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CarPlay not working after 11.2.6 update

Updated iOS to 11.2.6 and now my carplay is not working in my Kia Soul.

When I connect using the phone cable it says ipod connected. Doesn't see the phone, can't do anything!

Help. I don't know how to downgrade to 11.2.5. I have never had issue with any update until now.

iPhone SE, iOS 11.2.6

Posted on Feb 21, 2018 8:42 PM

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Posted on Feb 26, 2018 9:55 AM

I deleted CarPlay off my phone and did a full reboot. I also unpaired the blue tooth from my car dash under the settings menu, and erased all information related to my car. Started the car again, and plugged the iPhone into the USB port. It recognized my Kia MOTORS (had to click accept) as well as - now it also says, HANDSFREE - something that wasn't on my previous iOS versions. The next day when I got in the car it didn't recognize the phone like it did before when the car starts up, so I checked the blue tooth and had to click something (sorry I should have written it down) to remember this phone. Now it works great. Also make sure you don't have a dud cable. One of the iphone cables I was using had a little black tick on one of the pins that goes into the phone - this is a blown cable and may not connect properly. Got a new cable and all work well.

Seems like for 11.2.6 on some phones, you need to delete all carplay information and then re-add the phone.

48 replies

Mar 21, 2018 4:30 AM in response to CHLG

I have a 2017 Kia and been having this issue with carplay since I updated my Iphone8 to the latest software (11.2.6). Before the update, it worked fine, but since, I cannot connect the phone. The phone won't even charge in that USB port (charges in the other USB's in the car. I have tried 3 other Iphone8's, they all have the same problem!!! My son's Iphone7 (with 11.2.6) works perfectly. I have tried multiple lightning cables!!!! I have changed the restrictions on my phone and I have had the phone "forget this car" and restarted my phone. Now my phone won't even recognize my car.

Mar 24, 2018 1:50 PM in response to Horitexan

I always used to use the Australian voice for Siri but had switched to try the English voice. But 'she' couldn't core with the Kiwi twang so I went to switch Siri to the Australian voice. But to do so, I had to download and install 'the Australian voice' again, which I thought was of at the time. Because carplay uses Siri, I surmise that perhaps the OS upgrade doesn't fully flush the previous version of the Siri voice. I don't know, I'm just guessing but at least my carplay now works.

Mar 25, 2018 2:28 PM in response to jdeboxtel

Probably just a coincidence but I was able to get mine working by removing the Kia from the settings > General > CarPlay > Kia Motors. Then, with the phone plugged in and not recognized I pushed the UVO button on the radio and then had it run a vehicle diagnostics. When it finished, I selected something like “save data” or “send report” (sorry don’t remember exactly but it was the only other option besides exit). It gave an error that said the phone wasn’t connect but then the phone dinged and connected. It’s worked since (a few hours). Now, I’ve played with it before and have gotten it to work only for it to quit again later but....worth a try.

Mar 25, 2018 2:29 PM in response to smellieboy

Changed the voice on Siri. Still No CarPlay On my 2018 Colorado. Turned off the Bluetooth connection to my phone (on the car) and went back to one of my previous cables, now it works with my SE running 11.2.6, but not with my wife’s 5s running 10.3.3. So at least one phone works......for now! I think turning off the Bluetooth connection if you are using the USB cable may be worth a shot.

CarPlay not working after 11.2.6 update

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