problems with contacts

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Level 1

4 points

problems with contacts

I have an iPhone 6S. A Mac with macOS High Sierra version 10.13.3. A week ago I noticed in my contacts and on my calendar that there were huge amounts of duplicate contacts (and on my calendar corresponding duplicate birthdays). My I phone was fine without duplicates and so was my iPad. I did the merge recommendation. It worked. I closed my contacts then reopened it and the duplicates were back. I did this numerous times. Then suddenly all my contacts on my iPhone disappeared. I went into the Cloud and they were all gone as well. So, I did the restore. Contacts are back on my iPhone...duplicates are back on my Mac and now half the contacts in Messenger show just phone numbers or the phrase Maybe: Jaime. WHAT CAN I DO TO FIX THIS. It is a recent thing. I checked and did updates but it is like a spinning cycle. I can't get the duplicates to merge permanently.

HELP!

iMac, Mac OS X (10.4.10)

Posted on Feb 26, 2018 10:11 AM

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Answer 1

SiHancox

Level 5

4,953 points

Feb 26, 2018 11:01 AM in response to WitchyWoman

This issue might be down to corruption in one of your devices or iCloud itself, so you need to start from scratch in setting Contacts syncing up again. This article should explain.

How to Fix iCloud Contacts Syncing With the Nuclear Option - The Mac Observer

Don't be put put off by the title! What you basically do is first select the device that has the “best” contacts list ie. the least duplicates or errors, then you remove contacts on all other devices and from cloud. Then you let your contacts from the “best” device sync back to cloud and in doing so to your other devices.

But before you start make sure you do a backup of contacts first either exporting vCards or an Archive, this is best done on the Mac.

Export and archive contacts on Mac - Apple Support

https://www.imore.com/how-back-your-contacts-mac

If things go wrong you will always have the backup which you can then import back into Contacts so you can try again!

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problems with contacts

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