CarPlay not working after 11.2.6 update

Updated iOS to 11.2.6 and now my carplay is not working in my Kia Soul.

When I connect using the phone cable it says ipod connected. Doesn't see the phone, can't do anything!

Help. I don't know how to downgrade to 11.2.5. I have never had issue with any update until now.

iPhone SE, iOS 11.2.6

Posted on Feb 21, 2018 8:42 PM

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Posted on Feb 26, 2018 9:55 AM

I deleted CarPlay off my phone and did a full reboot. I also unpaired the blue tooth from my car dash under the settings menu, and erased all information related to my car. Started the car again, and plugged the iPhone into the USB port. It recognized my Kia MOTORS (had to click accept) as well as - now it also says, HANDSFREE - something that wasn't on my previous iOS versions. The next day when I got in the car it didn't recognize the phone like it did before when the car starts up, so I checked the blue tooth and had to click something (sorry I should have written it down) to remember this phone. Now it works great. Also make sure you don't have a dud cable. One of the iphone cables I was using had a little black tick on one of the pins that goes into the phone - this is a blown cable and may not connect properly. Got a new cable and all work well.

Seems like for 11.2.6 on some phones, you need to delete all carplay information and then re-add the phone.

48 replies

Mar 21, 2018 4:30 AM in response to CHLG

I have a 2017 Kia and been having this issue with carplay since I updated my Iphone8 to the latest software (11.2.6). Before the update, it worked fine, but since, I cannot connect the phone. The phone won't even charge in that USB port (charges in the other USB's in the car. I have tried 3 other Iphone8's, they all have the same problem!!! My son's Iphone7 (with 11.2.6) works perfectly. I have tried multiple lightning cables!!!! I have changed the restrictions on my phone and I have had the phone "forget this car" and restarted my phone. Now my phone won't even recognize my car.

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CarPlay not working after 11.2.6 update

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