homepod won't play playlists

Its the oddest thing. New homepod simply cannot recognize any playlist names. I can "hey siri play Havana" it it plays fine, but "hey siri play playlist dance" "Cannot find playlist Dance in your music."

Works fine without homepod just on the iPhone X.


Tried changing the playlist names and same results


Tried "hey siri, playlists" replies "which playlist?" say a playlist and " i cannot find playlist X in your music"


Apple support esclated to tier 3 and they dont know either,


Anyone else? My brother is not having this issue.

Posted on Feb 11, 2018 2:53 PM

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Posted on Feb 12, 2018 4:26 PM

I had the same issue. Turns out I had an unusual problem where Siri on HomePod couldn't find my playlists. The fix was to reset the HomePod. I deleted the HomePod from the Home app. Then I had to unplug the HomePod, wait 5 seconds then plug it back in, then press and hold the top til I got a reset message. Then I set the HomePod up like it was new. Now Siri can play my playlists.

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96 replies

Feb 25, 2018 9:56 AM in response to buerkletucson

Yes, that is important and I believe is the answer to my problems. Whichever device is paired to the HomePod (can only be an IOS Device) must have the iCloud Music Library turned on in settings. When I synced the iPad with my iMac, iTunes asked if I wanted to turn on my iCloud Music Library on the iPad and I said yes of course and the playlists synced. What is strange to me is I don't believe I have ever turned off the library on any of my devices. Why and how did the library settings on the iPad get turned off? It took a while for all playlists to show up. Since then, some playlists play, while other do not, and I believe it is just a matter of time before all are recognized and play sound For example. the HomePod, says it is playing on some of the playlists but no sound. I guess I just have to be patient and wait a while longer.

Feb 25, 2018 10:21 AM in response to JimNie

As mentioned.....

I setup my HomePod with my iPhone which does NOT have iCloud music library turned on.


I update my iCloud music library and playlists through my iMac.....I can add a new playlist then update iCloud music library as shown below and it's there almost immediately when I request it through the HomePod.

If you have a lot of music added or changes it may take some time.


User uploaded file


PS -

I don't like having my iPhone iCloud music library turned on as I have a copy of all my music on it already.......if I turned it on, then I would be playing music from iCloud Music Library when on cellular connection, which I don't want.

Feb 12, 2018 4:54 AM in response to John0001

I"m curious. Do all of your playlists have single word names? The two examples you give, "Dance" and "Havana" could easily (I'm thinking) be a source of confusion to an AI device--is that a song or a playlist?.


I've not tried all of my playlists, but have generally been impressed with how Siri DOES recognize mine, but they all, so far at any rate, have names that are two or more words, "Standards Collection" for example. Or one called "Scintillating Standards" which contains jazz recordings that come primarily from recordings I've taken from streaming services...i.e., that aren't available as commercial recordings, yet they've been recognized and played by HomePod.

Feb 17, 2018 5:14 PM in response to John0001

HomePod isn't quite ready for prime time.


Here's what I've found: If the name of my playlist is a single word like "Favorites" instead of "All My Favorites" AND you say "Hey Siri, play playlist Favorites," it sometimes works. However, if my playlist is two or more words OR if I say "Hey Siri, play Favorites playlist," instead of "...playlist Favorites" then it doesn't work.


I know that HomePod hears all my words when there are multiple words in the playlist name because she says "I couldn't find 'All My Favorites' in your music," but she doesn't seem to recognize it as a playlist at all.


Ya gotta do better, Apple. Alexa is eating your lunch!

Feb 25, 2018 9:10 AM in response to JimNie

JimNie wrote:


The IOS device used to pair the HomePod is the device where playlists come from therefore syncing ALL devices with iTunes is essential


Hmm, surely HomePod is picking up your purchase history and iCloud Music Library directly from Apple? Those having trouble getting playlists to play should make sure that they're listed in iTunes without an ineligible for cloud symbol and that all tracks have been successfully matched or uploaded.


tt2

Mar 20, 2018 9:04 AM in response to John0001

  1. Created a new playlist on me iP7 called "Bozo", then added a few tunes to it from Apple Msc (I'm a subscriber, but not a subscriber to iTunes Mtch).
  2. Waited a few minutes, then asked HmPd to play music from the Bozo playlist, only to get "Hum...I'm not finding a playlist by that name."
  3. A couple hours later and asked HmPd to play music from the Bozo playlist and it worked.


My guess is the iCloud Music settings (all are on on all devices) takes longer to sync.

Feb 19, 2018 10:10 AM in response to mark7198

Maybe try re-explaining then, it seems pretty clear that your playlists are not working. Most of mine were not until I did what I just suggested.


You can also check your settings in Home and make sure you're not restricting access. Try setting access to everyone (if not set that way now) and see if that fixes it.


Are you using a different ID/Login for iTunes / iCould?

Feb 25, 2018 9:24 AM in response to JimNie

I disagree...


Your playlists as well as your music is coming from your iCloud music library, which is ultimately coming from any device that has iCloud Music Library turned on in settings.

I paired my Homepods with my iPhone but don't have the iCloud music library turned on......

My playlists and music library in iCloud come from my iMac which I have the iCloud music library turned on and synced.

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homepod won't play playlists

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