Level 1

38 points

iPhone X wifi issues

I've got this new iPhone X since November 7th. From day one, Wifi would toggle on and off causing phone to not respond to commands once every 3 days or so. This has been happening more frequently now than before. It used to happen once every 3 days and I'd have to try the hardest (phone was very slow responding to commands when it happens) to power the phone off and power it back up again. It would then act normal for another 2 - 3 days. This is annoying now as it happens once every 24 hours or so. I've tried everything including resetting the phone, restoring it from backup, etc. This, I now honestly believe, is a hardware issue, similar to the wifi button grayed out issue with iPhone 4. I have had almost every generation of iPhones and they are generally reliable but now this is getting very annoying. My wife has the same exact phone and it does not give her the same issues. Will Apple please look into this and help me resolve this sooner than later please. Thank you.

iPhone X, iOS 11.2.5, 256G

Posted on Feb 20, 2018 3:36 PM

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ManoloBurbankCA

Level 1

18 points

Posted on Feb 24, 2018 3:55 PM

I went to the Genius Bar at the Apple store and thank goodness I got an employee who knew his stuff! I let him know about the whole issue I was having with my WIFI at home and how I was trying the WIFI at the apple store and I was not having any issues like I have at home.

The first thing he asked me was what kind of router I had (I have Uverse Internet so ATT provided me with their router), he said there are two WIFI frequencies you router broadcasts and did I know which one I was connected to? I said I have no clue, I just sign in to my WIFI network name and put in the password.

He said your router has two WIFI frequencies, one is 2.4 GHz and 5 GHz. The iPhone X is the first iPhone that has to use 5GHz frequency (if it uses the 2.4 GHz frequency, it will work but cause it to drop, but the phone stays connected to that radio frequency). He ran a diagnostic on my iPhone and said my phone is fine. He asked if my WIFI network name was the same or different name regarding 2.4GHz and 5GHz. I checked my router's info, and it has the same name. He said I would have to name the 5 GHz different from the 2.4 GHz cause my iPhone connects to the first available network (2.4 GHz - since both frequencies were named the same thing, I couldn't tell which one it was connecting to). I renamed my 5 GHz and up until this point, everything is working fine and have had no WIFI dropping issue with my iPhone!

I told them that guy who helped me out deserves a **** bonus!!! I hope you guys understood what I am saying, if not let me know, I will try to explain it better.

But this should RESOLVE the issues we are experiencing with WIF dropping.

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80 replies

rada255

Level 1

4 points

Apr 19, 2018 8:38 AM in response to J_germano

This is my exact problem. So frustrating!

rada255

Level 1

4 points

Apr 19, 2018 8:40 AM in response to TonyFremont

Has apple reached out to you? Super annoying issue...

Apr 24, 2018 11:54 PM in response to eagles99999

Whoops! I spoke to soon.

Same problems back again. :-(

iPhone X is now in the drawer and have gone back to my old faithful iPhone 6.

Hopefully one day Apple will get real and fix this. Grrrrr.

Izekael

Level 1

4 points

Jun 3, 2018 8:55 AM in response to ManoloBurbankCA

no, the iphone x is not the first to use 5g, all the phones since 5 could use 5ghz

cr4dle

Level 1

4 points

Jun 21, 2018 1:59 PM in response to Lawrence Finch

I understand what you said. Thanks. But my real problem is that sometimes my wifi (in settings) doesn't turn on no matters what I do.

Jun 24, 2018 7:17 PM in response to TonyFremont

I’ve got the same problem had one phone for 4 weeks, took it back got another X and have had it 5 days and started again

Had to do a network reset

Jun 28, 2018 9:01 PM in response to Sinpacent

What did they say when you brought it back to where you bought it?

Jul 21, 2018 1:21 PM in response to ManoloBurbankCA

Thanks for the info. Been dealing with it for a while, read your post and made the connection change. Works great now.

Jul 22, 2018 7:54 PM in response to TonyFremont

Same thing it’s happening to me. But I live in Argentina so I have not an apple store to go.

What I should do?

Jul 22, 2018 8:35 PM in response to Fedetesta

There are about a dozen different reasons why your phone may be exhibiting these symptoms. As this thread discusses several different problems please describe specifically which problem you have.

Aug 16, 2018 2:40 AM in response to Mango008

Same here, the issue got slowly more and more frequent and now its continuous. Why no fix !?!

SirRil

Level 1

4 points

Aug 26, 2018 11:36 PM in response to ManoloBurbankCA

Thank you!

deggie

Level 10

167,525 points

Feb 24, 2018 4:02 PM in response to ManoloBurbankCA

Glad it helped you but there are several models of routers that AT&T has used and some have had issues with newer WiFi devices as well as Apple's Bonjour so using AirPrint becomes problematic. I just bought my own router and connected it via ethernet to the AT&T box.

TonyFremont Author

Level 1

38 points

Feb 24, 2018 7:46 PM in response to ManoloBurbankCA

I’m glad your issue is resolved but clearly your issue is different than mine. What I’m experiencing is not isolated at home. It is also not a 2.4g and 5g router issue as I have them separated for my home router. It is a WiFi issue that only happens after 24 hours (used to be anywhere between 48 - 72 hours) of this iPhone unit being powered on. My wife has an identical model and it does not happen to her phone. When it acts up, it would rapidly toggle between connected to WiFi and not connected to WiFi cousing the phone to be extremely slowly responding to commands almost in a frozen state. This would not be cured until the phone is powered off an powered back on again. Then it is back to normal until 24 hours or so later. It happened to me when I traveled to China, Japan, connected to different WiFi networks. If anyone has similar issues, they should reference what I’ve documented here in this discussion thread.

TonyFremont Author

Level 1

38 points

Apr 12, 2018 11:54 AM in response to delinafromellington

Your router has to support both 2.4G and 5G bands of WiFi. You then need to set up names of your 2.4G and 5G WiFi separately. It is advisable to set different names for your 2.4G and 5G bands. Some people use the same name and that could cause some issue with devices incompatible with 5G.

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iPhone X wifi issues