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Apple ID is locked, trusted phone number is NOT mine

I was just using my phone like normal, then suddenly, a pop up that says I need to enter my Apple ID password and log in again pops ups.

I Enter my password correctly and it proceeds to this next screenshot saying my Apple ID is locked.

User uploaded file

I click unlock, then this screen comes up. Telling me to complete the phone number I applied to this account with.



User uploaded file

My problem is that, that is not my phone numbers NOR any of my past phone numbers. I live in thailand where we have 10 digits in phone numbers and this is 11 digits. (My phone number is xxx-xxx-xx80). I cannot log into my account, cannot update/download apps, etc...

I have a lot of very important data and photos stored into this account that I cannot just simply move to a new account.


If you know how to fix this, please help.

Thank you so much!

Posted on Feb 22, 2018 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2018 8:35 AM

there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.


Similar questions

1 reply
Question marked as Top-ranking reply

Feb 22, 2018 8:35 AM in response to bamneedshelp

there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.


Apple ID is locked, trusted phone number is NOT mine

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