select all the songs and right click and "add songs to apple music library" and wait until they're uploaded and matched. Most songs created, even playlists from Apple do not always match correctly. This additional step solved my version of the same problem.

Feb 19, 2018 10:10 AM in response to mark7198

Maybe try re-explaining then, it seems pretty clear that your playlists are not working. Most of mine were not until I did what I just suggested.


You can also check your settings in Home and make sure you're not restricting access. Try setting access to everyone (if not set that way now) and see if that fixes it.


Are you using a different ID/Login for iTunes / iCould?

Feb 19, 2018 10:26 AM in response to cls241

All of my settings are correct. I'm the only Apple ID. It used to work...then it just worked sometimes...now playlists won't play at all. I have not changed anything. I realize that sounds weird but that is how it happened and others are having the same issues. Read above where people reset their home pod and that works (it plays playlists again), but only for a day or two.

homepod won't play playlists

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